ing. radek hronza • ing. michal Špeta ing. pavel nÁplava

1

On the road to the efectivnessBusiness Process Center of Excellenceat the Faculty of Electrical Engineering at the Czech Technical University in Prague

Ing. Radek HRONZA • Ing. Michal ŠPETA

Ing. Pavel NÁPLAVA

Centrum znalostního managementu, ČVUT FEL, Česká republikaCentre for Knowledge Management, CTU FEE, Czech Republic

Introduction of authors

Ing. Pavel Náplavanaplava@fel.cvut.cz

Ing. Michal Špetaspetamic@fel.cvut.cz

Ing. Radek Hronzahronzrad@fel.cvut.cz

1

Agenda

Higher Education

BPM project

Establishing of CZM

Evaluation

2

1. CONDITIONS 2. PROJECT 3. CONCLUSION

Higher Education in Czech Republic

Number of university students (2000 – 2012)• Funding dependeds on number of students

• Decreasing number of new students

• Development of competitive environment

• Possible solutions:– Increase incomes (science,

commercial research, …)– Decrease costs (effective

organization)– Combination of solutions

mentioned above

20002001

20022003

20042005

20062007

20082009

20102011

2012100000150000200000250000300000350000400000450000

Czech Republic

Year

Num

ber o

f stu

dent

s

20002001

20022003

20042005

20062007

20082009

20102011

20120

1000

2000

3000

4000

5000

6000

7000

Czech Technical University - Faculty of Elec-trical Engineering

Year

Num

ber o

f stu

dent

s

Source: Statistics of Czech Ministry of Education 3

Decreasing trend of fundig (CTU FEE)

2009 2010 2011 2012 2013 20140

50000

100000

150000

200000

250000

300000

350000

?[mil. CZK]

Source: Annual Report of CTU FEE 4

The right decision at the right time

Do we have any solution?

Do we have any solution?

Analysis

Analysis

Analysis

2009: Strategic faculty meeting

5

Avoid the full standardization!

ACADEMICINDEPENDENCE

ACADEMICFREEDOM

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Initial conditions (SWOT analysis)

OPPORTUNITIES The attractiveness of study programs Attracting more students International cooperation & students Non research commercial projects

STRENGTHS Long history & good reputation High quality of teachers & scientific teams Variability of study programs Engaged in commercial research projects Large knowledge base & experiences

Source: Internal Analysis of CTU FEE (simplified)

1

7

Initial conditions (SWOT analysis)

WEAKNESSES Low flexibility of the University Low efficiency of processes Unclear strategy that does not reflect both internal and

external organizational needs Missing of any key performance indicators Low level of faculty documents management

THREATS

Negative demographic trends Increasing competition Lower governmental funding Potential leaving of top scientists & employees

Source: Internal Analysis of CTU FEE (simplified)

2

8

Do we have any solution?

„We can't manage anything, what we don't have described“

PROCESS ANALYSIS

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Initiation of the project

• Final decision to make the process analysis

• Analysis of similar projects

• Stakeholder discussions

• Project Tripple constrain

(scope, time, resources) definition

POWEREDBY CZM

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Centre for Knowledge Management (CZM)

Education

ResearchBusiness

• Established by the dean of the CTU FEE in 2008.• Primary goals:

– Dean support– Education support– Practical experiences

• Today’s staff:– 2 full time employees,– 2 PhD students,– 15 Bc. / MSc. students.

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Cooperation with students

INS

TIS

PIS

ISP

CPM

DISSERTATION THESIS

BACHELOR/MASTER THESIS

INTERNAL INTERNSHIP

EXTERNAL INTERNSHIP

40 STUDENTS70 STUDENTS

250 STUDENTS Advanced coursesBusiness Process Management

Corporate Performance Management

250 STUDENTS

12

Strategic partnership

+Center for Knowledge ManagementCzech Technical University

Faculty of Electrical Engineering

University Technology Exploration Center (UTEC)

13

Education

Pilot

Internal projects

External projects

Community

Creating of BPM faculty culture• Process mapping of Dean’s offices• Revision and consolidation of documents• Defined system for CTU FEE process

model maintenance • Created a presentation layer for process

model CTU (Process portal)

09/2008

09/2009

06/2010

02/2011

01/2012

CZM Development (1st pillar)1

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Process portal

Source: Screenshot of CTU FEE process portal 15

Jan-11

Feb-11

Mar-11

Apr-11

May-11

Jun-11

Jul-11

Aug-11

Sep-11

Oct-11

Nov-11

Dec-11

Jan-12

Feb-12

Mar-12

Apr-12

May-12

Jun-12

Jul-12

Aug-12

Sep-12

Oct-12

Nov-12

0

100

200

300

400

500

600

700

800

900

Number of accesses to the process portal

Source: Internal Analysis of accesses to the process portal (CZM)

Process portal

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Education

Pilot

Internal projects

External projects

Community

• Extending BPM within the faculty and outside faculty

• From process modeling to execution• IBM Business Process Manager

V8.0• 5 processes in execution • First steps of performance

measurement09/2008

09/2009

06/2010

02/2011

01/2012

CZM Development (stabilization)2

Realplatformto traintalents

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CZM establishment

Clear identity both inside the faculty and Technical University: Cooperation on the other faculty projects. Cooperation with other faculties on their projects. Cooperation on the university projects.

Direct financial support from faculty and university budgets (time limited).

Trusted relationships both with students and other employees, good reputation !!!

18

Future Outlook

• TO-BE processes (optimization)• More reasonable processes in execution• Extension of process mapping• Extension of process portal functionality• Usage of process model for employees job

description• Definition and measurement of KPI

19

Education

Pilot

Internal projects

External projects

Community

• First larger BPM external projects:• Czech Ministry of Education• West Bohemia Universty• ŠKODA PRAHA Invest (energy)

• EFIN project workshop presentation.• Starting to be the BPM leader in

academic field in Czech Republic.• Preparing BPM community.

09/2008

09/2009

06/2010

02/2011

01/2012

CZM Development (2nd pillar)3

Cooperationwith Ministryof Educationon BPMmethodology

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Summary

What does make sense

Usage of BPM in academic environment

Establishing of internal business process center of excellence for BPM project

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Thank youfor your attention

www.fel.cvut.cz

http://www.czm-cvut.cz/

czm@fel.cvut.cz