health information ambassador program at sharp memorial hospital jackie davis, mlis
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HEALTH IN
FORMATI
ON
AMBASSADOR PROGRAM AT
SHARP MEMORIAL H
OSPITAL
J AC K I E
DAV I S
, ML I S
CUSHMAN WELLNESS CENTER LIBRARY
INSIDE THE HEALTH LIBRARY
BINDER OF HEALTH INFORMATION AMBASSADOR
THE SHARP EXPERIENCE
• Volunteers and Staff
• A set of behavior standards and “must haves”
• Integrated into everything we do and brings it to life.
PATIENT FAMILY CENTERED CARE TEAM
PFCC model of care:- Partnership between health
care providers and patient- Families have important
role in healing
4 CONCEPTS FOR PATIENT FAMILY CENTERED CARE
Dignity and respect Information sharing – complete,
accurate for partnering in their own health and decision-making
ParticipationCollaboration
PLANETREE DESIGNATION“…the Planetree Designation
ProgramTM is the only program to formally recognize excellence in patient- and person-centered care across the continuum of care” www.planetree.org
SHARP’S CORE AWARD FOR THE HEALTH INFORMATION AMBASSADOR PROGRAM
FLOWCHART OF HEALTH INFORMATION AMBASSADOR
Patient/Family Information Requested
1. Beginning of Volunteer
Shift
2. Check in with Health
Library
3. Begin Rounding4. Fill out request
form from patient, family,
health professional
5. Deliver requests to
Health Library in OPP
6. Deliver filled information request to
Patient Room
7. Fill out online log and debrief
with Health Librarian
VOLUNTEER TRAINING CHECKLIST
Voluntee
r
Training
PICTURE OF VOLUNTEER HEALTH AMBASSADOR IN SHARP MEMORIAL
INFORMATION REQUEST FORM
The Community Health Library - Your Partner for Health Education and WellnessIf you are living with a new diagnosis, would you like to gain more understanding of your current condition? Would you like more information on how to live a healthier life? Our team of professional health librarians are prepared to assist you and your loved ones with any of your health education and wellness needs.Please complete the form and the team will begin working for you to address any information needs on health topics for you or your loved ones.NAME____________________PHONE________________DATE____________I prefer to get the information through Mail – address _________________________________________________ Email – address ________________________________________________ Hospital room number____________ Pick up at the Cushman Health Library in the Sharp Memorial Hospital Outpatient Pavilion 3075 Health Center Drive, First Floor, San Diego 92123Health topic (Be as specific as you can -- do you want us to find general information, diagnosis, causes, treatments?)_____________________________________________________________________________________________Language preference __________________Please submit your request through your nurse, email (library@sharp.com), fax 858-939-5032, Text 1-(858) MED-EASY. You may also reach us by phone at 858-939-5030.Hours: Monday-Friday 8:00am – 6:00pm
CHART OF HOW PATIENTS PREFERS TO RECEIVE THE PRINTED INFORMATIONHow patient prefers to get infor-
mation
MailEmailIn RoomPick Up in Library
TOPICS REQUESTED BY PATIENTS ON
Diabete
sCan
cerHea
rtLun
g
Gastroi
ntesti
nal I.
..
Arthri
tis
Orthop
edics
Physi
cal Th
erapy
End o
f Life
Nutritio
n
Socia
l/Local
Serv.
..Othe
r0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Topics requested
LANGUAGES REQUESTEDNumber Response Date Other (please specify)
1 Aug 30, 2012 Chinese2 Aug 27, 2012 Tagalog3 Aug 23, 2012 Arabic4 Aug 13, 2012 Vietnamese5 Aug 3, 2012 Russian7 Jul 19, 2012 Chinese8 Jun 8, 2012 Arabic9 May 17, 2012 Vietnamese
10 Feb 21, 2012 Vietnamese11 Oct 12, 2011 Tagalog12 Sep 12, 2011 Korean
TURNAROUND TIME FOR EDUCATION REQUESTTurnaround Time for Edu-
cation Request
Less than 2 Hours
Less than 4 hours
Less than 24 hours
1 Day
2 Days
NETWORKING
26 Healthcare organizations have requested more information!
CHALLENGES1. Volunteers –
get sick, take vacations,
students have finals
ADDITIONAL CHALLENGES2. Staff
new staff
per diem staff
level of comfort of experienced staff
QUALITATIVE MEASURESQuotes ~“A patient was so grateful for our health information service because she didn’t really understand much about her condition and didn’t have family around to help. She also really appreciated the time I spent with her.”
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