how to clarify accountabilities!

Have you got the right people doing the right things in your business? In this webinar Kevin takes a look at a couple of frameworks to help you work out where you have gaps in terms of the people you need and the performance you desire. If you are growing from small, it will help you to work out a plan to take you out of doing everything yourself!

There is a link at the end of this deck to the associated blog and webinar recording

Clarify Accountabilities!

How to

How to Clarify Accountabilities

in your business!

Kevin Brent

“Have we got the right people

doing the right things in the

right way?”

“Getting the right people and the right chemistry is more important than the right idea“

1. Psychological safety – how comfortable do you feel taking risks on this team without feeling insecure or embarrassed?

2. Dependability – can you depend on your teammates and hold them accountable?

3. Structure and accountability –are goals and roles clearly defined?

4. Meaning of work – is each member working on something that is personally important to them?

5. Impact of work – do you believe that the work you are doing matters?

What makes an effective team?

The 2 pizza rule – Amazon

AccountabilityThis is about tracking progress – not about authority. If more than one person is accountable, then no one is accountable

ResponsibilityThis is about proactively supporting the team so the ‘ability to respond’

AuthorityIs about the final decision making power

“If more than one person is accountable, then no one is accountable”

Based on ‘Scaling Up’ by Verne Harnish

Step 1

1. Add any specific functions to the list

2. Fill in the first column with who is accountable (can be outsourced)

Based on ‘Scaling Up’ by Verne Harnish

Step 2

1. Do you have more than 1 person in a box?

2. Is someone in too many boxes?

3. Do you have any blanks?

4. Would you ‘enthusiastically re-hire’?

Based on ‘Scaling Up’ by Verne Harnish

Step 3

1. List up to 3 ‘leading’ KPIs for each of the listed functions

Based on ‘Scaling Up’ by Verne Harnish

The Monthly Management Meeting• AGENDA

• What’s gone well?• What’s not gone so well?• Progress against quarterly theme/ focus• Progress against last month’s key focus

for improvement• Progress against key performance

indicators• Financial• Sales• Marketing• Operations• Team• Stability• Leadership

• Key focus for improvement - workshop• Confirmation of priorities for this month• Key take-aways – each

Step 4

1. Review a recent P&L statement

2. Assign each line to a person

3. Ask the same 4 questions

Based on ‘Scaling Up’ by Verne Harnish

“I think I’ve got it – but what about our key processes?”

Based on ‘Scaling Up’ by Verne Harnish

kevin@biz-smart.co.uk

BizSmart aims to help business owners of small and medium sized businesses to create value and scale their businesses through sound practical business support by providing insight, Clarity combined with a real determination to help you succeed.

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