how to initiate chat with your store visitors

Eshopbox Wiki for Store Owners

Category: Store Promotion

How to initiate chat with your site visitors

What you will learn here

▪ What does chatting with a visitor mean

▪ Why to chat with your site visitors

▪ How to initiate chat with your site visitors

Welcome to Eshopbox Wiki

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

1What does chatting with a

visitor mean

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

▪ Chatting is a two way communication between the store owners and the

visitors via text

▪ Initiating a chat with a visitor means starting a communication with him

using text

What does chatting with a visitor mean

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

2Why to chat with site visitors

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

Why to chat with your store visitors

▪ It gives you a means to communicate with your store visitors via text

▪ You can inform your visitors about the available products, current

discounts and other helpful tips that help them in shopping on your

store

▪ You can also receive your customers’ reviews, feedbacks and

recommendations via this live chat feature

▪ It increases the conversion rate, traffic and revisits on your store

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

3How to initiate chat with your

store visitors

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

Step 1:

▪ Log in to your Eshopbox site control panel using your Eshopbox login Id

and password

▪ Click on the chat bar at the bottom right corner of the page

How to initiate chat with your site visitors

My Account Page

Chat Bar

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

Step 2:

▪ This will open a chat window containing a list of all the visitors and

buyers who are currently on your store. All these online buyers will be

indicated with a green dot next to their name

▪ The visitors would be either displayed by their names, if they chose to

enter them or as guests, incase they didn’t enter their namesChat Window

List al all the visitors on your store

How to initiate chat with your site visitors

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

Step 3:

▪ Click on the name of a visitor from the list you wish to initiate chat with

▪ A chat box bearing the name of that visitor will pop up

▪ You can now start a conversation with him

Chat box pop up

Click here

How to initiate chat with your site visitors

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

Step 4:

▪ You can now start chatting with your visitors by typing your text in the

blank field provided and then hitting ‘Enter’

Sent text

Enter your text here

Hi

How to initiate chat with your site visitors

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

Good to know

▪ You can initiate a chat with your visitors at any moment when they

are on your store

▪ You can log out of a chat at any point of time by going ‘Offline’

▪ When you are offline or not present on your store, all your chats will

be saved as ‘Offline messages’ and will be redirected to your ‘Inbox’

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

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