herbalife customer presentation

Copyright©2016SplunkInc.

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RandyA.MillerVicePresident,DevelopmentandQuality- MemberTechnologyandStrategy

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Sonification?

SoundofHerbalife’sEcommerce

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MyCompanyOverview• HeathandWellbeingProducts

• MyTeamdesigns,developsandrunsHerbalife’sglobalwebsiteandmobileapplications.

• 4Datacenters,in4continents,400+serversserving98countries.

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MyBackgroundandRole• Developmentbackground.

• Nowleaddev,qa andops.• FavoriteSplunkshirt– “Letmypeopleknow”.

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HowWeGotStarted• Startedwith10GBSplunkCloud.

• Gotvalueinthefirstday.

• IncreasedouroperationalIQtenfold.

• Improvedvisibilityandtrustbetweenteams.

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BeforeSplunk• Manualinitiationoflogcapture.

• Daystogetlogs,limitedaccessbyfewteammembers.

• OftenRCAswouldbeinconclusiveduetoeffortandtime.

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NewProcessNeeded• Limitedperformancemetricsforpredictivesizing

• Errorresolutionwasatime-consuming,manualprocess.

• Hardtocorrelateeventsacrossdevicesandserver

• Nohistoricaldata

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FindingValueWithSplunk• Wentfrom10-50GBin6Months

• EveryonecannowseewhatbeforeonlyOpscouldsee.ThisisHUGE!

• MajorarchitectureupgradesgosmoothandfastwithSplunk.

• Frequentdailyreleases,withlowrisknow.

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ProductionVisibility=Trust• Wentfrom4architecture/operationsguru’sto250+now

• Nowwithmoreauthorizeduserswe’veslashedMTTRfromdaysorweekstoamereminute

• Canbackchecklogsforcustomeractivitytoverifyclaimlegitimacy

• Capturingweb,SQL,appandDevALMlogs.

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SlowPages?

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What’sontheLoadBalancer?

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SomeWaysWeUseSplunk

• Nowexamininghowdifferentapps,deploymentsandversionscaninfluencevariousreal-timemetricsandqualitycharacteristics

• InstrumentedtoolsetstojournaldatatotheSplunkplatformtoshowinfluenceofinfrastructureandapplicationchangesonbehaviorandproduction

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WhichproducthastheleastnumberofErrors?

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HowManyReports,HowBig,WhatType?

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Didthatdeploymentmakethingsbetter?

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GrowingWithSplunk• We’vecreatedacollaborativecommunityofSplunkexperts

spanningmultipledepartments

• Canmanagemillionsofdatapoints,understandserverperformanceandmonitorapplicationsinamatterofmoments,ratherthanweeksormonths

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TopTakeaways• ExposeasmanypeopleaspossibletotheSplunkinterface

• You’lldiscoveralotofamazingthingsthatyoudidn’trealizewerehappening.

• IloveSplunkbecauseithasthegreatestcoverageacrossmanydifferenttechnologies,platformsandappliances

• Italsohasaverymatureecosystemandcommunity

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NextSteps…• Nowtomoveintomachinelearningformoreautomated

anomalydetectionandpredictiveinfrastructuresizing

• DevOps- Real-timeviewofproduct/dev/qa/releaseeventsandtrends

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GetaGoodNight’sSleep…

“Thinkabouttherelevant questionsyouhaveandthinkaboutwhatdatayoucancapture.Don'tworryaboutthescaleandthevolumeofthedata.Splunkisgreatat

siftingthroughallthatforyou”- RandyA.Miller

ThankYou