international mobile app myhenner · microsoft powerpoint - myhenner app - eng.pptx author ejoe...

Henner - Simplified private joint stock company - Registered capital of 8,212,500 - RCS Nanterre 323 377 739 - VAT No. FR 48323377739 – Registered in France with ORIAS under No. 07.002.039 and regulated by the ACPR (61 rue Taitbout - 75436 ParisCedex 09, www.acpr.banque-france.fr) - ISO 9001 certified - Headquarters: 14 boulevard du General Leclerc, 92200 Neuilly-sur-Seine, France - www.henner.com - Complaints: visit complaints section on www.henner.com

INTERNATIONAL MOBILE APP

Features

myHenner

myHenner is a mobile app designed for our members, by our members.

The app is designed as an everyday partner for your Healthcare.

It is not merely an app used to manage your insurance plan. myHenner provides free andsimple access to your medical details (as well as those of your family), the location of thehealthcare providers worldwide within and outside of our network, and of course, all thefeatures of your Henner online account.

Login with your Henner ID indicated on your member card.Your password remain the same as the online portal access.

LoginmyHenner

For new Henner members, please click the first visit button toobtained a one time PIN sent to your email/mobile phone.

Discover the healthcare hub with a host of useful everyday features inone single app.

Your direct settlement card online

your Henner PassmyHenner

The Henner Pass, your direct settlement card at yourfingertipsThe dematerialized card is available on the mobile app. You can now sendit to healthcare professionals by email and/or print it.

your Henner PassmyHenner

Claims submission online

your access to e-claimsmyHenner

Keep an eye on your e-claims and their status

If your contract is eligible, you cancreate an e-claim, up to thedefined limit, mentioned on thescreen.

If your invoice exceed the limit,you will have to send your requestby post.

your access to e-claims*myHenner

* Photo size must not exceed 8MB per submission

your healthcareprofessionals

myHenner

Find a healthcare professional everywhere in theWorld

You can search for a healthcare professional based on their field ofspecialization.

You can get information such as spoken languages, agreement types,complementary information.

your healthcareprofessionals

myHenner

your accountaccessible from your mobile

myHenner

With you wherever you go

Access general information about your various plans. You willfind the table of benefits, your beneficiaries and all thedocuments relevant to your plan.

Consult your latestreimbursementswith ease

Sort your reimbursements bydate and type of expense.

Simple graphics to show youwhat has been reimbursedand your contribution.

your itemisedreimbursements

myHenner

myHenner helps you to manage your insurance plans:

• By making the following adjustments, in particular:

– Modify your benefits in accordance with your plan (if eligible),

– Activate or deactivate electronic data transmission (if eligible),

– Add, update or remove a beneficiary (if eligible),

– Take out a new contract for yourself or any of your adultchildren

– Refer a family member or friend,

– etc.

• By allowing you to claim for reimbursement with ease using yourphone’s camera*,

• By allowing you to send anyother supporting documentto manage your plan.

manage your planonline

*On the condition that the insurer and the client agree with this feature.The insured have to retain the original documents for 12 months in casethey need to be sent to us.

myHenner

Download all your useful documents easier

• Ask for useful documents (certificate of insurance foryou and your dependents).

• Request a prior agreement for hospital treatment bydownloading the necessary form from the app andsending all the supporting documents asattachments or simply by taking a photo using yoursmartphone’s camera.

• Download a reimbursement form

• Send request to reprint certificates andguarantee of payment.

facilitating yourrequests and queries

myHenner

Contact your client services team by email

We are your healthcare partner. Use the integrated message service to contactyour Client Services Team with any other requests or queries you may have.

You can also send supporting documents such as medical invoices or prescription,school enrolment certificates etc

Your adviser will also answer you via the mobile app.

direct contact with your adviservia the app’s integrated message service

myHenner

Your personal medical details and those of your family at yourfingertips

Using this feature, you can access your own medical records and update themwherever you are.

your healthcare partnermyHenner

Your healthcare profile with you wherever you go

Fill in your medical record by listing your basic personal details.

Vaccinations

Use your medical record to list your past and future vaccinationdates.

Treatment

Add your current and previous treatments along with the durationand frequency of medication. You can also add a photo of yourprescription if you wish.

Allergies

List any allergies you may have

myHenner app is now available.