human relations and your future success
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McGraw-Hill/Irwin 2010 Modified by Jackie Kroening 2011
HUMAN RELATIONS AND YOUR FUTURE
SUCCESS
Chapter 19
Parts taken from Human Relations 4ed Modified by Jackie Kroening 2011
Human Relations in your Future
Your definition of success Success in the business world is often defined as
the bottom line or the profit margin. Employees often define their success by their
paychecks. In return, employers expect employees to be loyal and
not change jobs. Employees should feel a sense of self- satisfaction
and fulfillment and also have time and freedom to lead a satisfying family life or spend time on hobbies or interests.
Parts taken from Human Relations 4ed Modified by Jackie Kroening 2011
Human Relations in your Future
Your definition of success (cont.): Employees today often need intergenerational
care. The sandwich generation who take care of two
generations feel more squeezed than stressed and pressed for time.
Diversity issues arise when talking about work and family topics.
Companies will need to be flexible in allowing employees to find a balance between work and family.
Parts taken from Human Relations 4ed Modified by Jackie Kroening 2011
Human Relations in your Future
Self-esteem, confidence, and success A key to building self-esteem is developing
confidence. Confidence can be built with positive self-
talk. The behavior of self-confident people
becomes a self-fulfilling prophecy.
Parts taken from Human Relations 4ed Modified by Jackie Kroening 2011
Human Relations in your Future
Self-discipline and success Self discipline is important for future success. Breaking bad habits and replacing them with
new ones. Self discipline can be accomplished through
positive self-talk. Taking responsibility is important for self-
discipline. Another component is to make conscious
choices that lead to a more healthful and productive life.
Parts taken from Human Relations 4ed Modified by Jackie Kroening 2011
Self-motivation, Self-direction, and Success
The strongest kind of motivation comes from internal rewards.
Self-motivation is central to self-direction. Specific goals are clearer and hence work
better. Short- and long-term goals are important to
individual success. Breaking long-term goals into manageable
short-term ones is a way of creating a ladder for success.
Parts taken from Human Relations 4ed Modified by Jackie Kroening 2011
Fear: The Enemy of Success
Fear Negative emotion that can stop one from carrying
out plans and working toward goals. The impostor phenomenon: People live in fear that
they will be found out. Fear of failure: People may stop trying to achieve
anything or stop trying anything new. People with fear of success have not experienced
much success and feel they are undeserving of it.
Parts taken from Human Relations 4ed Modified by Jackie Kroening 2011
Positive Psychology
Positive psychology Focuses on experiences, individual traits, and
institutions that create happiness and hope rather than focusing on mental illness.
Believes that everyone has strengths that can overcome barriers to healthy self-development.
According to Seligman, the first step is to stop thinking in terms of catastrophes and defeat.
Parts taken from Human Relations 4ed Modified by Jackie Kroening 2011
Finding your Niche
Richard Bolles describes three “families” of skills which helps to find one’s niche: Skills with information or data. Skills in working with people. Skills in working with things.
Parts taken from Human Relations 4ed Modified by Jackie Kroening 2011
Prepare for a Career Choice
Some people know, from very early on, what type of job they will eventually do; others are not so sure.
Before investing time and (possibly) money into these career guidance tools, one should first do some introspection – looking inward.
One can start with some very general questions about what one wants to do.
Parts taken from Human Relations 4ed Modified by Jackie Kroening 2011
Prepare your Application Materials
Résumé There is no one “right way” to format a
résumé. Even people with long work histories should
keep résumés to a maximum of about two pages.
Most employers spend 30 seconds or less looking at each résumé; a résumé should be short, to the point, and has to stand out.
Most résumés are built chronologically; some are grouped by job skills – functional résumé.
Parts taken from Human Relations 4ed Modified by Jackie Kroening 2011
Prepare your Application Materials
Tips to write a resume Start with the name, address, and
contact details. A one- or two-sentence on statement
of job objectives. A section on profile or qualifications. Place educational and job history in
separate sections. Use short phrases.
Parts taken from Human Relations 4ed Modified by Jackie Kroening 2011
Prepare your Application Materials
Tips to write a resume (cont.): Make the résumé appear clean for it to stand
out. Leave out age, marital status, religion and
such other facts. Listing hobbies and extracurricular activities is
helpful. List references who can best evaluate you. Avoid underlining, using italics, bold formatting,
and shadowing.
Parts taken from Human Relations 4ed Modified by Jackie Kroening 2011
Prepare your Application Materials
Application forms Be sure to write neatly using a
blue/black pen. Carry a summary sheet that includes
dates of employment, names of supervisors, and names and telephone numbers of former employers.
Parts taken from Human Relations 4ed Modified by Jackie Kroening 2011
Prepare your Application Materials
Cover letters A cover letter allows one to describe
oneself. One should learn about the company to
include specific points about skills that fit with the company.
Should be written in complete sentences. One should be confident and
enthusiastic.
Parts taken from Human Relations 4ed Modified by Jackie Kroening 2011
Prepare your Application Materials
Apply online Online applications are used by many
companies. These can make applying for jobs easier
and easier for employers to hire. Check answers carefully before submitting
an application.
Parts taken from Human Relations 4ed Modified by Jackie Kroening 2011
Prepare your Application Materials
Prepare a portfolio Some job applications require a work
portfolio. These are more common in jobs that
create products: art, journalism, teaching, and photography among others.
Include samples of one’s work.
Parts taken from Human Relations 4ed Modified by Jackie Kroening 2011
Prepare for the Job Interview
Find out about the company. Arrive on time or early. Make sure you are rested, clean, groomed,
and dressed appropriately in business clothes.
Nonverbal communication is important; you should be poised and confident.
Speak clearly.
Parts taken from Human Relations 4ed Modified by Jackie Kroening 2011
Prepare for the Job Interview
Make eye contact with interviewers. Listen carefully to each question. Keep a positive tone in your answers. Be honest with your answers. Most interviewers allow questions after the
interview; ask questions about the job, performance evaluations, indicating that you have knowledge about the company.
Parts taken from Human Relations 4ed Modified by Jackie Kroening 2011
Prepare for the Job Interview
Suggestions for the interviewer: Develop relevant questions ahead of time. Do not ask questions about age, religion, race, gender,
marital status, national origin, or disability. Use the BFOQ (bona fide occupational qualification)
test. Greet the interviewee, introduce yourself, and put the
person at ease. Mention how long the interview will take. Give basic information about the company. Be courteous; allow the applicant to ask questions.
Parts taken from Human Relations 4ed Modified by Jackie Kroening 2011
Prepare for the Job Interview
Interview structure: The most common structures are:
standard interview with the applicant and at least one interviewer; a group interview with more than one applicant and a panel of interviewers.
One may also have a stress interview. Some interviews are conducted on the
telephone or in a video format.
Parts taken from Human Relations 4ed Modified by Jackie Kroening 2011
After the Interview
Thank-you notes Sent soon after an interview. Remind the company about oneself while
showing appreciation. They are brief.
Follow-up letters Sent three or four weeks after the
application materials are sent, and still has not heard from the company.
It should be kept brief.
Parts taken from Human Relations 4ed Modified by Jackie Kroening 2011
Strategies for Success
Practice a job interview: Why did you apply for this position? What caused you to leave your last position? What are your goals for career advancement in
this company? What do you want to be doing 5 years from now,
and 10 years from now? What do you do when you have conflict with a
supervisor or co-worker?
Parts taken from Human Relations 4ed Modified by Jackie Kroening 2011
Strategies for Success
Practice a job interview (cont): Tell me why we should hire you. If we hire you, are you willing to relocate or
travel? What did you learn about our company
before coming to this interview? What interests you about this particular
career? Do you plan to continue your training or
education?
Parts taken from Human Relations 4ed Modified by Jackie Kroening 2011
Strategies for Success
Make an inventory of your skills: Health and physical stamina Quantitative ability and interest level People skills Leadership skills Mechanical, musical, and artistic ability Creativity and discernment Self-assurance Speaking and writing ability
Parts taken from Human Relations 4ed Modified by Jackie Kroening 2011
Strategies for Success Move toward a happier life:
1. Think grateful thoughts.2. Be kind.3. Enjoy the little things.4. Thank someone who has helped you.5. Forgive someone.6. Invest in friends and family.7. Stay healthy.8. Cope with stress.
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