how 4g can help financial services companies

Post on 22-May-2015

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This is the presentation delivered at the Mobile Masterclass for the Financial Services Sector on Jan 29th, 2013. It shows working examples of how other industries are exploiting universally available mobile technologies: trying to provoke FS companies to consider some of the techniques for their customer engagement. Do please contact me (adrian.sarosi@openmarket.com) for the associated notes.

TRANSCRIPT

How 4G can help the financial services industry29 January 2013Adrian Sarosi

Where are your customers today?

Proprietary & Confidential to OpenMarket2

Stating the obvious…

Proprietary & Confidential to OpenMarket3

4G for the future

Proprietary & Confidential to OpenMarket4

4G today!

•Gaming•Giving•Gambling•Girls

Proprietary & Confidential to OpenMarket5

Gaming

Push Notifications

Proprietary & Confidential to OpenMarket7

In Game Payments

Proprietary & Confidential to OpenMarket8

Giving

Have you seen them?

Proprietary & Confidential to OpenMarket10

The Faberge Big Egg Hunt

Proprietary & Confidential to OpenMarket11

Let the user decide…

Proprietary & Confidential to OpenMarket12

Gambling

I can bet!!!

Proprietary & Confidential to OpenMarket14

Girls

Multi-channel

Proprietary & Confidential to OpenMarket16

User–defined flexibility on payments

Proprietary & Confidential to OpenMarket17

OpenMarket Solutions

• Premium SMS• Web/WAP Billing• Application/In-

Application Billing• Direct Operator Billing• Mobile Crediting• Factoring (FastPay)• Pre-Auth &

Authorization API• Refund & Chargeback

APIs

• Global SMS• Standard, Premium,

& FTEU• One-Way &

Interactive• MMS• Push Notifications• Short Codes, Long

Codes/Virtual Numbers

• VSIM hosting

• PaaS• CMX2 (Services,

Content, Publishing)• Chat & Customer

Care• IVR – Voice & Video

• Voice & Video Short Codes

• Location API• Operator Look-Up API• Subscriber Profile API• Telephony Gateway

18 proprietary and confidential

Bespoke services

Key takeaways

• Effective communication is simple communication• Encourage a response which triggers further action

and engagement• Significant cost savings and benefits can be made

across multiple departments• Mobile is personal – offer the choice to the user• Use mobile to overcome hurdles – don’t make new

ones!• Mobile isn’t static – be prepared to invest• Mobile is the glue

Proprietary & Confidential to OpenMarket19

Contact/follow us

20 Proprietary & Confidential to OpenMarket

Adrian.Sarosi@openmarket.com

Text adrian to 88600

Go to www.openmarket.com and follow @OpenMarketEU

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