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“International Perspectives”II. Global Strategies

Moderator: Bernhard BukovcManaging Director

Postal Innovation Platform (PIP)

Elmar ToimeChairman

Postea Group

Khalil DaoudCEO

Liban Post

Syeda Naila BatoolDivisional Superintendent

Pakistan Post

Wendy EitanProduct Strategy, Integration

and Economics Coordinator

Universal Postal Union (UPU)

© UPU 2010 – All rights reserved

UPU: Integrating Development and Business

© UPU 2017 – All rights reservedWendy Eitan Physical Services and E-commerce Coordinator

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UPU MissionA mission that is ingrained in the Preamble to the UPU’s Constitution

The mission of the Union is to

‘stimulate the lasting development of efficient and accessible universal postal services of quality in order to facilitate communication between the inhabitants of the world by:

promoting effective technical cooperation;

guaranteeing the free circulation of postal items over a single postal territory composed of interconnected networks;

encouraging the adoption of fair common standards and the use of technology;

ensuring cooperation and interaction among stakeholders;

ensuring the satisfaction of customers' changing needs’

UPU Vision

‘The postal sector is seen as an enabler of inclusive development

and an essential component of the global economy’

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Istanbul World Postal Strategy

Quality of service

Supply Chain and security

Accounting and

operational processes

Standards

Modernisation of the

Product portfolio

Integrated Remuneration

Financial Inclusion

E-commerce and Trade

Facilitation

USO

Policy, regulation and

strategy

Speeding up of decisions

Capacity development

© UPU 2010 – All rights reserved

Thank you !

© UPU 2017 – All rights reserved

A DAILY LIFE FACILITATOR

KHALIL DAOUD

CHAIRMAN, MANAGING DIRECTOR

DAILY LIFE FACILITATOR

GOVERNMENTAL

ENTITIES

PROCESS

REENGINEERINGDOCUMENTATION FULFILLMENT

AUTOMATION

& INTEGRATION DEPLOYMENT REPORTING

CUSTOMERS

ONLINE

CALL CENTER

POST OFFICE

QUALITY MANAGEMENT SYSTEM - MONITORING - TRAINING

- NEW BUSINESS LINE

- ADDITIONAL REVENUES

- OUTSOURCED CUSTOMER

INTERFACE

- INCREASED PRODUCTIVITY

- INCREASED CONVENIENCE

- IMPROVED QUALITY OF SERVICE

- ONE STOP SHOP SOLUTION

Welcome to Pakistan

Post

Inherited the system from colonial era

The Post Office Act 1898 governs Pakistan Post

Pakistan joined Universal Postal Union on 10th Nov 1947

Government owned Department

All Revenue goes to the Ministry of Finance

Scinde Dawk

Stamp

12,000 Offices

(81% in Rural areas)

671.00 Million Items Annually47,348 Employees

Financial Services

Savings Bank

Saving Certificates

Postal Life Insurance

Disbursement of Funds

Agency Functions

Western Union

Military Pension Disbursement

Utility Bills Collection

Collection of Provincial taxes

Renewal of Arms & driving licenses

All is NOT going well. . . Challenges

Threats of Market liberalization & privatization

Digitization

Private Entrepreneurs IT Evolution New customer expectations No incentives to progress

beyond the set targets Postal rates set below the

actual costs Competing government

budget priorities PSPI Syndrome

Loss of CredibilityNo Funds

Response

Share global experiences and reinvigorate Post Office

Harness the technology

Collaboration with Private Sector to win back the credibility

Reforms Agenda of Pakistan PostRe-

branding Post

Post Logistics Company

Financial Inclusion

The secret of change is to focus your energy, not on fighting the old, but on building the new

(Socrates)

WE LIVE IN A SHARED GLOBAL VILLAGE SPACE

POST-POSTAL DIGITAL ERA GLOBAL COMMUNITIES

NOT to revive the past

Compatible future

MY IDEA OF A COMPATIBLE FUTURE IN POSTAL SERVICES

NEEDS OF POST-POSTAL DIGITAL ERA

A DIVERSIFIED BLEND OF GLOBAL HYBRID SMART POST

(GHiSP)

A blend of technology, efficiency and financial viability with a soul to

integrate communities across the globe

The World Begins Where

We Meet

Thank You

The problems end when we

meet