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Trek Bikes: pedaling past complex collaboration problems in the enterprise Steve NovoselacDirector of Digital TechnologyTrek Bicycle Corporation
SPC386
Introduction
About MeSteve NovoselacTrek Bicycle CorporationDirector of Digital Technology
http://blog.stevienova.com@scaleovenstovesteve_novoselac@trekbikes.com steve@stevienova.com
About TrekFounded: 1976Headquarters: Waterloo, WI26 Offices WorldwidePrivately Owned~1800 employees, ~1300 Information Workers
We build bikes! And software, and bike share, and more.
Enterprise Collaboration
Development
About The TeamBI Devs & DBA
Analysts & Specialists
@tlaqua
@jshanks1984
@jmsalvo @widba
@equerystrian
@phonetictalk
@inhifistereo
@asalvo @ckittel
@cferdig
@jasondovedotme
Agenda• Where we were• Where we are• Where we are going• Headwinds/Tailwinds
• We have many, many integrations, projects and things we are doing, the following is some, but not all…
Where we were
Architecture
SQL Server Reporting Services (native mode)
SharePoint 2010 Enterprise on-premises
WFETier
(Virtual)
AppTier
(Physical)
DBTier
(Physical)
SharePoint 2007 Enterprise on-premises
WFE/AppTier
(Physical)
DBTier
(Physical)
SP2007 AND SP2010 SP2007 used for projects SP2010 used for Intranet Neither were used much or given much thought initially
BI, Yammer, LOBs were not integrated Little to no governance Hobby/Toy
It All Started With SharePoint
SharePoint as the “Intranet”Trekbikes.com Intranet
Hired SharePoint admin Put governance in place Re-architect our infrastructure for SharePoint Combine and simplify environments
Started building business process in to SharePoint IT and Finance were the first
SharePoint Administration
Simplify forms
YammerBefore MSFT: 2008-2012
How we started Limited usage outside of IT Seen as a toy at best …or as a nuisance at worst… Need to find a way to make posts auto-post
to Yammer from SharePoint
Yammer
Ground GameIT Outages
SAN, Email Outage->Yammer
Finance
BI Monitor – Yammerfall feedfall and Reports
Post2Yammer
http://www.inhifistereo.com/2012/08/24/auto-post-to-yammer-from-sharepoint/
Post2Yammer
Business Intelligence
Pre-SharePoint BI Story Older BI, SQL 2000, then 2005-2008 OLAP/SSRS/Pivots, and then into
2012
With SharePoint – First Integrated SSRS Within one week saw a 30% uptick in usage - and not just for BI pieces Departments and users started asking "what else can SharePoint do for
me“
Goal: Make SharePoint the one-stop shop for documents, business process, and BI
BI Backstory
PerformancePoint, Power Pivot, Power View, and Integrated SSRS
Making SharePoint data valuable outside of SharePoint http://timlaqua.com/2012/07/consuming-sharepoint-lists-via-odata-with
-ssis/
Global Bike Challenge represents intersection of everything
BI Further Evolves
Making SharePoint data valuableSharePoint List List data merged with
cube
Bike Challenge
To The Cloud
Cloud in our Sights Move to the cloud
http://www.ascendrms.com Public SP2013 hosted on IaaS
Check out the Case Study http://www.windowsazure.com
/en-us/case-studies/
ascendrms.com – Before – PHP/Colo
ascendrms.com – After – Azure/IaaS (SP2103)
Where We Are
New ArchitectureSharePoint 2013 Enterprise on-premises
WFETier
(Virtual)
AppTier
(Physical)
DBTier
(Physical)
SQL Server Reporting Services (native mode)
Office 365
SharePoint 2013 upgrade for on-premises Take advantage of the better Search
Capabilities Better integration with Office 2013 - "It just
works" Office Web Apps
SharePoint 2013 – Let’s Roll
Warranty App
New Projects and Integrations KnowledgeLake
Initial modest goal to reduce paper consumption in Waterloo by 10-20%
CRM Online integration .aspx pages with data view
web parts iframed in CRM Changes can now be made on
the fly without having to worry about CRM publishing
CRM Integration – Data View Web Parts
Yammer usage on the rise.
First company to integrate and use Yammer and CRM in production
More groups starting to use Yammer Integration Services help proliferate
content External Network proliferation
Yammer usage grows
Integration Services
IFTTTFacebook: Yammer:
“ I really like how transparent conversations with our dealers can benefit others…“
Mark Hoggatt – General Manager, Ascend
“ People can easily track progress of important issues without needing to get overwhelmed with email.”
Brian Conger – Director of Operations, b-cycle
Ascend Customer Network
Office Mobile proliferation Ability to link multiple accounts is a game changer SharePoint 2013 On-premises, SharePoint Online, OneDrive for
Business, AND personal OneDrive all on your device! “Can get my docs anywhere”
Yammer and Office Online Finally have integration Helps solve the “what tool when/where to upload docs” questions
Office Mobile, Office Online
Internal Audit Team- first official OneDrive For Business and Office 365 user
LOVES the ability to share files with external partners without having to email things back and forth
Overall Personal storage growth has been massive
OneDrive For Business usage on the rise
Analytics and Admin Tools Better analytics through AvePoint DocAve Far better granularity than
what OOTB offers
Making Admin Management easier UPS sync report
http://blog.stevienova.com/2011/04/20/sharepoint-2010-track-user-profile-changes-over-time-using-merge/
PowerPivot refresh SSRS report
PowerShell
Professional Cyclists, team liaisons, and assistants all over the world
Cyclists have never really had an intranet - very intuitive and easy to use
Mobile, Windows, Mac, etc.
Office 365 for our New Race Team
"It just works“
“Quick and Easy”
“Fun and Flexible”
“Awesome”
Getting more value
Unification across Personal profile data, Search, and Lync Online make finding/reaching out to experts easier
Users really love presence in SharePoint Lync Online has simplified our ability to utilize
Lync to its fullest
Lync Online
Mobile Projects Engineering Testing Proto Lab Photos
Mobile proliferation within the business
Test Lab
MSDN subscriptions are ideal because of the monthly credits you get
Automate builds via PowerShell Can build, test, and destroy all in the same
day - perfect for testing CU's and custom solutions
Azure IaaS – Dev/Test
Where We Are Going
Office 365 It’s the future Pros:
Zero infrastructure management
Power BI
Challenges: Branding and URL issues Migrating OneDrive for
Business data from on-premises to the cloud
Power Map – Ride Data
Convert auto-posting console applications to use API rather than email
Integrate Help Desk ticketing system #helpdesk hashtag
Better usage analytics Write app that exports all Yammer data
Tighter Integrations with Yammer
Potentially use Office Web apps with other LOB systems/web apps Dexter (B2B) – embed feeds
Moving Corporate BI to Azure (SSRS) Possibly Power BI/Power Q&A for external
dealers Mobile apps are coming Custom CRM solution to post documents to
SharePoint
And more…
Headwinds and Tailwinds
Not every project was a success RAMP
Research arm was interested in a one-stop shop for all research materials, discussion, and BI
Used SharePoint to capture/catalog unstructured data and make it semi-structured
Auto-post content to Yammer on demand
Headwinds: Some Projects “Crashed”
Office 365 is awesome Not 100% there yet for us to move everything as fast as we want Branding “Legacy” BI On-Premises in SharePoint 2013 (SSRS)
Ubiquity across all devices with native experiences OneNote for Mac OneDrive for Business for Mac Chrome for Mac can present some challenges: Open with Explorer
Headwinds: Moving fast
Early adoption keeps you in the know Get current/Stay Current Experiment, Try, assume some failure, but
celebrate the “wins” Very high % of people using more tools
because of integrations... And more to come
Tailwinds
#SPC14
Enterprise Social
Relate
d Content
See you at the 2 Social booth & 3 Social tables at Asks the Experts WED @6:15!
Session Session Room Time
A responsive organization stays ahead of the competition SPC104 Delphino 4001 MON 2:00
Trek Bikes: pedaling past complex collaboration problems in the enterprise
SPC386 Delphino 4005 MON 2:00Microsoft's vision and roadmap for Enterprise Social SPC282 Delphino 4005 MON 3:45
Microsoft: Our Enterprise Social Journey SPC280 Lido 3001 MON 3:45Nationwide: Building a World-Renowned Intranet with SP 2013 & Yammer
SPC311 Murano 3204 TUE 9:00Real-world, best practices for making enterprise social successful SPC239 Delphino 4005 TUE 9:00Make your SharePoint portal social in 1-2-3! SCP378 Palazzo M, N TUE 9:00Overview of Yammer app development SPC332 Palazzo O, P TUE 9:00Yammer External Networks: Engaging Customers and Partners SPC248 Murano 3204 TUE 10:45Cargill: Real-world challenges and value in introducing enterprise social SPC295 Delphino 4001 TUE 10:45Integrating Yammer and SharePoint using .NET SPC380 Palazzo O, P TUE 1:45Work like a network: The power of Enterprise Social SPC112 Marcello 4401 TUE 3:15Best practices for breaking down organizational barriers using Yammer SPC264 Delphino 4005 TUE 3:15Overview of configuring Yammer SSO & Directory Sync SPC368 Titian 2201 TUE 3:15Successful team collaboration with Yammer & SharePoint SPC247 Delphino 4005 TUE 5:00Driving enterprise social from the bottom up SPC266 Delphino 4005 WED 9:00Developing socially connected apps with Yammer, SharePoint and OpenGraph SPC371 Palazzo O, P WED 9:00
Giving voice to frontline workers via enterprise social SPC263 Delphino 4005 WED 10:45Yammer mining - dig in and "listen" to what your big *social* data is saying
SPC3991 Murano 3204 WED 1:45How to become a Yammer Power User in 75 minutes SPC275 Delphino 4005 WED 5:00Knowledge Management with SharePoint and Yammer SPC246 Delphino 4005 THU 9:00Measuring Business Value with Yammer SPC392 Delphino 4005 THU 10:30
#WorkLikeANetwork
Microsoft Enterprise Social ResourcesSites, Blogs & Twitter
Enterprise Social Customer Success - Yammer Success Center – EnterpriseSocial.com - The Responsive Org
Admin & IT - Developers - Yammer App Directory - Office Store - Yammer Ignite Blogs: Yammer Office 365 Twitter: @Yammer @Office365
Research/Whitepaper Gartner: Magic Quadrant for Social Software in the Workplace - Evolution of the networked enterprise:
McKinsey Global Survey results - Yammer’s 2013 Business Value Survey Results - The Rise Of Enterprise Social Networks
Press How Red Robin Transformed Its Business With Yammer -
How Teach for America gets the most out of Yammer on a shoestring budget - HK firm creates idea melting pot for 4,000 employees - LexisNexis found that employees who use Yammer are way happier - Switching to Yammer let this company slash helpdesk calls and save $1.5 million a year - How Microsoft got its own employees to use Yammer
Videos Move Faster Together Transform the Way You Work with Yammer
#WorkLikeANetwork
Questions?
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connect. reimagine. transform.
Evaluate sessionson MySPC using yourlaptop or mobile device:myspc.sharepointconference.com
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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