higher ed chatbot yana features€¦ · yana features integrations higher ed knowledge contextual...

ART OF CONVERSATION

PROSPECTMANAGEMENT

STUDENT SUCCESSSUPPORT

BRAND EQUITYFOR ALUMNI

YANA FEATURES

INTEGRATIONS

HIGHER ED KNOWLEDGE CONTEXTUAL KNOWLEDGE

PROCESS AUTOMATION

SECURITY & COMPLIANCE

MultilanguageSlang & ColloquialismsEmojisVoiceText Video & AudioPDFManage unknownsHandovers

SalesforceService DeskBannerPeopleSoftLearning Management Systems

Conversation contextUser contextTime contextInformation Context

Process modeling Process engineering

FERPAATI

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Semester scheduleInformation TechnologyAdmissions & Career CenterEOPO�ce of Student LifeExtended eLearningOutreach & School RelationsRecords & RegistrationStudent Health ServicesFinancial Services & AidBasic needs, food, and housingLearning & Testing CenterAcademic A�airsAdvising and Help DeskCashier’s and Registrar’s O�ceBookstore and LibraryParking, maps, and directions

Complex conversationsPersonalized contentAdvanced engagementATI complianceVoice only deviceAlexa for BusinessCampus-wide deployment

MinimalisticQuick information Delivery integrationProspect engagement

Connect on social mediaBuild brand equityEngage alumni

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ARTIFICIALINTELLIGENCEARTIFICIALINTELLIGENCE

The most important

for ahigher ed chatbot