ip psap 9-1-1 system features and capabilities pete eggimann director of 911 services metropolitan...

IP PSAP 9-1-1 System

Features and Capabilities

Pete Eggimann

Director of 911 ServicesMetropolitan 911 Board

St. Paul, MN

Two Basic Requirements

Two Basic Requirements

Open Architecture

Two Basic Requirements

Open Architecture

Able to receive calls from:PSTN

Internet

9-1-1 System Enhancements

More call handling choices

More off-site call overflow choices

More transfer choices – both voice and data

More call / message types supported

More economical – share infrastructure

More Call Handling Choices for the PSAP

More Call Handling Choices for the PSAP

Retain the ability to establish a pre-determined maximum number of simultaneous calls that can be presented

More Call Handling Choices for the PSAP

Retain the ability to establish a pre-determined maximum number of simultaneous calls that can be presented

Traditional “fast busy”

More Call Handling Choices for the PSAP

Retain the ability to establish a pre-determined maximum number of simultaneous calls that can be presentedTraditional “fast busy”

Traditional pre-recorded voice announcement

More Call Handling Choices for the PSAP

Retain the ability to establish a pre-determined maximum number of simultaneous calls that can be presentedTraditional “fast busy”Traditional pre-recorded voice

announcement

Dynamically updated, incident specific voice announcement

More Call Handling Choices for the PSAP

Retain the ability to establish a pre-determined maximum number of simultaneous calls that can be presented Traditional “fast busy” Traditional pre-recorded voice announcement Dynamically updated, incident specific voice announcement

Interactive voice announcementTriage – prioritize the queue

Off Site Overflow Choices

Off Site Overflow Choices

Able to share work load with another PSAP

Off Site Overflow Choices

Able to share work load with another PSAP

All decisions can still be made at the original PSAP

Ability to Transfer Calls -With Data

Ability to Transfer Calls - With Data

To a traditional PSAPLimited by the traditional 911

infrastructure

Ability to Transfer Calls - With Data

To a traditional PSAPLimited by the traditional 911 infrastructure

To another IP PSAPAnywhere / Open Architecture

Ability to Transfer Calls - With Data

To a traditional PSAPLimited by the traditional 911 infrastructure

To another IP PSAPAnywhere / Open Architecture

To the responders

Receive / Respond To Any Form Of Packet Data

Communication

E-Mail“Instant Message”Short Message Service (SMS)Multimedia (digital photos, video, audio)

Telematics?Camera phones?

Ability to Share Infrastructure

Ability to Share Infrastructure

Between PSAPs

Ability to Share Infrastructure

Between PSAPs

Between Systems (i.e. 911, admin phones, mobile data, and radio – all packet based – all sharing an IP infrastructure)

Questions?