hp business transaction management solutions: managing it from a business perspective

1 ©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice

HP business transaction management solutions: managing IT from a business perspective

Sunil JosephAnupriya Ramraj

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The Complex World We Live Iin!

Infrastructure Management

Application Management

Business Transaction Management

Berlin New York

End users initiatetransactions

End to End Transaction Flow

ApplicationsSOA ServicesPartner Services

IT Infrastructure

Line of bizApp 1

PartnerApp

J2EE CICS

.NET

SAP Oracle MQ

Line of bizApp 2

Order Mgmnt FinancialsE-commerce

PortalPartner Services

Where customers want every transaction processed correctly and on time

Partners systems start or receiveB2B transactions

Internal apps start automated transactions

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What Is Transaction Management?

“At its essence, BTM is aimed at detecting and resolving problems at the granular level of interactions between IT elements that

form a business transaction (e.g., online stock trade, travel booking).”Source: IDC (Document # EMT1P) : Business Transaction Management:

Another Step in the Evolution of IT Management, D. Yachin, March 2007

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Transaction Management Analogy

You can with HP’s Business Transaction Management solution!– Track your business transactions across

your infrastructure, like FedEx tracks parcels across their logistics network

– Peer into a transaction’s business data to see key attributes like customer identity

– Readily answer when asked “Where is mytransaction?”

What if you could track transactions like FedEx® tracks packages?– FedEx® can guarantee overnight delivery

– A package is tracked throughout its journey in complex distribution network

– Customer experience is improved by resolving issues quickly and prioritizing critical deliveries

Manage Business Transactions Across Complex Technology

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– Business aligned IT Team– Application Support to triage escalated issues– Application Architects to look at system usage– J2EE/.NET Deep Dive

– Business aligned IT– Application Support to triage escalated issues– Application Support to monitor volumes/backlog issues– Application/IT Ops to understand business impact

–Business Operations–Business aligned IT–Application/IT Ops to understand business impact

(and context)

TransactionMonitoring

TransactionTracing

Business Process Monitoring and Tracing

…is monitoring all transactions, all the time, across all tiers.

…is tracing and capturing the business content of mission critical business transactions, all the time, across all tiers.

…is tracing and monitoring critical data and processes in a business context.

Business Process Insight (BPI)

Transaction Vision (TV)

Diagnostics, RUM

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Connecting Business and IT

BPITV, Diag, RUMSiS, OM

EUM

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Connecting Transactions with Infrastructure

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Isolation Workflow

Operator’s challenge in isolating the problem

component in a multi-tiered, distributed application

J2EE or ASP.NET Application

Business Transaction

End User Performance

J2EE or ASP.NET Applications

? Performance

Application

? Performance

J2EE Server or AppDomain

? Performance

Computer

? Performance

…

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Automatic Transaction Infrastructure Discovery

RUM, Transaction Vision and

Diagnostics connect Business

Transactions to infrastructure.

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Transaction Infrastructure Discovery

Business Transaction

Business Application

J2EE Application

J2EE Server

Computer

Network Interface

Business

Infrastructure

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Unified Transaction and Infrastructure Health

Impact

System KPI from SiteScope,

propagates to BT via impact relationships

Application Availability, Application Performance KPIs from RUM and TV

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Business Impact of Infrastructure Faults

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J2EE Server Fault

Server1 (J2EE Server) is having Software and System Performance

issues. Looking down, Server1’s host is having System issues.

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Understanding the Business Context

Server1 (J2EE Server) is having Software and System Performance issues.

Looking down, Server1’s host is having System

issues.

Operator opens the Business Impact tab

Operator can see the Business Processes and Business Applications impacted by this J2EE

Server.

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Using HIs for Isolation

Infrastructure Fault Handling

Operator takes a deeper look at the Software KPI

Operator opens the Health Indicators tab

Operator sees the Garbage Collection and Heap are

having issues

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Drilling Down to the Host

Infrastructure Fault Handling

Operator drills into the host.

Operator takes a deeper look at the System issue.

CPU could be critical due to high Garbage Collection and Heap Usage

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Diagnosing Application Server Issues

J2EE specialist can drill from the

J2EE Server, server1, to Diagnostics

to perform deep diagnosis of

application server health.

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Summary

– Quickly assess the Business Impact of infrastructure faults

– Information from multiple domains presented in a single view

– Consolidated view helps operators to distinguish between infrastructure

noise and important events.

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End2End Transaction Performance Monitoring

– Subtitle goes here

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End2End Monitoring

Transaction Perspectives

End User Perspectives

1. Synthetic User2. Real User

Backend Perspectives

1. Monitoring2. Tracing

JMS MQS CICS

Internet / intranet

FirewallWeb

servers

AppsSAP, Siebel,

Oracle,J2EE,.Net

MiddlewareBackend

Mainframe

Database

Agentless infrastructure monitoringSiteScope

Business Transaction

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End2End Operator View

Login transaction performance is critical

Application’s host system is having an issue

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End2End Operator View

End User Experience

Backend Application Performance

Login transaction performance is critical

Application’s host system is having an issue

Health Indicators

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Isolating performances issues

End2End Operator View

End User’s response time

Average time in J2EE server

Max request time!!

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Deep Diagnosis of Transaction Performance

Drill To Diagnostics

Performance spike in login.jsp!

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Identify the Problem Tier

Layer Breakdown

Directory Service issue

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Java Code Level Detail

Call Profile

JNDI is the bottleneck, forward incident to J2EE Admin to

investigate

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Summary

– BSM 9.0 provides a single pane of glass for Business

Transaction views containing

• End User Experience

• Composite Application Health

• Infrastructure dependencies

– Combined view enables quick isolation

– Deep diagnosis of Transaction performance issues

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Diagnosing Application Performance

– Subtitle goes here

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Users Report Transaction Issues

Drill to:1. Transaction Topology2. Over Time Metrics3. Transaction Instances

Aggregate transaction performance

Transaction performance over time

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Transaction Topology

Host

J2EE Server

J2EE Application

JMS Destinations

Transaction Flow

Servlet

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Tracking Transaction Instances

Transaction Instances

Instance response time

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Transaction Detail

Instance Summary

Instance Flow

Drill to Diagnostics

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Drill to Diagnostics

View Call Profile

Servlet

Instance

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View Call Profile Servlet Method BreakdownExceptions!

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Application Exception

Forward Exception Details to Application Team for debugging, repair.

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Summary

– Transaction Management reports for analyzing Business Transactions

performance, aggregate and instances

– Quickly find poorly performing instances

– Transaction Details for analyzing an instance’s flow

– Provide actionable information to Application team

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– Track transaction instances

– Understand the dependency

of transactions to

infrastructure

– Unified view of Business

Transactions combining End

User Experience, Backend

Server performance

– Understand the business

impact of infrastructure faults

Transaction Management Wrap-up

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Q&A

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