ibm smarter cities
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1 © 2013 IBM Corporation
IBM Software Subscription and Support
November 2013
Protect IBM Software, IBM Industry Solutions, ECM, EMM, Smarter Cities and Smarter Commerce investment
2 © 2013 IBM Corporation
2
Industry Solution Strategies Industry Solution Strategies
Key Offerings:Smarter Cities (IBM i2 | Cúram)Smarter Commerce• EMM (Unica | DemandTec | TeaLeaf)• B2B Commerce (Sterling Commerce | Emptoris)• B2C Commerce (WebSphere Commerce)Smarter Content (Case Foundation, Content
Analytics, Collector, Manager, DataCap, FileNet, Image Manager, Image Services)
Key Offerings:Smarter Cities (IBM i2 | Cúram)Smarter Commerce• EMM (Unica | DemandTec | TeaLeaf)• B2B Commerce (Sterling Commerce | Emptoris)• B2C Commerce (WebSphere Commerce)Smarter Content (Case Foundation, Content
Analytics, Collector, Manager, DataCap, FileNet, Image Manager, Image Services)
Client Success Community Client Success Community
Industry Solutions Industry Solutions
Industry Solutions – Talking PointsIndustry Solutions – Talking Points
3 © 2013 IBM Corporation
3
New Markets…. New Solutions
Source: 1H11 IBM Market Insights
Smarter CommerceSmarter Commerce is a smarter way for companies to buy, sell, and market their products, by integrating operations and enhancing interactions through community, collaboration, process, and analytics - all within an industry context.
Smarter Cities, Financial OperationsSmarter cities today are using technology to enable new models for leadership that can help drive sustainable economic growth. Anticipating problems to resolve them proactively
Industry Solutions – New markets and New SolutionsIndustry Solutions – New markets and New Solutions
Smarter Content Enterprise Content Management helps organizations manage unstructured information and automate the business processes that consume this information.
4 © 2013 IBM Corporation
Govern Chief Sourcing Procurement Officer
Chief Information Officer
Chief Marketing Officer (CMO)
Mayor Chief of Police
Head of Social Programs
Target Clients
Chief Legal Officer
Target Industry Segments
Banking
RetailIntegrated Care
Energy & Water
Transportation
Public Safety
Urban Planning
Entering New Markets and Reaching New Buyers
Smarter Cities Smarter Content Smarter Commerce
New!Smarter Care
New!Financial Crimes
Communications
5 © 2013 IBM Corporation
Planning andmanagement
Human servicesInfrastructure
Energy and water
Environment
TransportationEducation
Healthcare
Social programs
Public safety
Government and agency administration
Smarter buildings and urban planning
Industry Solutions—Smarter CitiesIBM i2 | Cúram
6 © 2013 IBM Corporation
Product updates and new offeringsAnalyst’s Notebook, Premium, SDK 8.9.3Intelligence Analysis platform 3.0.3Fraud Intelligence Analysis 1.0.5 (new solution offering)Intelligent Law Enforcement 1.0(new solution offering)
Key productsIBM i2 Analyst NotebookIBM i2 iBase | iBridgeIBM COPLINK
Industry Solutions—Smarter Cities: i2Enriching the IBM intelligence analysis portfolio for Smarter Cities
BenefitsLaw enforcement is often at the top of city expendituresA study conducted by the police department of a major US city showed that its use of IBM i2 COPLINK was equivalent to adding 109 sworn officers
IBM i2 provides solutions in public safety with enhanced crime prevention and investigation applications, leveraging more powerful analytics from a broader data set.
7 © 2013 IBM Corporation
Industry Solutions—Smarter Cities: i2—What’s next?Industry Solutions—Smarter Cities: i2—What’s next?
PRE-ACQUISITION:
Entry-level products High volume/lower value Product-level value
proposition Point sale Desktop/workstation
focused
2012:
IBM i2 solutions Low volume/high value Solution-level value
proposition Sector-focused GTM
activities Enterprise solution
2013:
Smarter Cities Aspirational message for city leaders,
officials and C-level execs Transformational projects IBM integrations
Existing Products:Analyst’s NotebookAnalyst’s Notebook PremiumIntelligence Analysis PlatformCOPLINKiBase and IntelliShareAnalyst’s WorkstationText ChartiBridgeiXaiXv
Commercial and governmentIBM i2 Fraud Intelligence AnalysisReleased May 2012
Law enforcement and public safetyIBM i2 Intelligent Law EnforcementReleased May 2012
Defense and national securityIntelligence analysis platform for defense
and national securityRoadmapped for 2013
Signature solutions/Smarter Commerce
Smarter Cities/Public safety
Government affairs
8 © 2013 IBM Corporation
Smarter Cities drive sustainable economic growth and deliver citizen centered services by…
…to increase the value to the citizens they serve in a rapidly
changing economic world
Leveraging information to make better decisions
Anticipating problems to resolve them
proactively
Coordinating resources and processes to operate effectively
Infrastructure
Human
Planning and Management
Industry Solutions: What Makes a Smarter City?Industry Solutions: What Makes a Smarter City?
9 © 2013 IBM Corporation
IBM i2 is a leading provider of intelligence analysis, law enforcement and fraud investigation solutions. i2 offerings deliver flexible capabilities that help combat crime, terrorism and fraudulent activity.
Social and Health
Transportation
Energy and Water
Government and Agency Administration
Education
Public Safety
Urban Planning
Environmental
Industry Solutions: Smarter Cities - i2 Industry Solutions: Smarter Cities - i2
10 © 2013 IBM Corporation
• Law Enforcement: Tools to collect, integrate, analyze, and quickly distribute information to field officers
• Defense/National Security: Intelligence analysis to quickly identify and assess threat levels
• Fraud Intelligence: Tools for organizations to track, analyze, and detect fraudulent activity
Industry Solutions: Smarter Cities - i2 Industry Solutions: Smarter Cities - i2
Intelligence Analysis Platform
Intelligence Analysis Platform
Rich Desktop Client
Rich Desktop Client
Data sources
Web ClientWeb Client
Data Connectors
Law Enforcement and Public
Safety
Law Enforcement and Public
Safety
Commercial Fraud
Commercial Fraud
National Security and
Defence
National Security and
Defence
Intelligence Analysis Portfolio
11 © 2013 IBM Corporation
High-Level Point Product Differentiation
Industry Solutions: Smarter Cities - i2 Industry Solutions: Smarter Cities - i2
IBM i2 Analyst’s Notebook
Single User
Desktop
Chart Based Storage
Target User - Analyst
IBM i2 Analyst’s Notebook
Single User
Desktop
Chart Based Storage
Target User - Analyst
IBM i2 Analyst’s Notebook Premium
Single User
Desktop
Local Repository Storage
Target User - Analyst
Upgrade path to Rich Client to IAP
IBM i2 Analyst’s Notebook Premium
Single User
Desktop
Local Repository Storage
Target User - Analyst
Upgrade path to Rich Client to IAP
IBM i2 Intelligence Analysis Platform
Multiple User
Enterprise
Group Repository Storage
Target User – Multi Discipline
Thin Client (Optional Rich Client)
Route to IBM i2 Solutions
IBM i2 Intelligence Analysis Platform
Multiple User
Enterprise
Group Repository Storage
Target User – Multi Discipline
Thin Client (Optional Rich Client)
Route to IBM i2 Solutions
12 © 2013 IBM Corporation
GovernmentLaw EnforcementDefense Private Sector National Security
Counter Terrorism
Counter Intelligence
Intelligence Analysis
Border Security
Cyber Risk
Counter Intelligence
Intelligence Analysis
Target Analysis and Defense
Peacekeeping
Force Protection
Pattern of Life Analysis
Human Terrain Mapping
Tactical Lead Generation
Counter Terrorism
Investigations
Organized Crime
Neighborhood/ Community
Policing
Public Order/Major
Event Management
Volume Crime
Security Investigations
Industry Oversight
& Compliance
Cybercrime
Risk Management
Anti-Money Laundering
Fraud
Industry Oversight
& Compliance
Cybercrime
Securities Investigations
Anti-Money Laundering
Fraud
Industry Solutions: Smarter Cities - i2 Industry Solutions: Smarter Cities - i2
13 © 2013 IBM Corporation
Industry Solutions: Smarter Cities - i2 Industry Solutions: Smarter Cities - i2
China’s Top Renewing ProductsChina’s Top Renewing Products
i2 Analyst Notebook Premium (ANP): data storage, analysis tools, visualization and dissemination capabilities for analysts and investigators (Latest Version: 8.9.3 - Nov12)
i2 Analyst Notebook (ANB): quickly collate, analyze and visualize data from disparate sources (Latest Version: 8.9.3 - Nov12)
i2 iBase / iBridge: connects IBM i2 Analyst’s Notebook® users directly to enterprise databases (Latest Version: 8.9.1 - May12)
Most Recent VersionsMost Recent Versions
Popular Trade-upsPopular Trade-ups
i2 Analyst's Notebook v8.9.3 Prod ID: 5725-G07 GA Date: 30-Nov-2012
i2 Analyst's Notebook Premium v8.9.3 Prod ID: 5725-G21 GA Date: 30-Nov-2012
i2 Analyst's Notebook SDK v8.9.3 Prod ID: 5725-G08 GA Date: 30-Nov-2012
i2 Analyst's Workstation v8.x.x Prod ID: 5725-G14 GA Date: 01-May-2012
From: i2 Analyst Notebook
To: Analyst Notebook Premium
End of Service InformationEnd of Service Information
Product/Version EOS DateAnalyst Notebook v7.x 31-Dec-2012Analyst Notebook v6.x 30-Sep-2011ANB SDK v 7.x 31-May-2013 iBase IntelliShare v1.x 31-May-2013
14 © 2013 IBM Corporation
Cúram extends IBM’s leadership in Smarter Cities by making social programs more accessible and delivering improved outcomes.
IBM / Cúram will:• Provide timely access to the right social programs
•Deliver integrated benefits and services
•Drive improved outcomes and reduced costs
IBM / Cúram will:• Provide timely access to the right social programs
•Deliver integrated benefits and services
•Drive improved outcomes and reduced costs
Social and Health
Transportation
Energy and Water
Government and Agency
Administration
Education
Public Safety
Urban Planning
Environmental
Industry Solutions: Smarter Cities - CúramIndustry Solutions: Smarter Cities - Cúram
Top Products & Solutions:•Cúram Outcome Management•Cúram Business Intelligence and Analytics•Social Program Management Platform ( v6.0.5 - May’13) •Smarter Care (New Solution – 2013)
15 © 2013 IBM Corporation
Industry Solutions – Smarter Cities Financial OperationsIndustry Solutions – Smarter Cities Financial Operations
Smarter Cities – Financial Operations
Infrastructure
Human
Planning and Management
16 © 2013 IBM Corporation
Industry Solutions Client Success Essentials Community
Accessthe vast IBM Support knowledge base
Interact with experts in social collaboration
Consult creating a customized experience
http://ibmurl.hursley.ibm.com/3ND9
Industry Solutions Client Success Essentials community
Industry Solutions – Client Success Community Industry Solutions – Client Success Community
17 © 2013 IBM Corporation
Client Success Essentials: Proactively empowering clients with the knowledge to succeed
Interactwith experts in social collaboration
Interactwith experts in social collaboration
Connect with Experts• Technical Exchanges• Open Microphones
Newsletters • Regular push of information
to registered clients who subscribe
Social Media• Twitter• Blogs
Client Councils• Regional User Groups• Voice of the Customer• Customer Advisory
Connect with Experts• Technical Exchanges• Open Microphones
Newsletters • Regular push of information
to registered clients who subscribe
Social Media• Twitter• Blogs
Client Councils• Regional User Groups• Voice of the Customer• Customer Advisory
IBM Education Assistant
Web-based Product Training
IBM SaaS Client Success Portal
IBM Online Support Portals: Web based assets designed for ease and accessibility
• All IBM On-Premise SWG Products
• Electronic Support• Product
Documentation• Product Education• Knowledge-based
Search
IBM Education Assistant
Web-based Product Training
IBM SaaS Client Success Portal
IBM Online Support Portals: Web based assets designed for ease and accessibility
• All IBM On-Premise SWG Products
• Electronic Support• Product
Documentation• Product Education• Knowledge-based
Search
Accessthe vast IBM Support knowledge base
Accessthe vast IBM Support knowledge base
Consultcreating a customized experience
Consultcreating a customized experience
Consult with Experts• Office Hours• Connect with the Experts
LIVE
Event Readiness:
• Holiday Readiness• End of Support out-reach• Custom Proactive
Program
Lab Services Architectural Reviews*
Health Checks*
Client Lifecycle Manager*
Client Success Manager*
Consult with Experts• Office Hours• Connect with the Experts
LIVE
Event Readiness:
• Holiday Readiness• End of Support out-reach• Custom Proactive
Program
Lab Services Architectural Reviews*
Health Checks*
Client Lifecycle Manager*
Client Success Manager*
* Fee based offerings that select customers may be entitled to as part of IBM S&S.
Industry Solutions – Client Success Industry Solutions – Client Success
18 © 2013 IBM Corporation
Industry Solutions Client Success Working Hard to Help YOU!
Year over Year Reduction in time to Resolution for TWO consecutive years!
• Reduced time to close PMRs by 10%
• Reduced the time to close S1s by 16%
• Reduced the time to providing solutions on S1s by 27%
Industry Solutions – Support Improvements Industry Solutions – Support Improvements
19 © 2013 IBM Corporation
‘The largest ECM vendor in terms of market share and total content revenue, IBM has an increasing focus on high-value solutions.’
‘The largest ECM vendor in terms of market share and total content revenue, IBM has an increasing focus on high-value solutions.’
Sources: Gartner, Market Share Analysis: Enterprise Content Management Software, Worldwide, 2011 G00233424. Forrester, The Forrester Wave™: Dynamic Case Management, 2011Sources: Gartner, Market Share Analysis: Enterprise Content Management Software, Worldwide, 2011 G00233424. Forrester, The Forrester Wave™: Dynamic Case Management, 2011
‘IBM will drive leadership in analytics in the dynamic case management market.’
‘IBM will drive leadership in analytics in the dynamic case management market.’
IBM: LeaderMagic Quadrant: Integrated Marketing Management, November 2012
IBM: LeaderMagic Quadrant: Multi-channel Campaign Management, May 2012
IBM: LeaderMagic Quadrant: Marketing Resource Management, January 2012
IBM: LeaderThe Forrester Wave™: Web Analytics, Q4 ‘11
IBM: LeaderThe Forrester Wave™: Cross-Channel Campaign Management, Q1 ‘12
Industry Solutions – Analyst Community FeedbackIndustry Solutions – Analyst Community Feedback
20 © 2013 IBM Corporation
20
B2B & Commerce
Enterprise Content
Management
Enterprise Marketing
Management
Smarter Cities
Intelligent solutions for
more instrumented,
interconnected, and intelligent civil systems
B2B integration, selling, and fulfillment
solutions that support all
aspects of the commerce lifecycle
Marketing process
automation & targeted demand
generation solutions
Content management solutions that support and
build efficiencies within the
information lifecycle
WW S&S Sales ResourcesWW S&S Sales ResourcesDivision Leader- Division Leader- Ann Marie Nimmer Ann Marie Nimmer - - amnimmer@us.ibm.comamnimmer@us.ibm.com
Acquisition Leader- Acquisition Leader- Karen DavKaren Daveyey - - karen_davey@us.ibm.com karen_davey@us.ibm.com
Deb Ayaladeborah_ayala@us.ibm.com
Deb Ayaladeborah_ayala@us.ibm.com
Jeff Lynnlynnje@us.ibm.com
Jeff Lynnlynnje@us.ibm.com
AIM ILOG Opti & SCM and WebSphere Commerce & WTX moved into this pillar from WebSphere
AIM ILOG Opti & SCM and WebSphere Commerce & WTX moved into this pillar from WebSphere
Filenet from IM moved into this pillar
Filenet from IM moved into this pillar
Jeff Lynnlynnje@us.ibm.com
Jeff Lynnlynnje@us.ibm.com
* SaaS* SaaS
* SaaS* SaaS
Todd Bifolchitbifolchi @us.ibm.com
Todd Bifolchitbifolchi @us.ibm.com
Industry Solutions – Worldwide ResourcesIndustry Solutions – Worldwide Resources
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