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IBM Lotus® Sametime® Product FamilyThe Future of Unified Communications and Collaboration

Brian Parle, Development Manager

Olivier Bernin, Architect, Sametime Advanced

Mark Wallace, Architect, Sametime Unified Telephony

Sean Callanan, Architect, Sametime Unyte

Brendan Murray, STSM, Sametime Core Services

IBM Unified Communications & Collaboration (UC2TM) Strategy

Lotus Sametime Family

Lotus Sametime Standard 8.0

Lotus Sametime Entry 8.0

Lotus Sametime Advanced 8.0

Lotus Sametime “Unified Telephony”

Lotus Sametime UnyteTM

Lotus Sametime Extensions

Summary

Agenda

Today’s Business and IT challenges

Innovation

Customer service

Agility

Efficiency

Mobility

Leverage investments

Security

User simplicity

CEOs / LoB Execs CIOs / IT Execs

Find, reach & collaborate through a unified user experience.Open & extensible across multi-vendor environments.

IBM’s Unified Communications and Collaboration Strategy

IBM Lotus Sametime – A Market Leader

licensed users (+all Lotus Notes users)

Clear Choice award for Enterprise IM - NetworkWorld, 2007

North American Unified Communications Global Excellence Award - Frost & Sullivan, 2007

“IBM Leads Enterprise Instant Messaging with Robust Functionality and Market Presence” - The Forrester Wave™ Vendor Summary, Q4 2007

1. Unified ClientDelivering a unified experience wherever people work

2. Supporting multi-vendor environments

3. Open ecosystem and extension modelLotus Sametime as a platform

An extensible platform Open standards Plug-in framework Integrate with applications &

processes Integrate with multi-vendor backend

environments Easily extended by 3rd parties

An extended network of IBM Business Partners Audio/Video/Telephony ISV’s Solution providers/SI’s

…and many more

Imixs IX Workflow Plugin

Customer transaction history

IBM Lotus Sametime Unified Communications strategy

Lotus Sametime Family

Lotus Sametime Standard 8.0

Lotus Sametime Entry 8.0

Lotus Sametime Advanced 8.0

Lotus Sametime “Unified Telephony”

Lotus Sametime Unyte

Lotus Sametime Extensions

Summary

Agenda

Introducing the IBM Lotus Sametime 8 Product FamilyAnnounced at VoiceCon – August 2007

Presence AwarenessEncrypted IM with Rich text, EmoticonsIntegration with Microsoft Office, Lotus Notes and Microsoft Outlook

Introducing the IBM Lotus Sametime 8 Product FamilyAnnounced at VoiceCon – August 2007

Presence AwarenessEncrypted IM with Rich text, EmoticonsIntegration with Microsoft Office, Lotus Notes and Microsoft Outlook

Video, VoIP chat in the enterpriseTelephony IntegrationFile Transfer, Screen CaptureWeb ConferencingMobile ClientsSupported Public IM Federation Open Programming Model

Introducing the IBM Lotus Sametime 8 Product FamilyAnnounced at VoiceCon – August 2007

Presence AwarenessEncrypted IM with Rich text, EmoticonsIntegration with Microsoft Office, Lotus Notes and Microsoft Outlook

Video, VoIP chat in the enterpriseTelephony IntegrationFile Transfer, Screen CaptureWeb ConferencingMobile ClientsSupported Public IM Federation Open Programming Model

Persistent Chat RoomsReal-Time Community Collaboration ToolsInstant Screen ShareLocation Services

Introducing the IBM Lotus Sametime 8 Product FamilyAnnounced at VoiceCon – August 2007

IBM Lotus Sametime Unified Communications strategy

Lotus Sametime Family

Lotus Sametime Standard 8.0

Lotus Sametime Entry 8.0

Lotus Sametime Advanced 8.0

Lotus Sametime “Unified Telephony”

Lotus Sametime Unyte

Lotus Sametime Extensions

Summary

Agenda

IBM Lotus Sametime Mobile clientsStay in touch across a variety of mobile devices

RIM BlackBerry Microsoft Windows® Mobile

Symbian

IBM Lotus Sametime Unified Communications strategy

Lotus Sametime Family

Lotus Sametime Standard 8.0

Lotus Sametime Entry 8.0

Lotus Sametime Advanced 8.0

Lotus Sametime “Unified Telephony”

Lotus Sametime Unyte

Lotus Sametime Extensions

Summary

Agenda

Introducing Lotus Sametime Entry 8.0

Get started with enterprise IM, cost-effectively:

Enable immediate access to people and information.

Increase the speed and quality of decision-making.

Keep remote works on the same page.

Replace unencrypted Public IM usage with encrypted, authenticated IM.

Contextual awareness and IM through planned integration into e-mail environment.

For companies without entitled Lotus Sametime IM capabilities…

IBM Lotus Sametime Unified Communications strategy

Lotus Sametime Family

Lotus Sametime Standard 8.0

Lotus Sametime Entry 8.0

Lotus Sametime Advanced 8.0

Lotus Sametime “Unified Telephony”

Lotus Sametime Unyte

Lotus Sametime Extensions

Summary

Agenda

Lotus Sametime Advanced Demonstration

IBM Lotus Sametime Unified Communications strategy

Lotus Sametime Family

Lotus Sametime Standard 8.0

Lotus Sametime Entry 8.0

Lotus Sametime Advanced 8.0

Lotus Sametime “Unified Telephony”

Lotus Sametime Unyte

Lotus Sametime Extensions

Summary

Agenda

Sametime Unified Telephony

Out-of-box integration with heterogeneous telephony systems

Provides a platform for building UC2 applications

Improved user productivity

Calling a Colleague

Preferred number/device setting: number you wish to use to make and receive calls

UI is not final

Calling a Colleague

Enter a name or number in the QuickFind

Select a name in the contact list and click the 'Call' icon

Click on the telephone icon next to a contacts' name

Choose 'Invite to Call...' from Tools menu

Right click on a name in the contact list and select 'Call' from the menu

Start a chat session with a contact and click on the 'Call' icon from within the chat window

UI is not final

Call Control

Participant List- speaker notification- connection status- business card- livename (and livename actions)

Participant Call Controls- mute/unmute- adjust speaker and microphone

volume- hold/resume- disconnect- rejoin- call transfer- call forward -- to another person -- to another device/number- call merge (consultation hold)- invite others- call-in number

Moderator Call Controls- mute one or all participants (with

or without lock)- drop participant from call- lock call- end call for everyone- adjust microphone volume for any

given participant

UI is not final

Bringing Another Person into a Call

Using the IM-way: invite someone directly into the call via the UI

2. Drag and drop

1. Invite another...

1. Merge Active Calls

UI is not final

Using the telephone-centric way: “consultation hold” via the UI

2. Drag person from one call UI to the other

Calling an External ContactUI is not final

Incoming Call

Accept quickly with your currently specified preferred number/device.

Or select another preferred number/device from the dropdown.

UI is not final

Routing Calls

Use locations which are already defined instead of having to create/manage new ones.

Create rules unique to you.

UI is not final

Wrap Up: Here’s the Unified Telephony Difference

Lotus® Sametime® Unified Telephony brings an experience that weds the immediacy of instant messaging with telephone capabilities, right on your desktop.

Your contact list is speed dial ... with awareness

Your various telephone devices become one ... and we're throwing your computer into the mix

People reach you more reliably and effectively ... even if you're a moving target.

You can reach colleagues more reliably and effectively ... and never have to look up their number(s).

IBM Lotus Sametime Unified Communications strategy

Lotus Sametime Family

Lotus Sametime Standard 8.0

Lotus Sametime Entry 8.0

Lotus Sametime Advanced 8.0

Lotus Sametime “Unified Telephony”

Lotus Sametime Unyte

Lotus Sametime Extensions

Summary

Agenda

www.ibm.com/software/lotus/products/sametime/unyte/

Lotus Sametime UnyteTM - Web Conferencing Service

…easy to access, easy to use, easy to integrateWeb conferencing service

Lotus Sametime Unyte Web Conferencing Demonstration

IBM Lotus Sametime Unified Communications strategy

Lotus Sametime Family

Lotus Sametime Standard 8.0

Lotus Sametime Entry 8.0

Lotus Sametime Advanced 8.0

Lotus Sametime “Unified Telephony”

Lotus Sametime Unyte

Lotus Sametime Extensions

Summary

Agenda

Extending IBM Lotus Sametime Connect to external services

The Sametime Gateway federates the local Sametime community with external IM communities such as AOL® AIM®, Yahoo!® Messenger, Google Talk™, Jabber™ user communities

Add new functionality to Sametime Use toolkits to create new plugins

Sametime Helper Toolkit Access Lotus Sametime Connect features from other desktop applications,

including MS Office and Outlook

Extending Sametime: Connect to External Services

☑ The Sametime Gateway federates the local Sametime community with external IM communities such as AOL® AIM®, Yahoo!® Messenger, Google Talk™, Jabber™ user communities

Extending Sametime: Add new functionality

Use toolkits to create new plugins and add functions to the client Sametime Connect Toolkit, Sametime Java Toolkit, Sametime Links Toolkit,

Sametime Telephony extensions Build Lotus Sametime Connect plug-ins (like Eclipse) Access Lotus Sametime services from any Java application Add presence and chat features to Web pages via JavaScript and HTML Integrate voice chat, video, and click-to-call services

Lotus Sametime Connect and Lotus Notes 8

UI Extensions: Main Window

Live Names

ToolsMenu

Branding

Action Bar

Status Bar

“Mini Apps”

UI Extensions: Chat Window

Tools MenuAction Bar

Branding Area

Status Bar

Send AreaToolbar

Pop-up Area

Chat Area Tabs

UI Extensions: N-Way Chat Window - dup

Custom Content

TelephonyControls

Participant List

Video Canvas

UI Extensions: Preferences

Add new preference pages using standard Eclipse APIs

Add custom notifications to Notifications preference page

More Extensions

Server has similar level of extensibility as the client Community Server, Database and Directory Access, Online Meeting Toolkit,

Statistics and Monitoring, Sametime Gateway Toolkits Create Java components that add or extend Sametime services Add chat logging, virus scanning, authentication, user management Manage Web conferences via HTTP

Sametime Advanced Access functionality and data using REST APIs

Helper Toolkit: Outlook Presence Integration Toolbar that provides access to presence info based on context.

Highlighted Email message, Appointment or Contact.

Toolbar access to commands: Change status Quickfind, Contact list, Chat, Voice Chat Call, Video Call, Instant Meeting

Helper Toolkit: Outlook Meetings Integration Schedule Sametime meetings from Outlook calendar.

Access to meeting options from within the calendar page. Add meeting password; Create attachments; List attendees; Do not list in Meeting

Center; Record the meeting; Allow all participants to present.

Helper Toolkit: Editors Toolbars Appears in Word, Excel, Powerpoint

Including Word-within-Outlook Three buttons, all always available QuickFind, OpenContacts, Help Capability-based show/hide of InstantShare button.

Helper Toolkit: SmartTag Integration Similar to a Notes or Sametime “live name”

Sametime recognizer for email addresses & buddy-list names. Appears in AutoCorrect menu as “Person (Lotus Sametime Recognizer)” Microsoft recognizers also supported.

IBM Lotus Sametime Unified Communications strategy

Lotus Sametime Family

Lotus Sametime Standard 8.0

Lotus Sametime Entry 8.0

Lotus Sametime Advanced 8.0

Lotus Sametime “Unified Telephony”

Lotus Sametime Unyte

Roadmap

Summary

Agenda

Unified, ubiquitous UC² clientUnified, ubiquitous UC² client

Complete IBM solution that embraces Complete IBM solution that embraces multi-vendor environmentsmulti-vendor environments

Open ecosystem and extension modelOpen ecosystem and extension model

In conclusion: A differentiated UC2 Value Prop…

… That delivers real benefits

LOB/End Users Increase speed and accuracy of communication and execution

Facilitate global and cross-organizational collaboration and information sharing

Enable powerful solutions tailored to specific business process and industry needs

Simplification

IT Supports heterogeneity; avoids rip & replace

One stop shopping via IBM Global Technology Services where desired

Cost savings & simplification

Rapid creation & deployment of value add plug-ins and/or 3rd party solutions

IBM Corporation 2007. All Rights Reserved

The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the informationed in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.

References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results.

All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer.

IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC2, PartnerWorld and Lotusphere are trademarks of International Business Machines Corporation in the United States, other countries, or both. Unyte is a trademark of WebDialogs, Inc., in the United States, other countries, or both.