hcl & hybris - hcl technologies · people customer engagements key service offerings...
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www.hcltech.com
People
CustomerEngagements
Key ServiceOfferings
Partnership
Processes
Over 70 hybris professionals
More than 25 hybris certified architects
and developers
100+ years of combined
experience in hybris product
implementation
Over 4 years of experience in
working on hybris with various clients
Clientele includes a leading retail
industry player, aircraft
manufacturer, aerospace
corporation, healthcare products manufacturing firm
and more
Proven global delivery model
supported hybris training and
induction plans
hybris knowledge repository and best
practices
Customized processes, templates,
checklists and methodologies
Global Partnership with hybris Software
Receives the highest level of product and
solution support from hybris for all implementations
and support engagements
Early access to upcoming hybris
releases and patches
Access to professionals
Application Roadmap and Architecture Consulting
End-to-end Implementation from Concept to
Deployment
Application Re-design and
Re-implementation for Performance
Optimization
Application Maintenance and
Production Support
Application Migration and
Upgrades
Business Process Consulting
ASM & Professional Services
HCL & hybris
Customer Engagement andCommerce with HCL and SAP Hybris
Changing Engagement in Commerce
Touch Points Transforming into Business Moments
Awareness
Purchase
DIGITALTOUCHPOINTS
PHYSICALTOUCHPOINTS
Web
Radio, Print, TV,Outdoor Display
Word of Mouth
Direct Mailing
Store/Branch Agent/Broker
PR/Events
Social
SearchPaid ContentE-MailWebsiteSocial and Blogs
Mobile Website Kiosk Social Pages
WebSelf-service
ServiceCenter
Call Center/IVR
Offers andRewards Mailings
CommunitiesChatSocial
Survey LoyaltyPrograms
E-Mail Social
Mobile
Consideration
Post Purchase
Loyalty
External Touch Points
Managed Touch Points
Ever increasing touch points, capturing business moments and design thinking, are reshaping our clients’ strategies
31+Countries
Global DeliveryCenters
15+
Offices60+
Global Silver level partnership with hybris
Full-service customer engagement and commerce solutions provider delivering end-to-end solutions for B2B and B2C
Evolved customer engagement commerce (CEC) expertise and thought leadership on Data Hub, Headless Commerce, User-centric Commerce, Integrated Delivery Mechanism etc.
Recognition
Leading Aircraft Manufacturer
User-centric transformation of the parts store with enhanced features to enable ease of order placement and
a personalized shopping experience
Leading Healthcare Equipment Manufacturer
End-to-end B2B Web Store involving integration with back-end enterprise systems to provide omni-channel experience to users
MARKETING
SALES
SERVICE
COMMERCE
MVP vs. MDP mindsetSocial media and mobilityNext generation use of data for insight
Convergence of employee andcustomer experienceIncreasing integration with customer serviceDeep emphasis on data-driven Insights
Headless - Content RichExperiences with Commerce B2C-like experience in B2BEvolution of marketplaces
Proactive and predictive solutionsKnowledge agilityTouch optimized
CEM disruption in B2B and B2C is the new normal
Awareness
Consideration
Purchase
Post Purchase
Loyalty
Aligning with theChanging Customer
Engagement Landscape
HCL Technologies has been positioned as a Leader in Gartner Magic Quadrant for SAP Implementation Services, Worldwide, 23 July 2015 by Susan Tan. In this Magic Quadrant, Gartner has evaluated service providers for SAP programs that include:
• Ability to provide a comprehensive set of consulting, system integration and implementation services across multiple SAP applications, products and technologies
• Ability to service multiple industries in multiple geographies
HCL Technologies has been positioned as a Strong performer in both The Forrester Wave™: B2B Global Commerce Service Providers, Q1 2015 and The Forrester Wave(TM): B2C Global Commerce Service Providers, Q1 2015 by Andy Hoar and Adam Silverman, February 9, 2015 , Forrester Research Inc. According to the latter report “HCL has made the transition into the digital business space and has begun to offer front-end design and strategy consulting services”
Gartner Forrester
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