introduction to park hyatt
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INTRODUCTION TO HYATT
Hyatt Hotels Corporation is an American international company and operator of hotels. The Hyatt
Corporation came into being upon purchase of the Hyatt House, at Los Angeles International Airport, on
September 27, !"7.Hyatt center # head$uater in Chicago. As of %une &', 2'', the Company(s
)orld)ide portfolio consisted of **" properties.It is a leading global hospitality company )ith a proud
heritage of ma+ing guests feel more than )elcome. In 2'*, Fortune magaine listed Hyatt as the !"th#
best -.S. company to )or+ for. Hyatt consists seeral different brands such as /ar+ Hyatt, 0rand Hyatt,
Hyatt 1egency, Hyatt /lace, Hyatt, Hyatt Centric, Hyatt House, Anda, Hyatt Zilara and Hyatt Ziva,
Hyatt 1esidence Club.
History of Hyatt
The original o)ners )ere entrepreneurs Hyatt 1obert on ehn and %ac+ yer Crouch3 after a fe)
years, 4on ehn sold his share in the hotel to entrepreneur %ay /rit+er . %ay5s younger brother onald
/rit+er also too+ on an important role in the company.
6er the follo)ing decade, ac$uisitions )ere made, and Hyatt became the fastest#gro)ing hotel chain in
the -nited States. onald died in !723 %ay continued to run the company.
In !!, Hyatt opened its first hotel outside the -nited States, the Hyatt 1egency Hong 8ong. In !9'
the 0rand Hyatt and /ar+ Hyatt brands )ere introduced. Hyatt runs resort hotels, starting )ith the Hyatt
1egency :aui in !9'.As of 2'2 Hyatt had oer *!' hotels )orld)ide.
The Hyatt 1egency brand is the oldest brand in the company, )ith the 0rand Hyatt and /ar+ Hyatt
brands being introduced in !9'. Some of these are styled as ;resort; properties, and may hae spas or
other recreational facilities. 6ther brands include Hyatt /lace, designed as a limited serice offering for
business traelers. An e
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Hyatt consists several different brands such as Par Hyatt! "rand Hyatt! Hyatt
Re#ency! Hyatt Place! Hyatt! Hyatt Centric! Hyatt House! Anda$!
Hyatt Zilara and Hyatt Ziva, Hyatt Residence Club%
&rand lo#os
Par Hyatt
"rand Hyatt
Hyatt Re#ency
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Hyatt Place Hyatt
Hyatt Centric Hyatt House
Anda$ Hyatt 'ilara And Hyatt 'iva
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Hyatt Residence Club
Par Hyatt(
Par Hyatt are residential lu
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Hyatt Re#ency offers a full range of serices and facilities tailored to sere the needs of meeting
planners, business traelers and leisure guests. /roperties generally range in sie from oer 2,'''
rooms and are coneniently located in urban, suburban, airport, conention and resort destinationsaround the )orld. Hyatt 1egency conention hotels feature spacious meeting and conference
facilities designed to proide a productie enironment.
Hyatt Place(
Hyatt Place hotels are mid-sized hotels catering for family and business travelers,in urban, airport and sub-urban areas. t Hyatt Place things are done di!erently. "his hotel combine style, innovation and 24#$ convenience to create a perfectlyseamless stay %ith every modern comfort people deserve. Hyatt Place hotelsa%arded &Highest in 'uest (atisfaction mong )pscale Hotel *hains+ by ..Po%er.
Hyatt
Hyatt hotels are smaller full#serice hotels )ith "' to &"' rooms located close to maGor business
centers. Hyatt hotels offer guests the opportunity to e
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Hyatt Centric(
Hyatt Centric is a ne), full serice lifestyle brand designed for business and leisure traelers. Hyatt Centric hotels )ill proide a simple, )elcoming enironment that deliers the essentials in the
easiest, most streamlined )ay possible. Hyatt Centric hotels )ill offer a balance of adanced digital
capabilities but )ith the understanding that these ehile guests can enGoy the in#room technologies designed to connect
seamlessly )ith their deices and media, a staff of +no)ledgeable associates )ill be on hand to aid
guests in their discoery of the destination particularly useful for business traelers )ith limited
time for e
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Anda$ hotels are upscale lifestyle bouti$ue#style hotels. Anda is a bouti$ue#inspired hotel brand )ith
properties located in liely urban neighborhoods and leisure destinations such as >est Holly)ood,
London(s Lierpool Street and ?e) @or+ City. Inspired by the cultural and social life of the locale, each
Anda hotel is uni$ue in design, amenities and cuisine, but all share a friendly attitude and )arm,
personal serice. Stylish and spirited .
Hyatt 'ilara And Hyatt 'iva(
Hyatt 'ilara ) adults#only, all inclusie resorts create endless opportunities to lie in the moment.0uests delight in uni$ue and spontaneous e
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participating )ithin Interal International5s program, a third#party company )ith oer 2,"'' resorts in its
ee proide authentic hospitality. >e ma+e a difference in the lies of those )e 5touch5 eeryday ##
that is our definition of hospitality. >e do this in an enironment that respects all people and all
ideas. >e do it in an efficient )ay that leads to superior results.
"oals(
>e aspire to be the preferred brand in each of the segments )e sere. :ost preferred among our
employees, guests and o)ners.
+aluesJ
:utual 1espect, Intellectual Honesty, Integrity, Humility, Fun, Creatiity and Innoation .
TOUCH,- O. HYATT
0reet the guest )armly
-sing the guest(s name and ma+ing eye
contact
Say goodbye )armly
Letting guests +no) you loo+ for)ard to
)elcoming them bac+
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Accept compliments humbly resole
guest complaints
0raciously than+ing the guest
1esole guest complaints
Ta+ing o)nership by courteously and
promptly fiith )armth and humility, including guests,
o)ners and the local community
=scort guests personally
1ather than pointing out direction
Ans)er the phone professionally>ithin three rings, )ith a smile in your oice
and than+ing the guest for holding
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Ta+e pride in your appearance
1emembering that first impressions count
>or+ safely and cleanly
Ta+ing pride in your )or+place
:aintain your )or+ enironment
Fi
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Par Hyatt Hyderabad 0o#o
Par Hyatt Hyderabad is a lu
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Oriental Bar & Kitchen – South East
Asian Cuisine
-pa
"y1
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https://en.wikipedia.org/wiki/South_East_Asianhttps://en.wikipedia.org/wiki/South_East_Asianhttps://en.wikipedia.org/wiki/South_East_Asianhttps://en.wikipedia.org/wiki/South_East_Asianhttps://en.wikipedia.org/wiki/Cuisinehttps://en.wikipedia.org/wiki/South_East_Asianhttps://en.wikipedia.org/wiki/South_East_Asianhttps://en.wikipedia.org/wiki/South_East_Asianhttps://en.wikipedia.org/wiki/Cuisine
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C-LI?A1@
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1/
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PAR2 HYATT HYD,RA&AD
OR"ANI-ATION CHART
HIERARCHY OF CULINARY DEPARTMENT
,3CUTI+, CH,.
=C-TI4= S6-S CH=F
S6-S CH=F
C/ C/ C/
=:I CH=F = /A1TI= =:I CH=F = /A1TI= =:I CH=F = /A1TI=
C6::I#I
C6::I#II
C6::I#III
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DUTI,- AND R,-PON-I&I0ITI,- O. 2ITCH,N &RI"AD,
,3,CUTI+, CH,.
He carries the full responsibilities, he must be both coo+ and administrator, and he needs to becapable of ensuring $uic+ serice and maintaining discipline. He should hae a strict sense ofeconomy and efficiency. His principle function is to plan, organie and superise the )or+ of
+itchen. He is responsible for staffing, selection and dismissal in consultation )ith personnel for
department. He prepares a predetermine percentage of profit and )or+s in accordance )ith the policy of the establishment. He is concern )ith $uality of food and its presentation. He is
departmental head and is responsible to the management.
-OU- CH,.
The assistant head chef under studies the head chef in all his duties, it is the sous chef )ho calls upthe order from the +itchen. He is mainly responsible for the efficient day to day functioning of the
+itchen. In large establishments there are number of sous chef, especially )hen there are separate+itchens.
CH,. D, PARTI,
In different sections of +itchen there is a i.e. . =ach one is assisted according to the production load
by one or more commi coo+s3 first, second, third and also trainees. All C../ may be regarded as
superisors of their sections as )ell as s+illed craftsmen.
CO**I-)4
They come under the Chef#e#/arties. They hae full +no)ledge of all dishes made in the +itchen
and these are the person )ho )or+ on ranges along )ith Commis#I.
CO**I-
They are responsible for the preparation of all food items in their section respectiely. 1esponsible
for cleaning and hygiene.1esponsible for the total mise#en#place of their section. Inform hisMhersuperisors on item short in stoc+ and pic+ up the items from the stores.
1$
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.ood Production Outlets in PAR2 HYATT HYD,RA&AD
Oriental bar and 2itchen
/anAsian comfort food
Tre).orni
Authentic Italian restaurant
The Dinnin# roo1
Erea+fast,lunch,dinner
The 0ivin# roo1
Lounge,Hi#tea,French pastry
&an5uet itchen
Erea+fast,Coffeebrea+s,Hitea,Socialeents,Sit do)n dinner
,1ployee Restaurent
Erea+fast,teabrea+,lunch,dinner,mid night snac+s
Co11issary
1a) preparation of all products fish, meat,egetables, fruits etcN
&utchery
All meat receiing,cutting,processing
Pastry
French pastry speciality and freshly ba+ed breads
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ORI,NTA0 &AR AND 2ITCH,N
Overvie/
Contemporary bar and +itchen )ith inspiring dOcor to un)ind and rela
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South east Asia food concept that offers guests a confortable and rela
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TH, DININ" ROO*
#Located in the lobby lounge, the ining 1oom portrays a feeling of comfort and elegance. The
menu offers classic =uropean coo+ing in addition to authentic Indian cuisine flaored )ith spicesThis )ill be an all#day dining restaurant sering premium $uality meats and local faorites li+e
biryani and +ebabs )ith an open +itchen as its focal point.
#The continental brea+fast includes a cold buffet )ith a selection of fresh oen#ba+ed bread and
freshly s$ueeed Guices )hilst also offering a )ide choice of hot a la carte food selections.
#2 pm to J&' pm is sered a la carte only.
Total -eatin# Area(
#A total of ! coers
Hours of operation( 2*
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TH, 0I+IN" ROO*
)The Liing 1oom is an elegant, refined and at the same time rela
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PA-TRY -,CTION
#The pastry section produces a huge ariety of ca+es, gateau
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Apple pie
Chocolate mousse
Souffle
:acaroons
0inger pudding
Eread and Eutter pudding.
CO**I--ARY
#Commissary is separate into three sections.
.4egB fruit . 2. fish. &. Eutchery
It caters maGorly to Ean$uet and =mployees restaurant for the bul+ production.
It also assist
The dinning room,
Tre Forni,
6riental bar and +itchen and the ba+ery.
The operation involves!
6rdering,
1eceiing
/rocessing
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istribution
,6UIP*,NT- U-,D IN CO*I--ARY
7,T "RIND,R
• This is a ery important labour saing e$uipment used for grinding masala(s, ma+ing pastes,
batters especially for Indian cuisine• Consists of 2 stone discs both of )hich moe in different directions and hence the ingredients
to be processed is rotated in and around the discs and ta+es the form of the paste or batter asre$uired.
POTATO P,,0,R
• This e$uipment is used for peeling potato or any similar egetable
• It )or+s on the principle of friction
&U..A0O CHOPP,R8*INC,R
• This is a heay duty chopping machine for fine chopping
HO&ART *INC,R
This is a common mincing machine used for all meats
• Comprises of 2 blades, arch t)ister and a tray and inlet platform
&ON, -A7
2/
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• A high proficiency French machine )hich comprises of a chain sa) blade )ith settings for
tightening the blade
• The machine is generally used to cut froen meat
• -sesJ
- -sed to cut flesh )ith bone and froen to ariant measured dices.
- -sed to cut arious froen carcasses for faster and easy usage for stoc+s and sauces.
+ACCU&OY +ACCU*, PAC2
This machine plays a ery important role in the commissary as it is one of the maGor processes in
processing of food at the last stage .This machine is used to pac+ food or processed products in plastic bags
7A02 IN
There are different )al+#ins for eery +itchen. The temperature is also fi
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HACCP Haard Analysis Critical Control /oints
Ha$ards9 means biological, physical, or chemical property that may cause a food to be unsafe for
human consumptionK
Ob:ectives#It addresses basic operational and sanitation conditions in an establishment to reduce foodsafety ris+s. The information proided should be used as minimum good practices, as it is not an
e
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2
.OOD AND &,+,RA",
-,R+IC,
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Food and Eeerage epartment FBE is responsible for maintaining high $uality of food and serice,
food costing, managing restaurants, bars, etc.
Food and Eeerage Serice is the serice of Food made in the 8itchen and rin+s prepared in the Ear to
the Customers 0uest at the Food B Eeerage premises, )hich can beJ1estaurants, Ears, Hotels, Airlines, Cruise Ships, Trains, Companies, Schools, Colleges, Hospitals,
/risons, Ta+ea)ay, etc
In general, ho)eer, food and beerage serersJ
prepare tables or counters for meals
stoc+ the serice area )ith supplies for e
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Food and beerage serers should enGoy haing clear rules and organied methods, )or+ing )ith people
and )or+ing )ith tools and e$uipment.
Food and beerage serers )ho sere li$uor must be at least 9 years of age. In formal dining rooms,
food and beerage serers also mustJ
+no) proper food serice eti$uette
use the correct terminology and be able to ans)er $uestions about )ines and other beerages be
able to prepare tableside dishes for e
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TOP ;< HYATT .OOD = &,+,RA",
4 Coffee >e offer the best cup of coffee in to)n in all its
arieties including latte,
cappuccino, and espresso as
)ell as decaffeinated.
; Tea 6ur tea programs proideherbal, decaffeinated and
other loose leaf teas.
/ouring a cup of bre)ed tea
properly is e$ually as
important as the selection.
> ?uices >e proide a selection of freshly s$ueeed Guices
using a ariety of fresh
fruits and egetables.
@ .resh .ruit >e offer fresh fruit that issered perfectly ripe.
&read >e sere bread that is ba+ed fresh daily.
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B &evera#es >e offer alcoholic and non#alcoholic beerages using
the freshest ingredients
and premium brands. 6ur
coc+tails are s+illfully
perfected, consistently
presenting classic and tasty
coc+tails, sered elo$uently
-i#nature
Dishes
=ach restaurant should hae
its o)n Rclaim to fame.P
.resh .ish
= -eafood
>e proide the freshest fish
aailable using sustainablesources for
both farmed and )ild
caught fish and seafood
)heneer possible.
E Perfect
Preparation
*ethods
>e use perfect preparation
methods in our +itchensJ
1oasted to a golden bro)n,
grilled to the appropriate
temperature,stir#fried and piping hot,
steamed to perfection.
4
<
Co1fort
.ood
>e al)ays offer a ariety of
local and
International comfort foods
in room serice.
44 7ines >e offer a dierse selectionof intage )ines,sered by
+no)ledgeable employeesat arious price points.
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4
;
Authentic
0ocal =
,thnic
Cuisine
>e prepare local and ethnic
cuisine using authentic
preparation methods and
ingredients.
4
>
Dessert =
Ice Crea1
>e offer a selection of
irresistible desserts and
gourmet ice creams,
emphasiing $uality,
ariety, freshness, taste and
presentation.
4
@
.resh
Herbs
>e select garden fresh
herbs that are gro)n locally
or on#property )heneer
possible
4
Heart
Healthy
>e offer a balanced array of
menu choices including
lean cuts of meats,
fish, poultry and egetarian
creations. Ingredients are
fresh, organic and
represent a balanced diet.
4B
+e#etables= -alads
>e sere salads that arecrisp and fresh, and
egetables that are pic+ed at
the pea+ of the harest,
)or+ing )ith local farmers
)hen possible
4
Cleanliness >e adhere to the ultimateminimum standards )hich
includeJ
carpets should be spotless,
chandeliers and )indo)sshould spar+le,
+itchen floors should shine.
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4
+alue for
*oney
>e ensure that our
customers ee delier an impeccable
tabletop )ith spar+ling and
spotless
china)are, cutlery and
glass)are. Linen that is
clean and )rin+le#free
TH, DININ" ROO*
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Type of operation
The ining 1oom is a 2* hour outlet sering all the maGor meals and mid night meals for the people
staying in the hotel and city. Apart from food, it )ill also sere hot and cold beerages, both non#alcoholic and alcoholic. The outlet )ill be +no)n for its authentic Indian and =uropean specialities
)hich are highly influenced by French cuisine. The ining 1oom )ill proide its guests )ith a fine
dining e
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The outlet )ill offer a )ide selection of food to its guest )hich )ill be highly influenced by French
as )ell as the Indian cuisine. Special attention )ill be gien to brea+fast meal period here. It )ill
hae both buffet and a la carte choices for the guest. Euffet spread )ill hae the choices of morning
ba+eries, and other cold selection li+e cereals, fruits, Eircher muesli and cold cuts. 1est of the
brea+fast specialties li+e )affle, panca+e, French toast, eggs to order etc. )ill be sered to the guests
on the table.
To gie a taste of local cuisine to our guests, )e )ill also be sering local brea+fast specialties li+e
dosa, idli, uttapam, and South Indian filter coffee.
In Lunch and dinner, the guests )ill hae a )ide a la carte selection of authentic French and Indian
delicacies to choose from. There )ill not be any buffet. >e also )ant to be regarded as the pioneer in
ma+ing Hyderabadi biryani a local faorite. >e )ill also sere certain tandoori specialties )hich
)ill proide opportunity for our guests to appreciate the taste of local cuisine. The menu )ill also
feature certain comfort food items li+e dal, sand)iches and mouth#)atering desserts.
TR, .ORNI &AR AND R,-TAURANT
Type of Operation
Tre Forni means RThree 6ensP is an Italian 1estaurant. The restaurant )ould be operating for
Lunch and inner sering authentic north Italian cuisine and also Italian aperitif based coc+tails and
non#alcoholic beerages. The >ine list )ould be featuring some of the best Italian )ines fromnorthern Italy. Tre Forni offers a home#style and comfortable dining e
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The outlet should be +no)n for its authentic food such as thin crust pias, pastas, fresh salads,
cheeses, meat B fish preparation and traditional desserts. The enue )ill hae an in +itchen dining
e
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Hours of Operation
Tre Forni 1estaurantJ Lunch J 2 noon to "J'' pminner J !J'' pm to 2&J&' pm
Tre Forni Ear
2 noon 2 midnight
ORI,NTA0 &AR AND 2ITCH,N
TYP, O. OP,RATION
Overvie/
Contemporary bar and +itchen )ith inspiring dOcor to un)ind and rela
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4ietnam
Singapore
Thailand
:alaysia
Indonesia
China %apan
The outlet should be +no)n for its premium selection of Single :alts and Cognacs. The ariety of
Asian flaoured coc+tails, beers from different parts of Asia.
0ocation
Located on the meanine floor
Desi#n Co1ponents 8 -pecial .eatures
Single :alt Library, the finest selected Single :alts )ill be on display
Cognac Library, premium handpic+ed cognacs on offer
Asian flaoured coc+tails station, handcrafted, innoatie coc+tails to enGoy
Asian beers, ariety of Asian beers to be sered
6pen sho) +itchen
Single :alts to be sered in leather trays, drin+s made right in front of the
guest.
Culinary Direction
The outlet )ill offer South =ast Asian cuisine. Sho) +itchen )ill proide opportunity for guest
interaction, )here the guest can see the chefs at )or+.
Carefully selected South =ast Asian delicacies
Authentic preparation methods and fresh ingredients
/erfectly presented and A la minute sauces
Fresh chef(s choice of bar snac+s )ould be sered daily.
>anton soup, fried tofu, egetable spring rolls are fe) of the dishes that are on offer. uic+
preparation dishes, so that it can go )ith the drin+s order to the guests simultaneously. The portion
sie of the dishes are made +eeping in mind that the guest can enGoy a dierse ariety of oriental
specialities.
Hours of Operation
>ee+days# !J'' to 2&J'' hrs
3
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>ee+ends#2J&' to "J&' and !J&' hrs on)ards
-tyle of -ervice
The serice )ill be efficient and friendly
Interactie and personalised guest e
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1oom serice proides the best of $uic+ deliery of food and beerage to our in room guests as )ell
residences guests through trolleyMhotbo
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• esserts M Cheeses
&evera#e(
Full range of beerage in the hotel can be made aailable according to re$uirement3 ho)eer there)ill be standard beerage pac+ages of different price leels in place to meet different preferences.
TH, 0I+IN" ROO*
The Liing 1oom lounge seres a )ide selection of the finest premium teas and freshly bre)ed
coffee accompanied by delicate French pastries.
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44
.RONT O..IC,
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Park Hyatt Hyderabad is a contemporary Hotel which offers the discerning traveler an atmosphere ofunderstated elegance and luxury,coupled with gracious service and the welcoming warmth of a personaresidence.
We are equipped with 2! rooms including "uites and #2 service apartments..
ROOM CATEGORIES
P$%& %''( P$%& )*+W %''( P$%& "*-+ P$%& ++/-*)+ "*-+ 0*P1'($- "*-+ /H$*%($ "*-+ P%+"*0+-*$1 "*-+
SUB DEPARTMENTS IN FRONT OFFICE
Front Desk& Guest Relatons
3ront 0esk areas include reception and cashiering located on the 1obby 1evel. "taff members are not restricted
behind reception desks, but are stationed by the lift landings and lobby areas on lobby level to greet, welcome
and assist all guests.
O!erall e"#eren$e
-he overall experience of a guest visiting Park Hyatt Hyderabad will be the sense that we have not only met bu
also exceeded all his 4her expectations through our personali5ed service and the ability to anticipate guest
needs.
%o Role'
/heck 6 in 7/heck 8 outWelcoming 7 +scorting 9uests$llocation of %ooms/onduct hotel tours3oreign +xchangeHandle )*P guests/ashieringHandle guest queries 7 concerns9uest history management9uest recognition 7 service
4/
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Co((un$aton Centre
GUEST SER)ICE CENTRE
-he 9uest "ervice /entre is located at the 1obby 1evel and is situated in the :ack 'ffice.
-he 9uest "ervice /entre is a /entral ode where all incoming, *n6House and 'utgoing calls are handled.
Busness Centre
-he :usiness /entre is located on the :asement 1evel ;.
O#eratn* Hours'
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%o Role'
3irst 7 1ast point of contact for guests-aking walk in reservations$irport transfers
$ssisting guests with immigration procedures9reet, meet 7 escort services
Res-en$e
Re$e#ton & Bell Desk
%o Role'
*n residence /heck *ns 7 /heck 'uts
Welcoming 7 escorting guests
Handle guest queries 7 concerns
9uest history management
9uest recognition 7 service
1uggage "ervices
$irport "ervices
Ser!$es & Fa$ltes +or res-ents'
3ull Housekeeping service 8 ? times a week
2#4@ guest services
2#4@ security services
Parking facilities 8 for two cars
INTRODUCTION TO RESIDENCES
0efining the true meaning of luxury and comfort, the uniquely designed residences at Park Hyatt Hyderabad offer
an exclusive product with a wide variety of services and facilities. estled between the prime residentianeighborhoods of Aubilee Hills and :an>ara Hills, makes Park Hyatt Hyderabad effortlessly accessible from thecityBs international school, key business districts, *- Hub, airport, shopping and entertainment destinations.
/omforts of home and more, the residences at Park Hyatt Hyderabad is the preferred address for all residents, wholook for a perfect blend of luxuries and personali5ed services.
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-he generously proportioned and well6appointed residences are the cityBs most contemporary and spaciousserviced apartments. $ll hotel services and facilities, from concierge assistance to -he "pa, are available to alresidents.
Des*n $o(#onent, s#e$al +eatures
'ur #? spacious apartments offer a truly modern home6inspired setting with spectacular views of the city and hoteatrium.
$ll our apartments are furnished with hand crafted Walnut wood flooring and furniture, and equipped with luxuriousfeatures like (ichelangelo marble kitchen, high ceilings, oversi5ed work desk, expansive walk in closet andcontemporary bathroom with soaking bathtub and rain shower. 'ur fully equipped kitchen and welcome amenities will provide a truly comfortable and homely experience.
9lassware6 "chott Cwiesel/hinaware6 arumi"ilverware6 W(3&itchen ware6 Paderno'ur central location provides easy access to all the attractions, tours and shows in and around Hyderabad.
:elow is the breakdown of our apartments=
One Be- Roo( No' S./ Area Park 'ne :ed %oom 2 ! sq.m"uperior 'ne :ed %oom D ! sq.m
0eluxe 'ne :ed %oom ;; ! sq.m"ubtotal 01
T2o Be- Roo( No' S./ Area
"uperior -wo :ed %oom ; ;?E sq.m0eluxe -wo :ed %oom D ;D sq.m"uperior -wo :ed %oom F-erraceG ? ;#E sq.m+xecutive -wo :ed %oom ? ;D sq.m"ubtotal 33
T4ree Be- Roo( No' S./ Area 0eluxe -hree :ed %oom 2 22E sq.m"ubtotal 3
Total a#art(ents 56
$partments offer the following features=
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/ontemporary design
Panoramic view
"i5e varies from ! sqm to 22E sqm
Walnut finish furniture, white marble planks, (ichelangelo marble in the kitchen
3ully equipped kitchen
"pacious bathrooms with soaking bathtub and rain shower Heated shower mirror
"eparate living room with contemporary sofas and armchairs
0ining area with seating for # to ;2 people
3unctional work stations with Wifi connectivity
-wo telephone lines
&ing si5e bed in master bedroom and two twin beds in >unior bedroom
9oose down bedding and quality bed linen from Hanse F 9ermanyG
Walk6in closets
*ndividual temperature controls
*pod docking station #D and EE inch -)s
"atellite -)
:athroom -)
:athroom scales
Hair 0ryer ;D W
:lue ray
*n room safe
*ron and *roning board
Hair dryer
3ridge with free5er
+lectric hub with # burners
+xhaust hood
-oaster
+lectric &ettle
espresso machine
0ishwater
/hinaware
"ilverware
9lassware
/ooking utensils
+lectric combi microwave
9uest washroom
Con$e#t
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-he apartments at Park Hyatt Hyderabad will be the preferred address for all residents, who look for a perfect blendof luxuries and personali5ed services.
-he generously proportioned and well6appointed residences are the cityBs most contemporary and spaciousserviced apartments. $ll hotel services and facilities, from concierge assistance to -he "pa, are available to al
residents.
-he guests will be offered to rent an apartment on a monthly and yearly basis. :ased on the commitment the rentfor yearly lease will be more favorable compared to short term lease.
:eing fully serviced and furnished apartments, the following exclusive facilities and service will be offered to theresidents and included in their rent=
O#eratn* P4loso#47
• %esidents have private entrance and elevator leading to their apartments
•
0edicated 3ront 0esk with 2#4@ operation, includes the services provided by 9uest "ervice'fficers4 /oncierge and :ell $ttendants
• 2#4@ security services
• 2#4@ engineering services
• +very apartment will have a designated housekeeper, who will service the apartment three
times a week. -he concept of the personali5ed housekeeping service will be appreciated bythe long staying residents, as they will not require explaining their preferences to every newteam member. -he permanently assigned housekeeper will know the guestsB likes and dislikesand will certainly build a better rapport and gain trust from the guests. -hese components arevery essential to make the residents feel like at home.
• -he full housekeeping service will include the change of bed and bath linen, dusting of
furniture, mopping of the floor and cleaning of the kitchen except for dish washing.• -he guest bathroom amenities will not be replenished during the service, but full range will be
provided upon arrival as part of welcoming amenities.
• (onthly social activities will be conducted for the residents, such as cooking class, florist
workshop, fitness class, etc.
• early residence party will take place as appreciation of guestsB loyalty to Hyatt and %esidence
• -he %esidence 1ease $greements will be handled by "ales 0epartments whereas 'perations
will be overseen by %ooms -eam.
• Pets will not be permitted in the apartments.
• -he residences are not included in any of the 3requent 3lyer or 9old Passport programs.
St7le o+ Ser!$e
-he service is at all times sincere, friendly and efficient with a personal touch and dedication. "taff should be
sensitive to the cultural needs of each individual guest and adapt their service delivery accordingly.
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-here is a very important aspect of service that is the valuable relationship with long staying guests, knowing
their preferences, likes and dislikes, anticipating their needs and exceeding the guestsB expectations where
possible.
-he service if based on the principle that this is home for the residents and they should feel comfortable living
with us.
INTRODUCTION TO GUESTROOMS
0efining the true meaning of luxury and comfort, the uniquely designed urban business Park Hyatt Hyderabad hoteoffers spacious and well6appointed guestrooms with a wide variety of services and facilities. estled between theprime residential neighborhoods of Aubilee Hills and :an>ara Hills, makes Park Hyatt Hyderabad effortlesslyaccessible from key business districts, *- Hub, airport, shopping and entertainment destinations.
Des*n $o(#onent, s#e$al a(entes an- ser!$es8
-he guestrooms come with the following features and amenities=
• 1/0 -) #DI inch
• *ndividually controlled air conditioning
• /able 4 "atellite television channels
• (edia hub
• 0ataport
• 0igital and cordless phones• iPod docking station
• 'versi5ed work desk
• &ing6si5e bed 7 feather bedding
• Walk6in closet
• *n6room safe
• *ron4ironing board
• -wo bottles of complimentary mineral water
• espresso 8 coffee maker with supplies
• -ea maker with supplies• (ini bar with refreshments
• 'versi5ed rain shower
• "eparate bathtub
• Heated mirror
• Hair dryer ;D watts
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• :athrobes and slippers
-he below services are provided upon request=
• 2#hrs room service
• Wi63i high speed internet connectivity
• (orning newspaper with choice of local and international newspaper• "hoeshine service
• on allergic bedding
• /rib 7 rollaway bed
• 2# hours laundry service
• :aby sitting
• 0octor on call
• *nterconnecting room Fadditional charges applyG
Con$e#t
-he guestrooms at Park Hyatt Hyderabad will be offer a perfect blend of luxury and personali5ed services and wilmeet the needs of both leisure and business travelers.
-he generously proportioned and well6appointed rooms are the cityBs most contemporary and spacious hoteguestrooms. $ll hotel services and facilities, from concierge assistance to -he "pa, are available to all hotel guests.
-he created comfort of the guestrooms and extended personali5ed services make the guest experience en>oyableand hassle free.
$ll guestrooms are equipped with state of the art technology to meet the needs of todayBs business travelers. -heyinclude the Wifi internet, media hub facility and two line telephones. -he guest is given an option to choose a dailynewspaper od his preference.
-he comfortable Hyatt bed with quality cotton linen from 9ermany enhances the guest stay experience and createsa feeling of Jhome away from homeI.
-he guestBs stay is complimented by variety of bathroom amenities from (iller Harris F & G and forest essentials.-he minibar refreshments in the rooms, room service around the clock and variety of 3ood 7 :everage outlets addto the guest convenience.
-he following departments work together towards making a wholesome guest experience through providing thepersonali5ed services=
Housekeeping1aundry:ell 0esk/oncierge9uest "ervice
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3ront 0esk%oom "ervice:usiness /enter"pa"alon
9ym and Pool%estaurants and bars
O#eratn* P4loso#47
• $llocate the rooms as per guest preference F i.e.non6smoking, king si5e bed, high floor, etcG
• (aintain guest history
• pdate guest profile notes to meet and preferable exceed the guest expectations
• *nspect the rooms prior to guest arrival to meet the cleanliness standards
• +nsure that the standard amenities have been placed in the room
• :e extra attentive to the needs of single female travelers and guests with special needs
• -o carry out the regular maintenance, pest control and spring cleaning programs to maintain
upkeep and cleanliness of the rooms
• %ectify the reasons for out of service rooms in a timely manner to avoid potential revenue loss
• Perform daily checks of the privacy and double locked rooms to ensure guest safety and
security.
• %eport to "ecurity about suspicious visitors and packages to ensure the guest safety and
security.
St7le o+ Ser!$e
-he service is at all times sincere, friendly and efficient with a personal touch and dedication. "taff should be
sensitive to the cultural needs of each individual guest and adapt their service delivery accordingly.
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/4
H6-S=8==/I?0
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House+eeping is the department that deals essentially )ith cleanliness and all ancillary serice attached
to that.
The standard plays an important role in the reputation of the hotels. 6ne feels comfortable only in the
enironment )hich is clean and )ell ordered, so cleanliness is important for health foremost also for
)ell being.
Accommodation in hotels tend to be the largest part of the hotel, it is the most reenue generating
department, the house+eeping department ta+es care of all rooms is often largest department in hotels.
The rooms in hotels are offered as accommodation to traelersM guest as indiidual units of bedroom.
Some interconnected rooms are also made )hich )ill be helpful to the guest and families
Hotel offer laundry, dry leaning facilities for guest clothes, shoe polishing facilities also. Hotel aims to
ma+e enironment comfortable and offer specialised serice to the guest.
House +eeping is the department determine to a large e
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To ensure high standards the house+eeping department )or+s efficiently to +eep clean, dust free
rooms, hygienic both rooms and public areas
Different sub depart1ents in house eepin#(
• Floors
• /ublic area
• Control des+
• -niformMlinen room
• Laundry
HOU-,2,,PIN" = 0AUNDRY
Houseeepin#
?ob Role
Cleaning of 0uest roomsB 1esidences
Cleaning of /ublic areas
-ervices offered to #uests
:orning serice
=ening serice
Shoe Shine serice
In house floristHandling guest amenity re$uests
Additional re$uests li+e e
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"U,-T ROO*- AND APART*,NT- IN PAR2 HYATT HYD,RA&AD
"uest Roo1s No( -5% Area8ing 1ooms && *"
s$.m
T)in 1ooms *! *" s$.m
Accessible M isabled 1ooms & *" s$.m
Total "uest Roo1s 4
-uites No( -5% Area
/ar+ Suite 8ing 7 ' s$.m
/ar+ =
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A1enities>e use hypo#allergenicMecological friendly bath products.Amenities used in par+ hyatt#
Forest =ssentials
:iller Harris
CH,*ICA0- U-,D &Y HOU-,2,,PIN"
All the chemicals )hich are used at /A18 H@ATT Hyderabad are from
DI+,R-,Y
Toilet cleaner TAS8I 1
Hygienic hard Surface
cleaner
TAS8I 12
0lass cleaner TAS8I 1&.
Furniture polish TAS8I 1*
Air freshener TAS8I 1"
Heay#duty toilet cleaner TAS8I 1
Acidic bathroom cleaner TAS8I 1!
/
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Roo1s Top ;<
Arrival ,Fperience(
>e ensure a personal and )elcoming ee smile and greet out
guest )armly using their name if +no)n and offer our assistance.
-afety = -ecurity( >e ensure that guests feel secure and erify guest information )ith picture identification before
proiding replacement +eys or opening a guestroom door. =mployees are all )ell ersed )ith ourfire, safety and emergency procedures.
7ae)up Call( >e delier )a+e#up calls on time, using the guest name, time of day and al)ays offering a follo)#up
call.
*essa#e Delivery(
>e delier all messages, fa
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"uest 7or Areas(
Amenities and collateral are coneniently situated )ithin the guest room in order to create clean,
organied and non#intrusie )or+ area for our guests.
Privacy -i#nJ
>e do not enter rooms or disturb a guest re$uesting priacy.
Collateral(
>e proide )ell presented communication materials to our guests in the most efficient and professional manner, using $uality graphics, materials and printing.
In)Roo1 A8+ ,ntertain1ent(
>e offer an ee ma+e certain that all noticeable cables and )ires are neatly tied using $uality and appropriate
colour straps and retainers.
Pest Control(
>e ensure that a fre$uent and comprehensie pest control program is carried out on a regular basis
by a certified endor to ensure )e are al)ays pest free.
7or Areas(
>e ta+e pride in +eeping all )or+ areas, front and bac+ of the house e$ually neat and presentable.
,nviron1ent(
>e participate in green initiaties, consering energy )here possible and recycling )hat material
)e can.
Chec! Chec! Chec(
>e create a philosophy that it is eeryone5s responsibility to constantly chec+ the standard.
Purpose(
To ensure minimum standards are set in all 1ooms departments )ith ''U commitment from all
employees and management to ensure the Top T)enty standards are implemented throughout thehotel.
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C6?CL-SI6?
* have learnt how a hotel runs in real, after having briefing through studies. * could have a good knowledge
of hotel operations. *t helps to get fit or habituated for the hotel industry. $lso * could learn different branches
and new varieties of machines and items and beverages in the hotel.
"o * thank to my college for giving me this opportunity.
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