help for the chronically underfunded e-learning solutions on a shoestring: jane bozarth, e-learning...

Help for the

Chronically Underfunded

E-Learning Solutions on a Shoestring:

Jane Bozarth, E-Learning Coordinator

NC Office of State Personnel jane.bozarth@ncmail.net

Part I“What is e-learning?”

Advantages (1)Travel $Trainee time away from workJust-in-time (eliminate waiting lists/empty seats)Just-for-meEasier to update

Advantages (2)Printing/materials/classroom $ScalableConsistent delivery

Obstacles (1)Problems with 24/7Learner buy-inManagement buy-inTrainer buy-in IsolationStart-up $Equipment considerations

Obstacles (2)Learner motivation/trainer controlUpdating materialsLiteracy requirements

JANE’S BIG FEAR:

Technology Abuse

The Decision

If the e-learning solution is

= or > the alternative,

then e-learning may be the better choice

“E”-learningComputer-based training (CBT) Intranet-based training Internet-based trainingWeb-based training(WBT)Dozens of other names

Levels Knowledge databases

Performance support

Online support

Asynchronous training

Synchronous training

Uses?Basic skillsOnline degrees/academicsSupplement to classroomNew employee orientationMandatory business training: refresher

on proceduresBusiness applications (computer)

Training to INform

RulePolicy“Awareness”

DFWP AIDSEmail Etiquette ADA

= Content

Training to PERform (near reach)

Filling out form Process (such as how to make a

conference call on the new office phones)

Training to PERform (far reach)

=Advanced Application Critical Thinking

Empathy SkillsInteracting with Angry CustomerDDI

Part II“E-Learning on a Shoestring”

Build or buy?Company-Specific? REALLY?

More than 500 users?

What we already had:

Hardware Software Peripherals

Dell Latitude MS Paint Scanner

Telephone PowerPoint CD Burner

Word Microphone

E-mail

NetMeeting

LOTS of training materials, including video we owned

What we had access to:

WHO Software Peripherals

Narrator Macromedia 30-day trial+free tutorials

Digital camera

Flash designer VHS to digital converter

MANY collegestudents

Other decisions:Early vs. elegantPerfect vs. good enough

What do you really NEED?

MYTHSBefore you can do anything else, you

have to have a/an:

Authoring toolOn-site Web designerLearning Management System

NC’s ProgramMix of built and boughtSupervisor Skills, Mandated Topics, and

Employee Development25,000 users in 18 months100% completion My salary + computer + ….

BUILDING

Use what you have

Word

PowerPoint

MS Paint

Email

Word Web PageWizard

MS PAINT

Start—

Programs—

Accessories—

Paint

Time to move up? Html EditorsPage ToolsAuthoring Tools

Adding OnFree VisualsFree InteractivityCoursebuilder Quia gamesHot Potatoes gamesCollaborative Learning Systems games

CollaborationRole PlaysCase StudiesTeam AssignmentsStudent Home Pages

Job Aids

Other Bricks

Network! ASTD, ISPI, NAGTADBeg, barter, borrowUse “child labor” Reusable objects

Always ask: how’d they do it?

Are there any cheaper alternatives?

BUYING

Vendor: developmentGET YOUR ACT TOGETHER

What are you buying?

How much?

Vendor: OTS (Jane: Ask the right questions:Not “Is it a good product?”Not “Do you like it?”)

VENDOR

Free, trial, demo, sample, cheap

Optimize, don’t customize

Limit licenses

Add on, don’t renovate

Add on, don’t renovate:

Jane Bozarth

E-Learning Coordinator, NC Office of State Personnel’sHRD Group

Author: E-Learning Solutions on a Shoestring

Contributing Writer, Training magazine

Jane Bozarth NC Office of State

Personnel HRD Group

Jane.bozarth@ncmail.net

(919) 733-8339