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HR Newsletter
January 2017
BHARAT SANCHAR NIGAM LIMITED For Feedback
(A Govt of India Enterprise ) E-Mail Id: hrnewsletter@bsnl.co.in
bdpa(india)
From the Desk of Director (HR)
Dear Colleagues,
We are in the first month of 2017. Once again I
wish you and all your family members a very
happy and prosperous new year 2017. The first
month of last quarter of F.Y. 2016-17, is going to
be the most crucial for all of us. Results of this
quarter will affect our whole year’s financial
performance, therefore, we should do our best
to achieve the very best for our company.
I would like to share the proactive action taken
by CMD BSNL to arrest any possible decline in
revenue, due to the effect of demonetization. In
the mid of December 2016, Conference of
Heads of Territorial Circles along with IFAs was
held in BSNL CO, in which marathon
brainstorming discussions were held and future
planning was discussed. The areas of concern
were revenue decline in GSM, poor growth in
FTTH, issues related with Cash Flow, devising
the methods for online payments in CSCs and
franchisee’s outlets, adopting correct
accounting methods to present a fair P&L
account etc. The action planned in the
Conference are to be implemented at the
earliest to combat the effect of demonetisation
and the fiercest competition ever which jointly
impact on the growth of revenue. As a step
forward, BSNL has already launched its own
MobiCash Wallet with SBI in some circles on
trial basis and soon it will be lauched
throughout the country by 31st of January 2017 in
a phased manner. In addition to this BSNL is in
talks with private wallets like PayTM, Mobiquick
to start bill payments through these wallets.
Efforts are on to ensure the availability of POS
machines in CSCs of BSNL and also with
franchisees / retailers.
As far as tariff matching is concerned, BSNL has
launched a New Plan Rs 149 which has unlimited
local and national calls on all networks plus 300
MB data. This plan is likely to give a good fight
to Jio’s similar plan. We should leave no effort
spared to provide quality service to our
customer, to compete successfully in this tough
time, because not only Jio but all other
operators are also coming with similar plans to
attract customers.
BSNL is also coming up with the plan of
installation of 40000 Wi-Fi hotspots throughout
the nation, in next 2 years in line with its
strategy to provide better data speeds than that
on 4G network.
It is an established truth that however good
objectives or planning be, the success of
implementation of the same depends on the
performance of its staff, especially in a company
like ours, whose main strength is its Human
Resource and most of our activities are human
oriented, may it be landline network, BTS
maintenance, EB activities or any other. I am not
hesitant in saying that in the past BSNL
employees have proved their worth whenever
needed, I am sure that they will not hesitate in
putting their all-out efforts to bring the company
out of present tough situation with hyper
competition looming large everywhere.
Last year proved to be good year in respect of
Financial health of our organisation. Time and
again during the year we continued to hear
about increased operational profit, maximum
number of mobile connections given in
successive months, a good number of marketing
campaigns involving one and all starting from
individual employees to Unions and
Management under the umbrella of SWAS.
Concept of SWAS has been a very healthy
concept, and it is to be adopted for all time. I
hope that this year also we shall continue with
our increased momentum and enthusiasm
gained during last year, and I assure that if we
can do it, no one can stop this company from
coming out with flying colours. I wish Happy
Republic day, Makar Sankranti, Lohri and
Pongal to all.
Feedback and suggestions in order to further
improvise this newsletter are always welcome
and can be emailed on hrnewsletter@bsnl.co.in
CMD BSNL Shri
Anupam
Shrivastava,
addressing the
HoTCC along
with their IFAs
Dir(HR&F)
Ms Sujata T Ray
addressing the conference.
Important Events:
Heads of Territorial Circles along with their IFAs was
organised in BSNL CO on 15th December 2016.
CMD along with Directors of BSNL,
Launching the Calendar (above)
and Diary (below) for the year
2017 on 28.12.2016.
CMD BSNL Shri
Anupam
Shrivastava,
addressing the
gathering of
officers and staff
of BSNL on the
occasion of New Year 2017
All ears to the
words of CMD
BSNL on the
occasion of New Year 2017
New Year Greetings By CMD BSNL and the Board of
Directors of BSNL to all the BSNL Employees in BSNL CO
on 03.01.2017
Chairman of
TWCO and wife
of CMD BSNL Ms
Tripti
Shrivastava,
inaugurated the
Santrapti Mela
at Bhopal on
18.12.2016
CMD BSNL
welcomed by
CGMT MP
Telecom Circle,
on tour to
Bhopal.
CMD BSNL
Addressing the
meeting in
Bhopal.
VISION
MISSION:
Suggestions are invited on hrnewsletter@bsnl.co.in
a) Be the leading telecom service provider in India with global presence.
b) Create a customer focused organization with excellence in customer care,
sales and marketing.
c) Leverage technology to provide affordable and innovative telecom.
Services/products across customer segments.
a) Be the leading telecom service provider in India with global presence.
Generating value for all stakeholders - employees, shareholders, vendors &
business associates
Maximizing return on existing assets with sustained focus on profitability
Becoming the most trusted, preferred and admired telecom brand
To explore International markets for Global presence
b) Creating a customer focused organization with excellence in sales ,
marketing& customer care, .
Developing a marketing and sales culture that is responsive to customer
needs.
Excellence in customer service-”friendly, reliable, time bound, convenient
and courteous service”
c) Leveraging technology to provide affordable and innovative products/
services across customer segments
Offering differentiated products/services tailored to different service
segments
Providing reliable telecom services that are value for money
d) Providing a conducive work environment with strong focus on
performance
Attracting talent and keeping them motivated
Enhancing employees skills and utilizing them effectively
Encouraging and rewarding individual and team/group performance
e) Establishing efficient business processes enabled by IT
Changing policies and processes to enable transparent, quick and efficient
decision making
Building effective IT systems and tools
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