infographic insurance us final - confirmit...little differentiates one insurance carrier from...
Post on 04-Jun-2020
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BUSINESS CHALLENGES
Confirmit helps businesses operationalize feedback to drive change throughout their organizations using the world’s most secure, reliable and scalable solutions for Voice of the Customer, Voice of the Employee and Market Research programs. Confirmit’s solutions enable companies to run feedback and research programs that increaserevenue, reduce costs and promote culture change.
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Implement a Voice of the Customer Program to improve customer satisfaction, retention, and positive word-of-mouth
Operationalize strategic and tactical actions to improve the customer experience
Combine and analyze customer, employee, and internal business system data to uncover powerful insights that drive change
GOAL-ORIENTED ACTION PLAN
YOUR BUSINESS GOALS
Grow profits Reduce costs
Effectively differentiate the
business
Increasing positive word-of-mouth
advertising
Improve customer retention
Reducing customer defection by 5% can increase profitability up to 125%
70% of customers will do business with you again if you resolve their complaints
37% of CEOs report cost reductions as a result of data-based decision making
Diminished customer loyalty and more choice through the Internet have changed insurance forever.
This has left many insurers seeking ways to improve customer retention and profitability. In many cases, a positive customer experience is the only real differentiator
to improve customer retention and sales.
Regulatory challenges have resulted in a world where very little differentiates one insurance carrier from another.
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confirmit.com
Insurance:Turning Challenges into Opportunities with VoC
125%INCREASED PROFITABILITY
37%COST REDUCTION
70%
REPEAT BUSINESS
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