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Intercultural Competence: An Essential Learning Outcome of Campus Internationalization & Global Service Learning    

Chris Cartwright, MPA, Ed.D. Intercultural Communication Institute

Tommy Van Cleave, Ed.D. Iona College

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n What is it? n How to recognize it? n How to work with it?

Agenda

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Fish is Fish By Leo Leonni

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Point of View

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Perspective

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What is Culture?

Shared Values, Believes & Behaviors

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What is a Competency?The quality of being adequately or well-qualified physically & intellectually.

http://www.visualthesaurus.com/

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Intercultural Competency:

•  A Mind set: Knowledge

•  A Heart set: Attitude

• A Skill set: Abilities

Confluence of Difference

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Developmental Model of Intercultural Sensitivity

Denial  • Disinterest  • Avoidance  

Polariza2on  • Defense  • Reversal  

Minimiza2on  • Similarity  • Universalism  

Acceptance  Adapta2on  • Cogni2ve  frame-­‐shi?ing  

• Behavioral  code-­‐shi?ing  Monocultural

Mindset

Intercultural Mindset

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High PerformingPeople

In Cross-cultural& Diverse Contexts

RelevantOperationalKnowledge

Personal Competencies

TechnicalExpertise

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InterculturalCompetency

Learn & Understand

Develop &Manage

RelationshipsManage Self

•  Continuous Learning–  Self-Awareness–  Exploration

•  Interpersonal Engagement–  Global Mindset–  Relationship Interest

•  Hardiness–  Positive Regard–  Resilience

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Things We Know About Intercultural Competence: •  Cultural

knowledge

•  Cultural contact

•  Reduction of stereotypes

•  Language

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Individual Development Requires:§  Self-motivation §  Learn & Transform §  Experiential Learning

+ Reflection §  Crucible Experiences § Unpredictable §  Cross-Cultural

Exposure §  Extensive Practice

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What Can Higher Education Do? o?

§ The Four Ts:  

§ Projects

§ Mentors

§ Assessment

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Provide & Leverage Experiences:

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Intercultural Knowledge & ���Competence Rubric§  Knowledge §  Cultural self- awareness §  Knowledge of cultural worldview frameworks

§  Skills §  Empathy §  Verbal and nonverbal communication

§  Attitudes §  Curiosity §  Openness

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High

DEVELOPMENTAL METHODOLOGIES

Highest Potential For Re-mapping

Classroom  (20%)  

Personal  Work  Experience  (50%)  

Info  Exchanges  w/others  (30%)  

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What Leads to Intercultural Competence?

•  Intentional Design

•  Balance

•  Book End

Case Study

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International Service Learning

•  Extensive

• Robust

•  Transformational

• Distinctive

Please cite according to professional standards.

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Van Cleave Conceptual Framework for Success in Short-Term International Service-Learning

Please cite according to professional standards.

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“There is wisdom in turning as often as possible from the familiar to the unfamiliar: it keeps the mind nimble, it kills prejudice, and it fosters humor.” -George Santayana, philosopher, (1863-1952)

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Tommy Van Cleave, Ed.D. Director of Service and

Experiential Learning Iona College, New Rochelle, NY Twitter: IonaCollegeSL Tvancleave@iona.edu

Chris Cartwright, MPA, Ed.D. Director Intercultural Assessment Intercultural Communication Institute SKYPE: cartwrightc2 cartwrightc@intercultural.org