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www.parcelforce.com

Parcelforce Worldwide, Parcelforce and the Parcelforce Worldwide globe logo are registered trade marks of Royal Mail Group Ltd. Parcelforce Worldwide andParcelforce are trading names of Royal Mail Group Ltd. Registered Number 4138203. Registered in England and Wales. Registered office: 100 Victoria Embankment,London EC4Y 0HQ. © Royal Mail Group Ltd 2010. All rights reserved.

How Parcelforce Worldwidehas made a differenceRetail concessions sited within department stores poseparticular challenges for any parcel delivery company.Many department stores require deliveries to be booked in aconsolidated fashion, to avoid a constant trickle of consignmentsinto customer facing areas. Having delivered point of salematerial on behalf of Meads Limited for well over a decade,Parcelforce Worldwide depot managers have developed anencyclopaedic knowledge of the delivery procedures at the siteswhere Meads’ client, (a leading UK retailer) is based. LocalParcelforce Worldwide depot managers advise their drivers onthe ‘Goods In’ procedures at each site, so that urgent point ofsale materials can reach staff at each concession in time for specialpromotions and product launches.

Understanding the challenges our clients face

Brett Mander, Account Manager at Meads Limited says:“Parcelforce Worldwide definitely offers value for money. I get thekind of proactivity, professionalism and reliability you’d expect fromdelivery products pitched at this price point. They may not be thecheapest on the market, but they’re certainly not the mostexpensive either.”

How our new global products have made a difference

Meads Limited also usesParcelforce Worldwide to deliverpoint of sale material in southernIreland and the Channel Islands.Brett Mander has detected a realstep change in service levels sinceParcelforce Worldwide launchedits new suite of global products“I find globalexpress far superiorto the service it replaced, whichfrankly, was quite basic.With globalexpress Parcelforce Worldwide behaves proactively.So when a store refuses a delivery I’m contacted the momentthe problem happens so I can sort it out there and then.”

“Parcelforce Worldwide give us theconfidence we need to both meet andexceed our customers’ requirements”Brett Mander, Account Manager

Customer Case Study

Meads Limited

Type of BusinessMulti Channel Fulfilment Services

LocationNottingham

Volume of parcelsaverage 112 parcels per day

Customer since1992

ServicesUK: Next day close of businessand two day deliveryInternational: Next day delivery

Website www.meads-ltd.co.uk

Company OverviewMeads Limited provides fulfilment and distribution solutions to e-commerce and consumerretail operations. Parcelforce Worldwide works with them to deliver point of sale materials toretail concessions sited within department stores and large pharmaceutical outlets.