how emotional intelligence leads to positive results

How Emotional Intelligence Leads to Positive Results

Kim Morris Lee

 Director, Organizational Effectiveness

University of Illinois at Chicago

LEADING TO POSITIVE RESULTS

EMOTIONAL INTELLIGENCE

•Need for Change – Show Value Add•Multiple Employee Groups•Multiple Levels•Multiple Units

COMMITMENT TO DELIVER RESULTS

• Bottom Line – “If you don’t talk it out, you will act it out.”• How Do We Get People To Accept Need For Respectful Dialogue?• Got Emotional Intelligence?

MEANS TO AN END – POSITIVE END

• Empathy• Organizational Awareness

WHAT IS EMOTIONAL INTELLIGENCE?Re

cogn

ition

Regu

latio

nSOCIAL

Social-AwarenessSelf-Awareness

• Self-Confidence• Accurate Self-Assessment

SELF

Self-Management

• Self-Control• Adaptability

Relationship Management

• Influence• Teamwork and Collaboration

REALLY?

• Discussed Program with Executive Level Management• Showed results achieved in other organizations • Revenue generation – and meeting expressed need for

professional development• Program includes techniques to increase EQ on multiple

levels – self awareness, social awareness, relationship management

CRUCIAL CONVERSATIONS

Kim Morris Lee, PhDDirector, Organizational Effectivenesskmorris@uic.edu