iata cabin operations safety best practices guide ed 4 ... · criminals under escort ... abnormal...

Introduction

4th Edition 2018 1

Introduction .................................................................................................................................... 13 

1.1  Foreword ............................................................................................................................................... 13 

1.2  Summary of changes ............................................................................................................................ 13 

1.3  Definitions ............................................................................................................................................. 14 

1.4  Abbreviations ........................................................................................................................................ 16 

1.5  Cabin Operations Safety Best Practices Guide .................................................................................... 21 

IATA Cabin Safety .......................................................................................................................... 22 

2.1  IATA Cabin Safety Initiatives ................................................................................................................ 22 

  Cabin Safety Extranet Site ................................................................................................................. 22 

  Cabin Operations Safety Conference ................................................................................................ 22 

  Cabin Safety Guidelines .................................................................................................................... 23 

  Health and Safety Guidelines ............................................................................................................ 23 

  Cabin Safety Data and Analysis ........................................................................................................ 23 

  IATA Cabin Operations Safety Technical Group (COSTG) ............................................................... 24 

  IATA Operational Safety Audit (IOSA) ............................................................................................... 25 

Safety Management ....................................................................................................................... 26 

3.1  Safety Management System (SMS) in Cabin Operations .................................................................... 26 

3.2  Safety Risk Management ...................................................................................................................... 27 

  Risk Assessments in Cabin Operations ............................................................................................ 27 

  Safety Performance Indicators (SPIs) ............................................................................................... 28 

3.3  SMS Training ........................................................................................................................................ 30 

3.4  Safety Reporting ................................................................................................................................... 31 

  Characteristics of Effective Reports................................................................................................... 31 

  Process Flow ..................................................................................................................................... 35 

  Submission of Reports ....................................................................................................................... 35 

  Evaluation and Classification of a Report .......................................................................................... 36 

  Closure of Reports ............................................................................................................................. 40 

  The Value of Effective Cabin Safety Reports .................................................................................... 40 

3.5  Documentation ...................................................................................................................................... 41 

  Document Control .............................................................................................................................. 41 

  IOSA Table 5.1 – Operations Manual Content Specifications ........................................................... 42 

Fatigue Risk Management ............................................................................................................. 43 

4.1  Definition of Fatigue .............................................................................................................................. 43 

  Transient Fatigue ............................................................................................................................... 43 

  Cumulative Fatigue ............................................................................................................................ 43 

4.2  Fatigue Risk Management System (FRMS) ......................................................................................... 43 

  Stakeholders ...................................................................................................................................... 44 

  Components of a FRMS .................................................................................................................... 44 

Cabin Operations Safety Best Practices Guide

2 4th Edition 2018

  Fatigue Management Guide for Airline Operators ............................................................................. 45 

  FRMS Policy and Documentation ...................................................................................................... 45 

  Fatigue Safety Action Group .............................................................................................................. 45 

  Fatigue Risk Management Processes ............................................................................................... 45 

  FRMS Promotion Processes .............................................................................................................. 47 

  FRMS Training for Operators ............................................................................................................. 47 

4.3  Cabin Crew Fatigue ............................................................................................................................... 48 

  Sleep .................................................................................................................................................. 48 

  Contributory Factors ........................................................................................................................... 48 

  Symptoms and Effects of Fatigue ...................................................................................................... 49 

  Fatigue Preventive Strategies ............................................................................................................ 49 

  Personal Mitigation Strategies ........................................................................................................... 50 

  IMSAFE .............................................................................................................................................. 50 

  Flight Time, Flight Duty Periods and Rest Periods ............................................................................ 50 

Cabin Crew ...................................................................................................................................... 52 

5.1  Number and Composition of Cabin Crew .............................................................................................. 52 

  Cabin Crew Safety Responsibilities ................................................................................................... 52 

  Senior Cabin Crewmember ................................................................................................................ 52 

  Other Cabin Crew ............................................................................................................................... 53 

5.2  Cabin Crew Qualifications ..................................................................................................................... 53 

5.3  Cabin Crew Uniforms ............................................................................................................................ 54 

5.4  Cabin Crew Medical Standards ............................................................................................................. 55 

  Aeromedical Assessment ................................................................................................................... 55 

  Alcohol, Drugs and Medication .......................................................................................................... 55 

5.5  Media and Social Media Policy ............................................................................................................. 55 

5.6  Human Factors ...................................................................................................................................... 56 

  Human Factors Training ..................................................................................................................... 56 

5.7  Crew Resource Management (CRM) .................................................................................................... 57 

  CRM Training ..................................................................................................................................... 57 

5.8  Threat and Error Management (TEM) ................................................................................................... 58 

  Threat and Error Management Framework ........................................................................................ 59 

5.9  Cabin Crew Training .............................................................................................................................. 62 

  Training Records ................................................................................................................................ 63 

  Competency-based Training .............................................................................................................. 63 

Communication .............................................................................................................................. 64 

6.1  Authority Definitions .............................................................................................................................. 64 

6.2  Chain of Command ............................................................................................................................... 64 

6.3  Common Language ............................................................................................................................... 65 

Introduction

4th Edition 2018 3

6.4  Signals and Commands ........................................................................................................................ 65 

6.5  Read-Back Instructions ......................................................................................................................... 66 

6.6  Cooperation and Coordination .............................................................................................................. 66 

Operator Policies ........................................................................................................................... 67 

7.1  In-flight Entertainment (IFE) Systems ................................................................................................... 67 

7.2  Personal Transportation Devices .......................................................................................................... 67 

  Operators’ Experience and Risk Assessment of PTDs ..................................................................... 68 

  Recommendations regarding PTDs................................................................................................... 68 

7.3  Portable Electronic Devices (PEDs) ..................................................................................................... 69 

  Transmitting and Non-transmitting Electronic Devices ...................................................................... 69 

  Aircraft Fitted With On-Board Connectivity ........................................................................................ 69 

  Use of Portable Electronic Devices on Board .................................................................................... 70 

  Risk Assessment & Management - PEDs ......................................................................................... 71 

  Permitted, Restricted and Prohibited Portable Electronic Devices .................................................... 72 

  Medical Portable Electronic Devices ................................................................................................. 73 

  Monitoring PED Use in the Cabin ...................................................................................................... 73 

  Passenger Awareness of PED Policy ................................................................................................ 74 

  Low-Visibility Operations ................................................................................................................... 74 

  Suspected Electromagnetic Interference Report ........................................................................... 74 

  Publication of PED policy ............................................................................................................... 75 

  Cabin Crew Training ...................................................................................................................... 75 

7.4  Non-certified Comfort Devices .............................................................................................................. 76 

  Risk Assessment – Non-certified Comfort Devices ........................................................................... 77 

  Decision Tool – Comfort Devices ...................................................................................................... 77 

7.5  Onboard Smoking Policy ...................................................................................................................... 78 

  Electronic Cigarettes .......................................................................................................................... 79 

7.6  Carry-On Baggage ................................................................................................................................ 80 

  Contents of Carry-on Baggage .......................................................................................................... 80 

  Risk Assessment – Carry-on Baggage .............................................................................................. 81 

  Carry-on Baggage Allowance ............................................................................................................ 82 

  Identification of Carry-on Baggage .................................................................................................... 83 

  Excess Carry-on Baggage ................................................................................................................. 83 

  Passenger Awareness of Carry-on Baggage .................................................................................... 83 

  Responsibilities .................................................................................................................................. 84 

  Oversized, Fragile and Special Articles ............................................................................................. 85 

7.7  Smart luggage ....................................................................................................................................... 85 

  Smart Luggage with Integrated Lithium Batteries .............................................................................. 86 

  Smart Luggage with Integrated Active Devices ................................................................................. 86 

Cabin Operations Safety Best Practices Guide

4 4th Edition 2018

  Quick Reference ................................................................................................................................. 87 

  Recommendations for Operators ....................................................................................................... 88 

  Smart luggage firefighting procedures ............................................................................................... 88 

  Safety Risk Assessment – Smart Luggage ........................................................................................ 89 

7.8  Carriage of Lithium Batteries ................................................................................................................. 89 

  Damaged or Faulty Lithium Batteries ................................................................................................. 91 

  Carriage without Prior Approval of the Operator ................................................................................ 91 

  Carriage with Prior Approval of the Operator ..................................................................................... 91 

  Risk Assessment - Lithium Batteries .................................................................................................. 92 

  Passenger Awareness of Lithium Batteries ....................................................................................... 93 

7.9  Pets in the Passenger Cabin ................................................................................................................. 94 

7.10  Expectant Mothers ................................................................................................................................ 94 

7.11  Passengers of Size ............................................................................................................................... 95 

7.12  Non-discrimination ................................................................................................................................. 95 

Carriage of Special Category Passengers ................................................................................... 96 

8.1  Deportees, Prisoners, Persons in Custody and under Administrative Control ..................................... 96 

  Determination of requirement for an Escort ....................................................................................... 97 

  Procedures for Carriage Without an Escort ....................................................................................... 97 

  Procedures for Carriage With an Escort ............................................................................................ 97 

  General guidance for the transport of persons in lawful custody, persons under arrest, or convicted criminals under escort ..................................................................................................................................... 98 

8.2  Unaccompanied Minors......................................................................................................................... 99 

  Risk Assessment – Unaccompanied Minors ...................................................................................... 99 

  Tracking of Unaccompanied Minors ................................................................................................... 99 

  Care of Unaccompanied Minors On Board ...................................................................................... 100 

8.3  Passengers with Children.................................................................................................................... 100 

8.4  Passengers with Infants ...................................................................................................................... 101 

  Infants Reaching Two Years of Age within the Validity of Ticket ..................................................... 101 

  Bassinets and Infant Floatation Equipment ..................................................................................... 101 

8.5  Child and Infant Restraints .................................................................................................................. 101 

  Infant Restraint ................................................................................................................................. 102 

  Child Restraint .................................................................................................................................. 102 

  Policies and Procedures................................................................................................................... 102 

  Permitted Locations in the Cabin ..................................................................................................... 102 

  Awareness of Policy ......................................................................................................................... 103 

8.6  Passengers with Reduced Mobility ..................................................................................................... 104 

  Categories and Codes ...................................................................................................................... 104 

  Boarding and Disembarking ............................................................................................................. 105 

  Maximum Number and Requirement for Assistants ........................................................................ 105 

Introduction

4th Edition 2018 5

  Evacuation Procedure ..................................................................................................................... 106 

  Seating ............................................................................................................................................. 106 

  Accessible Lavatories ...................................................................................................................... 106 

8.7  Individual Safety Briefings .................................................................................................................. 106 

8.8  Incapacitated Passengers .................................................................................................................. 107 

  Medical Clearance ........................................................................................................................... 107 

  Refusal or Removal of Incapacitated Passengers ........................................................................... 107 

  Disembarkation of Incapacitated Passengers ................................................................................. 107 

  Transit of Incapacitated Passengers ............................................................................................... 107 

  Group Travel .................................................................................................................................... 108 

  Medical Information Form ................................................................................................................ 108 

  Frequent Traveler’s Medical Card ................................................................................................... 108 

8.9  Medical Equipment ............................................................................................................................. 108 

  Wheelchairs ..................................................................................................................................... 108 

  Oxygen ............................................................................................................................................. 109 

  Stretchers ......................................................................................................................................... 109 

  Loading of Special Equipment ......................................................................................................... 109 

  Mobility Aids ..................................................................................................................................... 109 

8.10  Service Animals .................................................................................................................................. 110 

  Emotional Support or Psychiatric Service Animals ...................................................................... 110 

Safety Equipment and Systems ................................................................................................. 111 

9.1  Preflight Checks .................................................................................................................................. 111 

9.2  Usage of Equipment ........................................................................................................................... 111 

9.3  Axes .................................................................................................................................................... 112 

9.4  Bassinets ............................................................................................................................................ 112 

9.5  Cabin Crew Stations ........................................................................................................................... 112 

9.6  Cabin Crew High-visibility Outerwear ................................................................................................. 113 

9.7  Doors and Exits................................................................................................................................... 114 

9.8  Emergency Lighting ............................................................................................................................ 115 

9.9  Emergency Locator Transmitters ........................................................................................................ 115 

9.10  Hand-held Fire Extinguishers ............................................................................................................. 116 

9.11  Automatic Fire Extinguishers .............................................................................................................. 116 

9.12  Non-mandatory Firefighting Equipment .............................................................................................. 117 

9.13  Fixed Oxygen Systems ....................................................................................................................... 117 

9.14  Flashlights ........................................................................................................................................... 117 

9.15  Life Vests/Jackets and Floatation Devices ......................................................................................... 118 

9.16  Megaphones ....................................................................................................................................... 118 

9.17  Passenger Address System ............................................................................................................... 118 

Cabin Operations Safety Best Practices Guide

6 4th Edition 2018

9.18  Passenger Safety Information Cards .................................................................................................. 119 

  Design and Location ..................................................................................................................... 119 

9.19  Passenger Seats ................................................................................................................................. 120 

9.20  Seatbelts ............................................................................................................................................. 120 

  “Y Fixing” Seatbelts ...................................................................................................................... 120 

  Airbag Seatbelts ........................................................................................................................... 120 

  Three-point Seatbelts ................................................................................................................... 121 

  Extension Seatbelts ...................................................................................................................... 121 

  Cabin Crew Seat Harness ............................................................................................................ 121 

9.21  Portable Oxygen Bottles...................................................................................................................... 121 

9.22  Protective Breathing Equipment .......................................................................................................... 122 

9.23  Restraining Devices for Unruly Passengers ....................................................................................... 122 

9.24  Safety Demonstration Kits ................................................................................................................... 122 

9.25  Slides, Slide/Rafts and Life Rafts ........................................................................................................ 123 

9.26  Emergency/Survival Equipment .......................................................................................................... 123 

9.27  Smoke Detectors ................................................................................................................................. 124 

Aircraft Door Safety .................................................................................................................... 125 

10.1  Risk Assessment – Door Procedures ................................................................................................. 125 

10.2  Operation of Aircraft Doors ................................................................................................................. 126 

  Door Operation Policy .................................................................................................................. 126 

  Cabin Crew Door Operating Responsibilities ............................................................................... 127 

  Departure - Door closing .............................................................................................................. 127 

  Preparing Doors for Departure ..................................................................................................... 127 

  Preparing Doors for Arrival ........................................................................................................... 128 

  Arrival – Door Opening ................................................................................................................. 128 

  Signals .......................................................................................................................................... 129 

10.3  Removal of Ground Equipment from Aircraft Cabin Doors ................................................................. 129 

10.4  Inadvertent Slide Deployment ............................................................................................................ 130 

  Communication and coordination ................................................................................................. 130 

  Stop Drop Review ........................................................................................................................ 132 

  Cross Check Procedures ............................................................................................................. 133 

  Reopening Of Cabin Doors .......................................................................................................... 133 

  Door operation with a door checker ............................................................................................. 133 

  Threat and Error Management in Slide Deployment .................................................................... 134 

  Establishment of memory aids ..................................................................................................... 134 

  Door Armed Warning Systems ..................................................................................................... 134 

Preflight ....................................................................................................................................... 136 

11.1  Crew Briefings ..................................................................................................................................... 136 

Introduction

4th Edition 2018 7

  Journey Briefing between Flight Crew and Cabin Crew .............................................................. 136 

  Safety Briefing of Cabin Crew ...................................................................................................... 137 

  Service Briefing of Cabin Crew .................................................................................................... 137 

11.2  Aircraft Protection and Access Control of Restricted Areas ............................................................... 137 

  Cabin Inspectors .......................................................................................................................... 138 

11.3  Security Search/Checks ..................................................................................................................... 138 

  Baggage Identification Check ...................................................................................................... 139 

11.4  Safety Equipment Check .................................................................................................................... 139 

11.5  Galley Checks ..................................................................................................................................... 139 

  Reporting Defective Galley Equipment ........................................................................................ 139 

11.6  Communication with Ground Staff ...................................................................................................... 139 

11.7  Passenger Information List (PIL) ........................................................................................................ 140 

11.8  Cabin Crew Positions for Boarding ..................................................................................................... 140 

11.9  Passenger Seating ............................................................................................................................. 140 

  Risk Assessment - Use of Crew Seats by Passengers ............................................................... 141 

11.10  Passenger Count ................................................................................................................................ 141 

  Discrepancies .............................................................................................................................. 141 

11.11  Fueling with Passengers Embarking, On Board or Disembarking ..................................................... 142 

11.12  Ordinance Signs ................................................................................................................................. 143 

  No Smoking Sign ......................................................................................................................... 143 

  Fasten Seatbelt Sign ................................................................................................................... 143 

  Portable Electronic Device Sign .................................................................................................. 143 

11.13  Passenger Safety Briefing .................................................................................................................. 143 

  Safety Announcements ................................................................................................................ 144 

  Briefing of Passengers Seated Adjacent to Self-help Exits ......................................................... 145 

11.14  Cabin Service on the Ground in the Event of a Delay ........................................................................ 146 

11.15  Deicing and Anti-icing ......................................................................................................................... 146 

Departure .................................................................................................................................... 147 

12.1  Preparation for Aircraft Movement ...................................................................................................... 147 

12.2  Preparation of Doors for Departure .................................................................................................... 147 

12.3  Cabin Secure Check ........................................................................................................................... 147 

12.4  Cabin Crew Seated for Departure ...................................................................................................... 148 

12.5  Takeoff Signal ..................................................................................................................................... 148 

12.6  Silent Review ...................................................................................................................................... 148 

12.7  Sterile Flight Deck ............................................................................................................................... 150 

12.8  Entering and Leaving the Flight Deck ................................................................................................. 150 

In Flight ....................................................................................................................................... 152 

13.1  Cabin Services .................................................................................................................................... 152 

Cabin Operations Safety Best Practices Guide

8 4th Edition 2018

  Service of Hot Beverages ............................................................................................................. 152 

13.2  Monitoring the Cabin ........................................................................................................................... 153 

13.3  Galley Safety ....................................................................................................................................... 154 

  Use of Galley Equipment .............................................................................................................. 154 

  Liquid Spillage from Galley Rubbish Bins and Drains .................................................................. 154 

  Use of Dry Ice ............................................................................................................................... 155 

  Circuit Breakers ............................................................................................................................ 156 

13.4  Service to Flight Crew ......................................................................................................................... 156 

13.5  Service of Alcohol ................................................................................................................................ 157 

  Cabin Crew Response to Signs of Intoxication ............................................................................ 158 

13.6  Turbulence .......................................................................................................................................... 158 

  Risk Assessment – Turbulence .................................................................................................... 159 

  Levels of Turbulence .................................................................................................................... 159 

  Causes of turbulence ................................................................................................................... 160 

  Proactive Fasten Seat Belt Policy ................................................................................................ 160 

  Communication ............................................................................................................................ 161 

  Anticipated turbulence .................................................................................................................. 161 

  Unanticipated turbulence.............................................................................................................. 161 

  Cabin Crew Response ................................................................................................................. 161 

  Turbulence reporting .................................................................................................................... 162 

13.7  Dangerous Goods ............................................................................................................................... 164 

Descent and Landing ................................................................................................................. 165 

14.1  Descent ............................................................................................................................................... 165 

14.2  Passenger Briefing Prior to Landing ................................................................................................... 165 

14.3  Return of Coats, Jackets and Other Clothing ..................................................................................... 165 

14.4  Pre-landing Cabin Secure Checks ...................................................................................................... 165 

14.5  Descent and Landing Signals ............................................................................................................. 165 

14.6  Cabin Crew Seated for Landing and Arrival ........................................................................................ 165 

Arrival .......................................................................................................................................... 167 

15.1  Preparation of Doors for Arrival ........................................................................................................... 167 

15.2  Door Opening ...................................................................................................................................... 167 

15.3  Passenger Disembarkation ................................................................................................................. 167 

15.4  Post disembarkation ............................................................................................................................ 167 

Abnormal and Emergency Procedures .................................................................................... 168 

16.1  Management of Emergencies ............................................................................................................. 168 

  Levels of Stress ............................................................................................................................ 168 

  Landing Categories ...................................................................................................................... 168 

  Unplanned and Planned Emergencies ......................................................................................... 168 

Introduction

4th Edition 2018 9

  Urgent Communication ................................................................................................................ 168 

  Managing Filming During Emergencies ....................................................................................... 168 

16.2  Crewmember Incapacitation ............................................................................................................... 169 

  Flight Crew Incapacitation ........................................................................................................... 169 

  Suggested Cabin Crew Incapacitation Drill ................................................................................. 170 

16.3  Cabin Pressurization ........................................................................................................................... 170 

  Non-pressurization ....................................................................................................................... 170 

  Depressurization .......................................................................................................................... 170 

  Hypoxia ........................................................................................................................................ 171 

  Guidance for Depressurization Procedures ................................................................................. 172 

  Suggested Cabin Crew Depressurization Drill ............................................................................ 173 

16.4  Rapid Deplaning ................................................................................................................................. 173 

  Suggested Cabin Crew Rapid Deplaning Drill ............................................................................. 174 

16.5  Emergency Evacuations ..................................................................................................................... 174 

  Initiating Evacuation ..................................................................................................................... 175 

  Unplanned Emergency Evacuation ............................................................................................. 175 

  Planned Emergency Evacuation .................................................................................................. 175 

  The Brace Position....................................................................................................................... 178 

  Suggested Cabin Crew Drill – Emergency Evacuation ............................................................... 181 

  Carry-on Baggage during an Evacuation .................................................................................... 181 

  The Effect of Smoke and Fire during Evacuation ........................................................................ 182 

  Slide Evacuation with Infants and Young Children ...................................................................... 182 

  Passenger Commands during an Emergency ............................................................................. 183 

  Aircraft Rescue and Firefighting Signals ..................................................................................... 185 

  Evacuation of Cabin Crew ........................................................................................................... 186 

  Post-evacuation ........................................................................................................................... 186 

  Ditching ........................................................................................................................................ 187 

16.6  Fire ...................................................................................................................................................... 188 

  Prevention and Early Detection ................................................................................................... 188 

  Smoke and Burning Odors .......................................................................................................... 189 

  Hidden Fires ................................................................................................................................. 190 

  Fighting a Fire .............................................................................................................................. 191 

  Lithium Battery Fires .................................................................................................................... 192 

16.7  Cabin Fume Events ............................................................................................................................ 194 

16.8  Escaped Animals in the Cabin ............................................................................................................ 195 

  Prevention .................................................................................................................................... 195 

  Indicators ..................................................................................................................................... 195 

  Assessment ................................................................................................................................. 195 

Cabin Operations Safety Best Practices Guide

10 4th Edition 2018

  Potential Hazards and Suggested Containment Method ............................................................. 196 

  Suggested Cabin Crew Drill – Escaped Wildlife Inflight ............................................................... 196 

Security ....................................................................................................................................... 197 

17.1  IATA Security Management Systems Manual .................................................................................... 197 

17.2  Liquids, Aerosols and Gels (LAGs) ..................................................................................................... 197 

  Medical and Special Dietary Requirements ................................................................................. 198 

  LAGS Purchased as Duty Free .................................................................................................... 198 

17.3  Reinforced Flight Deck Door ............................................................................................................... 198 

17.4  Unruly Passengers .............................................................................................................................. 199 

  Company Policy ........................................................................................................................... 199 

  Levels of Threat ............................................................................................................................ 202 

  Contributing factors ..................................................................................................................... 204 

  Preventative Measures ................................................................................................................. 204 

  Identification of and Response to Unruly/Disruptive Passengers ................................................ 205 

  Warning Cards ............................................................................................................................. 207 

  Restraining Devices ..................................................................................................................... 208 

  Post incident ................................................................................................................................. 208 

  Legal Aspects ............................................................................................................................... 208 

  Police Involvement ....................................................................................................................... 209 

  The Role of the Pilot-in-Command ............................................................................................... 210 

  Reporting of Incidents and Required Documentation for Prosecution ......................................... 210 

17.5  Crew Protection During Layovers ....................................................................................................... 211 

Health and Medical Care On Board .......................................................................................... 212 

18.1  Cabin Insect Extermination (Disinsectization/Disinsecting) ................................................................ 212 

  Method 1: Preflight and top of descent combined ........................................................................ 212 

  Method 2: Blocks Away ................................................................................................................ 212 

  Method 3: Residual ...................................................................................................................... 212 

  Proof of Disinsecting/Disinsectization .......................................................................................... 212 

  Risk Assessment - Disinsectization ............................................................................................. 213 

18.2  Medical Care Policy ............................................................................................................................. 213 

18.3  Passive Screening of Passengers ...................................................................................................... 214 

18.4  Medical Event Process ........................................................................................................................ 215 

18.5  Reporting of Medical Incidents ............................................................................................................ 215 

18.6  When to Cease Cardiopulmonary Resuscitation (CPR) ..................................................................... 216 

18.7  Handling of a Death on Board ............................................................................................................. 216 

18.8  Carriage of Medical Portable Electronic Devices (MPEDs) ................................................................ 217 

  Airway Pressure Devices ............................................................................................................. 217 

  Portable Oxygen Concentrators ................................................................................................... 217 

Introduction

4th Edition 2018 11

  Acceptance and Use of MPEDs .................................................................................................. 217 

18.9  Emergency Equipment and Supplies ................................................................................................. 217 

  First Aid Kits ................................................................................................................................. 217 

  Medical Kit ................................................................................................................................... 218 

  Universal Precaution Kits ............................................................................................................. 218 

  Automatic External Defibrillators .................................................................................................. 218 

  Survival Equipment ...................................................................................................................... 218 

18.10  Training ............................................................................................................................................... 219 

18.11  Cabin Crew Manual ............................................................................................................................ 219 

18.12  Cabin Crew Protection ........................................................................................................................ 219 

18.13  Crew Immunization ............................................................................................................................. 219 

18.14  Carriage of Passengers with Communicable Diseases...................................................................... 219 

Food and Hygiene ...................................................................................................................... 220 

19.1  Acceptance of Catering Supplies on Aircraft ...................................................................................... 220 

19.2  Crew Service Briefings ....................................................................................................................... 220 

19.3  Hygiene and Sanitation ....................................................................................................................... 220 

  Risks and Prevention ................................................................................................................... 220 

  Personal Hygiene ......................................................................................................................... 221 

  Galley Equipment......................................................................................................................... 222 

  Special Cleaning .......................................................................................................................... 222 

19.4  Food Safety ......................................................................................................................................... 222 

  Adequate Temperature ................................................................................................................ 223 

  Keeping Food at the Correct Temperature .................................................................................. 223 

  Heating Process ........................................................................................................................... 223 

  Insects and Foreign Objects ........................................................................................................ 223 

19.5  Suspected Food Poisoning ................................................................................................................. 223 

19.6  Allergen Management ......................................................................................................................... 223 

19.7  Special Meals ...................................................................................................................................... 224 

19.8  Potable Water and Ice ........................................................................................................................ 225 

  IATA Drinking-Water Quality Pool ............................................................................................... 225 

19.9  Feedback from Passengers and Crew ............................................................................................... 225 

19.10  Reporting of Service Delivery Irregularities ........................................................................................ 225 

References and Appendices ..................................................................................................... 226 

20.1  Phonetic Alphabet ............................................................................................................................... 226 

20.2  References .......................................................................................................................................... 226 

  Expanded use of PEDs ................................................................................................................ 226 

  Electronic cigarettes .................................................................................................................... 227 

  Evacuation ................................................................................................................................... 227 

Cabin Operations Safety Best Practices Guide

12 4th Edition 2018

  Lithium Batteries ........................................................................................................................... 227 

20.3  Related Organizations ......................................................................................................................... 228 

Appendix A – Cabin Crew Checklist for Fires Involving Batteries and Portable Electronic Devices (PED) .... 230 

Appendix B – Amplified Cabin Crew Checklist for Fires Involving Batteries and Portable Electronic Devices (PEDs) ............................................................................................................................................................. 233 

Appendix C – Sample Fatigue Report Form for Cabin Crew .......................................................................... 239 

Appendix D – Sample Unruly Passenger Policy ............................................................................................. 241 

Appendix E - Sample Airline Violation Warning .............................................................................................. 244 

Appendix F - Sample Passenger Notification Card ......................................................................................... 245 

Appendix G – Sample Unruly Passenger Incident Report .............................................................................. 246 

Appendix H – Sample Briefing to Authorities Cards ........................................................................................ 250