health it summit san francisco 2015 - case study "mobilizing the workforce: no trade-off...
Post on 15-Jul-2015
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About CenClear
Dedicated to providing services to children
and families in central Pennsylvania.
• Founded in 1980
• 600+ employees
• Programs include a variety of childhood education & behavior health services
• Reaching more than 1,700 families & 3,300 children each year
How We Operated
• Antiquated Wi-Fi only Fujitsu tablets for remote reporting
• Reporting – combination home-grown Excel & Word docs and paper forms
• VPN connectivity from hotspot or staff member’s home
Challenges: − Rural geography with poor connectivity
− Serious HIPAA compliance vulnerabilities
− Excessive travel costs
− Delayed submissions of reporting & billing
Our Vision
• Improve the mobilization of our workforce
• Increase efficiency of mobile reporting
• Reduce operational costs
• Meet & maintain HIPAA compliance
Initial Solutions: − Hosted client management software solution
− iPads utilizing Verizon LTE Network
− Microsoft Office for iPad
− Mobile Device Management (MDM) solution
Pilot – Phase I
• Acquired 20 iPads from Verizon
• Utilized Verizon LTE Network
• Defined management, security, and control requirements for iPads
• Implemented Globo’s MDM solution
Conclusion: Success!
iPads demonstrated successful connectivity
Management & security requirements met
Immediate acceptance of iPads by all testing end users
Pilot – Phase I – What We Learned
Following Phase I, we identified the following requirements:
Separation of business-related data from native data on the iPad
Providing end users secure access & edit capabilities to CenClear shared files
Ensuring a positive and acceptable end user experience
Pilot – Phase II
• Implemented Globo’s Secure Workspace solution
• Utilized Microsoft Excel & Word on iPad
Conclusion: Not so much…
Security of company Email & PIM data met
− Excel & Word docs NOT viable on iPad
− Unhappy end users
Pilot – Phase II – What We Learned
Following Phase II, we identified the following requirements:
Creation of proprietary forms application solution to replace Excel & Word
Host forms application inside Globo’s Secure Workspace solution
What We Implemented
330 iPads
Verizon LTE Network
Mobile Device Management
& a Secure Workspace
Credible
Results
Improved HIPAA compliance
Improved efficiency
• Reduced data entry errors
• More timely reporting
Reduced Costs
Less Help Desk calls due to
better connectivity
Reduced paper consumption
$105k reduction in budget
5% increase in billable hours
Honorable Mention at Mobile Enterprise Magazine’s 2014
Mobilizer Awards
Info Security's 11th Annual 2015 Global Excellence
Awards Finalist
Next Steps
Replacement of all paper forms and Excel & Word docs on iPads
Globo providing turnkey proprietary forms application to reside in it’s Secure Workspace solution
Key to Success?
Involved end users
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