institutional memory

If your want to improve

Institutional Memory

first ask:

How do we define knowledge?

jarche.comTuesday, 16July, 2013

For example,

are we more

concerned with

explicit or implicit

knowledge?

Tuesday, 16July, 2013

implicit knowledge is complex

Cynefin Framework, Dave Snowdencognitive-edge.com

Tuesday, 16July, 2013

knowledge

knowledge for work & jobs

explicit implicit

Routine &Producing

Technical &Improving

Craft &Building

Innovative& Thinking

jarche.com

CustomizedWork

StandardizedWork

Sources: Tom Gram & Lou Adler

Tuesday, 16July, 2013

“strong interpersonal relationships that allowed discussion, questions, and feedback

were an essential aspect of the transfer of complex knowledge”

Pamela J. Hinds & Jeffrey PfefferWhy Organizations Don’t ‘‘Know What They Know’’

in Sharing Expertise: Beyond Knowledge Management2003

Tuesday, 16July, 2013

Artifacts left by projects

Information & outputs produced [explicit]

Expertise [implicit]

A network of connections [implicit & explicit]

https://km4meu.wordpress.com/2013/06/30/modern-musings-on-a-km-evergreen-institutional-memory/

jarche.com

Tuesday, 16July, 2013

event memories: e.g. construction of new facilities

process memories: how things are done in order to repeat them

decision memories: how & why we chose one course of action over another

http://www.gongol.com/institutionalmemory/

Types of Institutional Memory

jarche.comTuesday, 16July, 2013

data + story = context

data + knowledge = information

knowledge & stories come from people

jarche.com

Tuesday, 16July, 2013

Story = Character

+ Predicament + Attempted Extrication

Would it not be more effective if

organizational knowledge

was developed as stories?

http://www.jarche.com/2013/07/the-storytelling-animal/

Tuesday, 16July, 2013

Comprehension = mapping your stories onto mine- Roger Schank

In good stories, we do not give answers

http://www.jarche.com/2013/07/institutional-memory/

Tuesday, 16July, 2013

http://www.anecdote.com.au/archives/2011/01/the_uncanny_val.html

Little s:anecdotesexamplesrecounts

Big S:mythslegendsepics

Take the Story Test:

http://thestorytest.com/Tuesday, 16July, 2013

“the simplest advice for beginners

is to make a point,

tell a story illustrating that point,

then give your reasons,

and then reiterate that point.”

- Shawn Callahan, Anecdote

Tuesday, 16July, 2013

Qualcomm Story Criteria:

1. Does the story fit into one of the company’s values, such as execution or innovation?

2. Does it meet some other organizational goal?

3. Is it memorable?

http://clomedia.com/articles/view/storytelling_drives_knowledge_and_information_sharing_across_qualcomm/2

jarche.comTuesday, 16July, 2013

explicit institutional memory:

http://institutionalmemory.hbs.edu/Tuesday, 16July, 2013

1. build an explicit strategy for maintenance

2. identify key things for everyone to know or do & turn this to an explicit expectation.

3. create processes to capture & curate institutional knowledge [e.g. PKM]

- Ron Ashkenashttp://blogs.hbr.org/ashkenas/2013/03/how-to-preserve-institutional.html

How to Preserve Institutional Knowledge(make it explicit)

jarche.comTuesday, 16July, 2013

A set of processes, individually constructed,

to help each of us make sense of our world

& work more effectively.

http://www.jarche.com/pkmTuesday, 16July, 2013

Institutional Memory feeds off:

strong personal knowledge management [PKM] among individual staff members ...

https://km4meu.wordpress.com/2013/06/30/modern-musings-on-a-km-evergreen-institutional-memory/

jarche.com

Tuesday, 16July, 2013

“Curation is about making sense

of a topic / issue / event / person / product, etc.

for a specific audience.”

- Robin Good, Master New Media

The Institution is Your Audience

jarche.comTuesday, 16July, 2013

As an organization, create opportunities

“to have coffee together”

Get people together for regular activities where they can talk to each other.

Ensure “knowledge capture” tools are available and easy to use - like

whiteboards, mobile devices, social networks, file-sharing, etc.

jarche.com

Tuesday, 16July, 2013