integration techniques for saas crm applications

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Presentation in London. Looks at considerations for cloud integration with SaaS systems, and digs into Salesforce.com and Dynamics CRM Online.

TRANSCRIPT

INTEGRATION TECHNIQUES FOR

SaaS CRM APPLICATIONS

richard seroter | seroter.wordpress.com | @rseroter

SAAS IS TAKING OFF

INTEGRATION OPTIONS DIFFER

CONNECTEDNESS

THINK

COMPARE

MASTER

UNCOVER THE NEED

REAL-TIME or SCHEDULED

INBOUND or OUTBOUND

QUERIES or REPLICATION

EXTERNAL or INTERNAL

MESSAGE or BULK

COTS or CUSTOM

COMPARE PRODUCTS

LEADERSCHALLENGERS

NICHE PLAYERS

VISIONARIES

Salesforce.com

Microsoft Dynamics CRM

Gartner 2013 MQ

SOAP REST BATCH

STREAMING CUSTOMOUTBOUND MESSAGING

SOAP REST*

SERVICE BUS CUSTOM

MASTER THE TOOLS

CODE BUS

ETL

EXAMPLE #1

Demo Architecture

Contoso. Ltd

BizTalk Serverweb server

EXAMPLE #2

Demo Architecture

Contoso. Ltd

db server app server

EXAMPLE #3

Demo Architecture

Web Sites SQL Database

EXAMPLE #4

Demo Architecture

Contoso. Ltd

Service Bus Queues

BizTalk ServerBizTalk Server

EXAMPLE #5

Demo Architecture

Web Sites

WRAP UP

SEEK THE RIGHT FIT

richard seroter | seroter.wordpress.com | @rseroter

THANK YOU

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