home depotdisputev4

DOING BUSINESS WITH HOME DEPOT

By Lucille McElroy

lucille.mcelroy2@gmail.com

ORIGINAL PURCHASE

VISSANI REFRIGERATOR

I first called the manufacturer. Was referred to the

store, being less than 30 days. Then store referred

me to Extra Protection Plan, EPP referred me back

to store. Store rep ordered me to bring the ref to

the store for refund. When I explained that I had Pro

Delivery, then they agreed to bring a new

refrigerator to swap out.

2ND VISSANI REF

When the ref was emptied from box, the seal was

working. After stocking back the ref, the seal was

defective. I called home depot and was told to

return the ref to the store. I was told to pay for the

new Whirlpool ref because they could not take out

merchandise without being paid.

3RD REF

FOLLOW UP CALL FOR MILITARY DISCOUNT

I got a call asking for my credit card again to give

me a military discount.

10/5/13

While doing accounting for the rental property, I

discovered a mistake on Home Depot’s part.

1. I ordered a 3 year protection plan just like the

original purchase and I was billed for a 5 year

plan.

2. I was expecting a charge of $599.41 less 10%

military discount

and instant rebate.

INSTANT REBATE

9/25 $599.41 CHARGE

NET CHARGES FROM HD

9/25/13 charge Home Depot 599.41

9/28/13 credit (48.94)

9/28/13 credit (0.76)

Net charges from Home Depot 549.71

AMOUNT OF EXPECTED REFUND

Vissani 359.00

3 year Extended Protection Plan 60.00

Subtotal 419.00

Pro Delivery 19.95

Subtotal 438.95

Less military discount ($359 x 10%) (35.90)

Subtotal 403.05

Sales tax ($359 x 9%) 29.08

Vissani refrigerator 432.13

CHARGE SHOULD BE

9/25/13 Whirlpool refrigerator 404.10

3 year protection plan 60.00

Instant rebate (25.00)

Military discount 10% ($404.10-25) (37.91)

Subtotal 401.19

Sales tax 9% x($404.10-25-37.91) 30.71

Amount should have been charged 431.90

Home Depot must credit

( 549.71)

Charge for Whirlpool ref (3rd replacement)

431.90

Refund for Vissani ref SWAPOUT

(432.13)

Net Credit demanded from Home Depot

( 549.94)

CREDIT CARD DETAILS

IMPORTANCE OF ACCOUNTING

I dedicate this awareness to my dad, Luciano Atillo, CPA

who made sure all his children became one.

It behooves for one to review their credit card statements

and use waveapps.com to account for transactions.

Author is spear header of Golden Star Realty & Property

Management. A division of www.goldenstarfsi.com

UPDATE

Sunday, October 6. Author receives call from

Latilda of Home Depot Customer Service responding

to an online query posted yesterday. She requested

more information which author provided including

control invoice numbers, description, unit price, date

posted in credit card statement. Latilda assured to

coordinate with store regarding the matter. Military

discount is not on services, but just on merchandise.

NEED TO HIRE COMPETENT STAFF?

https://sites.google.com/site/acctgcollaboration

https://sites.google.com/site/willingandablepros/

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