how our habits of communication undermine our ability to...

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How Our Habits of Communication Undermine Our Ability to Influence When We Need It the Most

“Skip This webinar was one of the best and most pertinent I’ve attended in several years – cudos!!!” Russ Baldwin, PMP Sprint - Portfolio Management Overland Park, KS

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“The 7 Deadliest Communication Sins of Project Managers”

• Webinar Handout/Notes with Communication Assessment Scorecard • The “7 Communication Sins” white paper report • 7 Communication Sins webinar slides

Download both for FREE at… www.HowToImproveLeadershipCommunication.com/pm

You’re in the right place today, if you would like…

• To more effectively influence people in a positive manner to achieve better results…

• To eliminate “mis-communication” in your professional and personal life…

• To create high-performing teams built on a foundation of high-trust and commitment

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Today, We Are Going to Cover…

• The #1 Driver of Communicating to Influence

• The 7 biggest communication mistakes project leaders make

• Reasons these mistakes occur & perpetuate

• How to impact your ability to influence 21 different ways

• A resource to help you transform your leadership communication

www.HowToImproveLeadershipCommunication.com/pm

  20 years in Minor League Baseball Management

  Youngest GM in Minor League Baseball at 26

  2 “Organization of the Year” Awards

  B.S. Degree in Communication & a Master’s Degree in Sports Management from Ohio University

  Since 2001 – Training, Coaching & Consulting with Business Teams to be able to “Influence With Integrity” and to “Confront w/o Conflict.”

© 2012 Weisman Success Resources, Inc. 5

What are the biggest communication issues you deal with daily as a project team member, or even in your family, and other personal or professional situations?

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What is the #1 Driver of Your Ability to Influence?

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What is the #1 Driver of Your Ability to Influence?

TRUST

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TRUST Defined…

The absolute belief that when you are communicating your ideas, recommendations, suggestions and conclusions, you have my (or our team/organization’s) best interests at heart!

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What is the #1 Driver of TRUST?

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What is the #1 Driver of TRUST?

COMMUNICATION

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If TRUST is the #1 DRIVER of Influence,

because TRUST drives the belief that “you

have my best interests at heart)…and,

If your style of COMMUNICATING drives TRUST…

are you CONSCIOUSLY COMMUNICATING to

always build TRUST?

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www.HowToImproveLeadershipCommunication.com/pm

Listen with Humility

7 Deadliest Communication Sins of Project Managers:

• When have you been the victim of these?

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Listen with Humility

7 Deadliest Communication Sins of Project Managers:

• When have you been the victim of these? • When have you been the perpetrator?

Use Webinar Handout to Grade Yourself 1-10 in each category

1 = this sin is not a problem for you 10 = this sin I violate all the time

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  Lack of Specificity   Lack of Focus on Desirable Behaviors   Lack of Immediacy   Lack of Respectful Re’BUT’als   Lack of Appropriate Tone & Body Language   Lack of Focused Attention   Lack of Directness & Candor

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  Lack of Specificity ›  Details are missing:

Dates, times, locations ›  Details are present but

contradictory or confusing

›  Instructions are unclear confusing, contradictory

›  Primary Reason it occurs: “Law of Familiarity”

The Mind-Reader

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  Lack of Focus on Desirable Behaviors ›  Language focuses on

undesirable behaviors   “Stop doing that”   “Don’t do that”   “You/we can’t do that”

›  Primary Reason it occurs: “Lack of Awareness & Lazy Communication Habits”

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 Lack of Immediacy ›  Procrastination ›  “Avoid and Tolerate”

›  Primary Reason it occurs: “Low Self-Esteem, Low Trust Relationship & a Lack of Communication Skills”

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  Lack of Respectful Re’BUT’als  “I agree with you, BUT…”  “I completely understand, BUT…”  “That’s a great idea, BUT…”

›  Primary Reason it occurs: “Lack of Awareness & Lazy Communication Habits”

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  Lack of Appropriate Tone ›  Raising voice ›  Sarcasm ›  Includes noticeable body

language (folding arms, rolling eyes, finger pointing, etc.)

›  Primary Reason it occurs: “Lack of emotional intelligence/emotional mastery, lack of respect for others!”

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 Lack of Focused Attention   Multi-tasking while talking (let us count the

ways…Technology, texting, e-mailing, talking on hold, etc.

  Distractions of the mind,   Thinking of what you need to say instead

of listening,   Thinking of all you need to do, etc.

  When splitting attention, all activities negatively impacted

›  Primary Reason it occurs: “Choice, it’s always a decision not to be in the moment with someone!”

 Lack of Directness & Candor ›  Gossiping and Tattle telling

›  ‘Throwing team mates under the bus, putting another down, lifting yourself up at another’s expense

›  Avoiding the “hard” conversation/confrontation that needs to be had

›  Leaders’ generic, blanket speech to a team

›  Primary Reason it occurs: “Low Self-Esteem, Low Trust Relationship & a Lack of Confrontation Skills”

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  How Did You Score?  7-22 – Champion Communicator  23-39 – Playoff caliber  40-59 – Mediocre at best  60-70 – Lots of room for improvement

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  3 Levels of High-Performance Leadership Communication   Learn Specific Ways to Communicate to Motivate at 3 Levels

›  Self Communication

›  Group/Team Communication (from in front of the room/ public speaking)

›  Individual, 1:1 Communication

www.HowToImproveLeadershipCommunication.com/pm

“The 7 Deadliest Communication Sins of Project Managers”

• Webinar Handout/Notes with Communication Assessment Scorecard • The “7 Communication Sins” white paper report • 7 Communication Sins webinar slides

Download both for FREE at… www.HowToImproveLeadershipCommunication.com/pm