helping to streamline an entire country - pnmsoft.com · › simplified user experience ( 7 erp...
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eSPap | Entidade de Serviços Partilhados
da Administração Pública, I. P.
Helping to streamline an Entire Country
(A Gartner BPM case study)
Leading provider of BPM solutions with 18 + years experience
Global software company, offices and business partners w/w
Global customers, millions of users
Bloor – BPMS Champions
IDC – BPMS Major Player
Gartner 2014 iBPMS Magic Quadrant Vendor
Microsoft Premier BPM & SOA Partner
TAP, Business Critical SharePoint & Dynamics CRM
Commitment to your BPM project success - trusted BPM
partner with an impressive deployment record
Click to edit Master title styleAbout PNMsoft….
BPM and Workflows is our sole focus
Many organisations around the world use Sequence to support
their business processes.
Many of our clients run core, or mission critical processes
demonstrating high usage and large volume of data
transactions
PNMsoft are known for high deployment rate and successful
deployment methodology
PNMsoft have a comprehensive support structure to provide
guidance (design, architecture reviews etc) as well as best
practices advice to our business partners and customers
worldwide.
to edit Master title styleExperience & Track Record
to edit Master title stylePNMsoft customers include..
to edit Master title stylePNMsoft customers include..
And many, many more..
The #1 BPM suite
for
Sequence™
The eSPap Programme
| 9
Background
In May 2007 GeRAP, a company fully owned by the Portuguese Ministry of
Finance was created with the mandate of implementing a Shared Service
Solution for Financial and Human Resources Management for the 450 entities
and over 500,000 workers the central public administration.
The project was driven by the needs to reform the public sector and respond
to financial and change /agility pressures.
The goals of phase 1 were to put in place the Financial System with a limited
deployment in five entities within the Ministry of Finance.
Phase 2 goals were for the subsequent deployment to the entire public
administration for both Finance & HR processes.
.
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Scope
A new benchmark for Shared Services in Public Administration
Build an integrated solution able to deploy quality financial and human
resources management services in both modes:
Shared Services
Shared Platform
The solution must be;
Business User Focussed / Agile - Able to quickly adjust to changing
business requirements
Efficient enable continuous improvement by monitoring processes
Open & Interoperable
Cost Effective with a low TCO & consistent with private cloud principles
| 11
PA Challenges
Landscape
20 different purchasing systems
15 different salary management systems
Limited metrics & management information
Poor quality, aging & obsolete system
High maintenance cost
Many different processes
High level of complexity, usually multiple screens/ systems for the end
users to complete a task
Challenges
The need to streamline & standardize processes and interfaces
Integrate data and solutions
Rationalize costs
Deliver reliable management information
Build a customer driven SLA based relationship
Overcome negative perception of former experiences in providing Public
Administration with common services and solutions.
| 12
BPM - A Transformational Approach
A vision and architecture to radically transform and simplify the operations
came about in 2009.
A BPM and SOA approach delivered through a private cloud
PNMsoft selected through technical evaluations as the BPM platform –
partnering with Microsoft
The strategy would enable the PA to;
Simplify complex operations & reduce demands on skills & training effort
Look to use alternatives technology and make cost-savings compared to
the existing ERP platform (reduce licencing costs)
Support a large number of human-centric operations (processes) as
opposed to machine-centric translations
Provide rapid application development for faster time to solution, minimal
coding, supports frequent changes
Leverage existing Microsoft technologies, improve the user experience,
reduce learning overheads
| 13
Current Statistics
Finance
• 10,000 + users
• 350 Organisms/ departments
• 20 processes automated and in production
• Proposta de Aquisição de Bens ou Serviços
• Fluxo de Aprovação de Faturas e Receção de Bens
• Pedido de Lançamento de Faturas
• Gestão de Dados Mestr -Material, Fornecedor, Cliente, Item Financeiro
• 3,000 new workflow instances created per day
HR
• eSPap internal use ( rollout underway to other organisms)
• 300 users
• 2 processes automated in production with many more under development or
in the pipeline
• Alterar Dados: pessoais, familiares e fiscais
• Definir ou Alterar Plano de Férias
·
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Programme Achievements
› Simplified user experience ( 7 ERP screens consolidated into 1 SharePoint portal).
› Reduced errors, duplications and rework
› Users have access to more and better information, single point of data capture,
self- service processes.
› Improved quality and accuracy in management information.
› Cost reduction in licensing fees, system maintenance and upgrades.
› Cost reduction due to integrated solution for PA.
› Best practices, process normalization and Regulatory compliance for public
sector.
› Solution can be updated in accordance with legislative developments, business
changes. best practices - whilst reducing the impact on the users and the
business processes.
› Providing all partners with just in time (JIT) finance information therefore
enhanced management and control capacity.
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Architecture
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User Portal
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Example Web Form
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Example Web Form
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Labels are left-aligned
horizontally and middle-
aligned vertically
Fields are left-aligned
1 <br/>
here
Effective date is in a
table, with 1 row,
right aligned to this
edge
Grid has width 100%
Notice the
space here
No margin
here
No margin
around the grid
| 20
All history popups
follow the same
structure
Centered on
the screen
Transfer
button
No margins
between the
controls and popup
edge
Grid has width
100%
1 empty line
above the
buttons
Buttons are right
aligned to the
popup edge
| 21
Process Modelling Environment
| 22
Take a Test-Drive in the Cloud
and see your Business
Processes in motion...
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