how to excel at business resilience

crisis management

& business resilience

How to excel at

www.sevenquestions.co.uk

Hanover SeminarsPeter ClarkeMalcolm BakerPhilip Hannah

Introductions[who are we]?[why are we here]?[what we want to talk about]?[why is it important]?[how do we want you to leave]?

20

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21

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PERSONAL REFLECTIONS

• TRAINED IN 20TH CENTURY CRISES – BRADFORD, ZEEBRUGGE, HILLSBOROUGH, CLAPHAM

• FACED WITH 21ST CENTURY CRISES – BALI, RICIN, 7/7, 21/7, AIRLINES PLOT, FOREST GATE, LITVINENKO

WHAT HAS CHANGED? HOW CAN WE BE BETTER PREPARED?

complex

FROM IRISH TO ISLAMIST....

Domestic

Global

Tightly Structured

Fluid

Avoid Capture Suicide

Restricted Casualties Mass Murder

Warnings No Warnings

Bombs and Bullets Unconventional

Negotiable Agenda No Political Solution

9

Humanitarian

Assistance

Centre

Help/Support Line

Crisis Support team(s)

Temporary Mortuary

Body Holding Area(s)

Family and Friends Reception Centre(s) Family Liaison

Officers

Rest Centre

Survivor Reception Centre

Documentation team(s)

Casualty Clearing Station(s)

Implement structures according to need & time.

Casualty Bureau

Evacuation Assembly

Point

uncertain

UNCERTAINTY

• RISK OF INFORMATION OVERLOAD AND CONSEQUENT LACK OF CLARITY e.g BEHAVIOURAL INDICATORS

• ON 21/7, FEAR OF CBRN• FRAGILITY OF PHONE SYSTEMS – 9/11

AND 7/7• WILL THERE BE FURTHER ATTACKS?

9/11, 7/7 AND AIRLINES PLOT.

interconnected

Interconnected Consequences

INTERCONNECTED CONSEQUENCES

• CONTAMINATION• PUBLIC HEALTH• CRIME• INTELLIGENCE• DIPLOMACY

unclear

UNCLEAR

• DESPITE CLEAR C2 AND MODERN COMMUNICATIONS - LACK OF CLARITY AS TO 7/7 ATTACKS FOR SOME HOURS

• DESPITE MODERN MEDICINE AND SCIENCE, IT TOOK WEEKS TO UNDERSTAND LITVINENKO’S CONDITION.

• WHAT IS THE INTELLIGENCE ACTUALLY TELLING US – eg FOREST GATE?

UNCLEAR

• RISK OF INFORMATION OVERLOAD AND CONSEQUENT LACK OF CLARITY e.g BEHAVIOURAL INDICATORS

• ON 21/7, FEAR OF CBRN• FRAGILITY OF PHONE SYSTEMS – 9/11 AND 7/7• WILL THERE BE FURTHER ATTACKS? 9/11, 7/7

AND AIRLINES PLOT.

THE UK IEM MODEL

• ANTICIPATE• ASSESS• PREVENT• PREPARE• RESPOND • RECOVER

But does our training and exercising actually address all of these? Is there a model that does?

“If it is broken …”

Hanover SeminarsPeter ClarkeMalcolm BakerPhilip Hannah

HanoverSeminars

Building Resilience

• Horizon scanning

• Gap analysis

• Functional analysis

• Stakeholder analysis

• Relationships

• Trust & confidence

• Proven methodology

Co-ordination of Activity

Like a parachute …..…

… the mind only works when

it is open

Many heads are better than one …

… a comprehensive approach to reduce threats, vulnerability and risks.

strategicoverview

Hanover SeminarsPeter ClarkeMalcolm BakerPhilip Hannah

How doesit work?What does it look like?

strategicoverview

“twin tracks”

tactical & operational

focus

deepdive

value of wargaming

transparency

How much are you leaving to chance?