information chaos: the future of knowledge management
Post on 05-Jul-2015
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Support centers have been overrun by information. Categorization and cataloging have failed to keep us keep up. A new method is required. As we have entered the age of data we need a more human aspect to our training, knowledge management and day to day assessing of knowledge. Attendees will take away practical learning ideas and participate in discussion around key ideas such as Pie Principal, socialization of knowledge, and information bubbles.
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