innovation within organisations: child helpline international - innovation exchange - 8 december...

1ST CHI CAMPAIGN

INNOVATIVE TECHNO-

LOGY

LED BY YOUTH

ADVISORY COUNCIL

WHY IS IT INNOVATIVE?

INNOVATION BUZZ WORDS

CHILD HELPLIN

E

INTERNATIONAL’S

THEORY OF CHANGE

277 mil-lion con-

tacts

126 mil-lion

answered

151 millionunanswered

CHALLENGE – HIGH NUMBER OF UNANSWERED CALLS

2004

- 20

14

ROO

T CA

USE

S

TARGET GROUP = TELECOMS

STRATEGY = BRING TELECOMS

BEHIND OUR CAUSE

TACTICS = CAMPAIGN

CHALLENGES:

EVERYONE IS BUSY –

INNOVATION CAN BE

DISRUPTIVE

CHALLENGES:

DEPENDING ON THE

PERSPECTIVE, RISKS CAN

OUTWEIGH THE OPPORTUNITIES

CHALLENGES:

IT IS HARD TO CREATE

JOINT OWNERSHIP AND

COMMITTMENT

OUR PARTNERS

…AND

WE

CALL

ED IT

…

CHALLENGES:

MORE COMMITMENT

COMES WITH M

ORE

OPINION AND INTEREST

HOW THE

CAMPAIGN

WEBSITE WORKS –

PLEASE TRY IT OUT

AND DONATE YOUR

VOICE

FREEOURVOICES.ORG

WON THE 2015 BRAND

REPUBLIC DIGITA

L AWARD

FOR BEST NON-PROFIT

MoU

with

the

GSM

A

High

leve

l end

orse

men

t fr

om IT

U S

ecre

tary

Gen

eral

CHALLENGES:

THERE MIGHT BE

HIDDEN AGENDAS

THROUGHOUT THE

PROCESS OF

INNOVATION.

May

17,

201

5

Colo

mbi

a

May

17,

201

5

Lith

uani

a

May

17,

201

5

Nam

ibia

May

17,

201

5

Paki

stan

May

17,

201

5 Pa

lesti

ne

May

17,

201

5

Pale

stine

TIMING: IF INNOVATION IS IMPLEMENTED TOO FAST, THERE IS A GOOD CHANCE IT WILL FAIL.

Self-mobilization

Collaboration

Consultation

Passive information gathering

Receiving information1

2

3

4

5

CHALLENGES:

WHO NEEDS TO BE

INVOLVED, WHEN

AND HOW?

CHALLENGES:

PEOPLE WHO BENEFIT LE

SS

OR DO NOT BENEFIT FROM

THE INNOVATION W

ILL BE

LESS EXCITED OR

COMMITTED

YOUTH PARTICIPATION IN FREE OUR VOICES

Local launches

Meaningful participation

Additional ownership

Additional ownership

Additional ownership

HOW MANY INNOVATION BUZZ WORDS DID YOU FIND?

Q&A

DISCUSSION

Thomas MullerHead of Policy and Research

Thomas@childhelplineinternational.org

Denitsa GanchevaYouth Advisory Council Coordinaor

Denitsa@childhelplineinternational.org

Jorik KorenrompCHI Advisor New Communication Technologies

Jorik@korenromp.nl