how does anything get decided around here - decision dilemmas

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Decision Dilemmas: Are They Slowing You Down?

@GerryKirk

@gerrykirk

How are these decisions made, and by who?

•Taking vacation•Purchasing office supplies•Coding guidelines•Select new member of team•Dress code

@gerrykirk

1. Tell - Manager tells teamManager

Team

Levels of Authority

@gerrykirk

1. Tell - Manager tells team2. Sell - Manager sells decision

Manager

Team

Levels of Authority

@gerrykirk

1. Tell - Manager tells team2. Sell - Manager sells decision3. Consult - Manager consults, decides

Manager

Team

Levels of Authority

@gerrykirk

1. Tell - Manager tells team2. Sell - Manager sells decision3. Consult - Manager consults, decides4. Agree - Equal authority

Manager

Team

Levels of Authority

@gerrykirk

1. Tell - Manager tells team2. Sell - Manager sells decision3. Consult - Manager consults, decides4. Agree - Equal authority5. Advise - Team decides, Mgr advises

Manager

Team

Levels of Authority

@gerrykirk

1. Tell - Manager tells team2. Sell - Manager sells decision3. Consult - Manager consults, decides4. Agree - Equal authority5. Advise - Team decides, Mgr advises6. Inquire - Team decides, Mgr inquires

Manager

Team

Levels of Authority

@gerrykirk

1. Tell - Manager tells team2. Sell - Manager sells decision3. Consult - Manager consults, decides4. Agree - Equal authority5. Advise - Team decides, Mgr advises6. Inquire - Team decides, Mgr inquires7. Delegate - No manager involvement

Manager

Team

Levels of Authority

@gerrykirk

Sample Decision Agreements

@gerrykirk

Play a Game to Decide Authority Levels

@gerrykirk

Game

@gerrykirk

Situation #1:The team wants to purchase

office equipment / supplies to aid in their work. What authority to

give them?1. Tell - Manager tells team2. Sell - Manager sells decision3. Consult - Manager consults, decides4. Agree - Equal authority5. Advise - Team decides, Mgr advises6. Inquire - Team decides, Mgr inquires7. Delegate - No manager involvement

Manager

Team

@gerrykirk

Situation #2:Policy on taking vacation time

1. Tell - Manager tells team2. Sell - Manager sells decision3. Consult - Manager consults, decides4. Agree - Equal authority5. Advise - Team decides, Mgr advises6. Inquire - Team decides, Mgr inquires7. Delegate - No manager involvement

Manager

Team

@gerrykirk

Situation #3:Select new team members

1. Tell - Manager tells team2. Sell - Manager sells decision3. Consult - Manager consults, decides4. Agree - Equal authority5. Advise - Team decides, Mgr advises6. Inquire - Team decides, Mgr inquires7. Delegate - No manager involvement

Manager

Team

@gerrykirk

Observations

@gerrykirk

GameWill you try it?

@gerrykirk

OK, now it’s your turn!

@gerrykirk

Meet Marty at Mgmt 3.0