information at work: 7 areas to look for exceptional business processes

BETTER BUSINESS PROCESSES

SOMEONE…SOMEWHERE… in every department is spending some of their day just chasing or retyping information

THE PERILS OF POOR PROCESSES

Extra cost

Higher risk of errors

Time wasted

Lost productivity

EVERYTHING, EVERYWHERE, JUST TAKES LONGER

STEPS TO START FIXING THINGS

IN THE MAILROOM AND AT RECEPTION

STEP

BETTER MANAGEMENT AND SHARING OF INFORMATIONScan letters, invoices, delivery notes and other documents

Route them faster to the right people

Automate entry of digital documents into different systems

4 in 5 organisations do not scan half of their inbound mail

ASSOCIATION FOR INFORMATION AND IMAGE MANAGEMENT (AIIM)

IN MARKETING AND CUSTOMER SERVICE

STEP

Automate customer onboarding: registrations, membership forms, contracts, pricelists

Print and despatch high-quality customer communications in-house

BETTER CUSTOMER EXPERIENCES

70% of organisations consider scanning

and capture improves the speed of response

by x3 or more AIIM

IN OPERATIONS

STEP

Accelerate request and approval workflows

Reduce floor space wasted on paper storage

Find things faster

BETTER PRODUCTIVITY

50% of companies feel they would be more

productive with digital documentation tools

AIIM

MANAGEMENT AND THE WORKFORCE

STEP

Timely, accurate management reports

Improving collaboration

and file sharing

+50% of employees use unauthorised file-sharing apps

to share corporate documents

SKYDOX SURVEY, JUNE 2012

IN FINANCE

STEP

BETTER VISIBILITY AND CONTROL

Information and process visibility

Cost and cashflow control

Invoice creation

Purchase-to-Pay

Compliance

Archiving/storage

IN HR

STEP

70% of organisations struggle to find supporting

documentation AIIM

BETTER HR PROCESSES AND STORAGE

Scan and archive policies, contracts, holiday forms, sickness forms

Find them again easily

FOR LOGISTICS AND ALONG THE SUPPLY CHAIN

STEP

Scan and store delivery notes, despatch notes, returns documents

Faster updates and status reports

Store less paper, spend less time searching and auditing

More time on the road, less time filling forms

BETTER SYSTEMS AND RECORDS

4 in 5 organisations consider reducing costs

to be their number 1 supply-chain priority

IDC

Canon helps organisations of every size, in all sectors, do better things with their documents, information and business processes.