innovation capabilities and how lean helps you build them
Post on 03-Dec-2014
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There are 3 lean capabilities that help enable innovation: customer focus and empathy, problem solving, and purposeful learning
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by jamie flinchbaugh
www.JamieFlinchbaugh.com
making innovation a capability
…and how lean helps
easy to define, right?
@ every level
problem solving
learning customer focus
1 2 3
problem solving – mindset, not tools
1
wrong trajectory = wrong desitination
don’t skip steps – reexamined
assumptions lead to breakthroughs
2 purposeful learning
learning experimentation drives
close knowledge gaps before performance
gaps
reverse benchmarking
intensely customer focused
3
walk in their shoes
lead your customers
questions?
Jamie Flinchbaugh
www.JamieFlinchbaugh.com www.LeanLearningCenter.com
Lean Learning Center
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