hangout presentation netherlands
Post on 14-Jul-2015
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The NetherlandsGoogle Hangout
From Stakeholder Engagement
to CollaborationMax Hardy
Not all projects are the same
• … therefore how we approach needs to take a number of factors into account.
• Complexity models from DaveSnowden and Ralph Stacey can help ….
• Let’s look at the latter’s.
Technically Complicated
3
Agr
eem
ent
Certainty
Clo
se t
oF
ar fr
om
Close to Far from
SimplePlan, control
Adapted from Ralph Stacey
4
Agr
eem
ent
Certainty
Clo
se t
oF
ar fr
om
Close to Far from
SimplePlan, control
Adapted from Ralph Stacey
Technically Complicated
Technically complicatedCoordinate and use expertise
Socially Complicated
5
Agr
eem
ent
Certainty
Clo
se t
oF
ar fr
om
Close to Far from
SimplePlan, control
Adapted from Ralph Stacey
Socially complicatedBuild relationships; create common ground
The Zone of Complexity
6
Agr
eem
ent
Certainty
Clo
se t
oF
ar fr
om
Close to Far from
SimplePlan, control
Technically complicatedCoordinate and use expertise
Socially complicatedBuild relationships; create common ground Action-learning with
diverse people and organisations
Adapted from Ralph Stacey
7
Agr
eem
ent
Certainty
Clo
se t
oF
ar f
rom
Close to Far from
• Rules,regulations, procedures
• Structure• Detailed budgets• Rational processes• Performance management
from above• Hierarchical organisation
• Relationships• Networks• Vision & values• Trust
• Customer focused• Identify and purpose• Personal
responsibility• Performance
management from below
• Adaptability
Stacey’s Agreement and Certainty Matrix
Adapted from Ralph Stacey
Let’s look at example
• A pipeline supplying an isolated town in the middle of NSW
• It’s the year 2001.• Pipeline built to supply a shale oil refinery in late
1940s with expected world oil shortage.• Oil shortage didn’t eventuate. Refinery shut
down.• Ghost town – population of less than 50 but with
town water supply!
Glen Davis
Events unfold• Department of Land and Water Conservation
liaise with Fish River Water Supply – determine to offer water tanks
• Local government concerned/State govt interventions
• Strong public reaction• Rumours, rumours and yet more rumours• Decision to reinvestigate ‘the problem’
A surprising, happy ending
Reverse logic or starting with the end in mind
Stakeholders actively support implementation
17
Stakeholders co-create the strategy or plan
Stakeholders co-design how they will work together
Stakeholders co-define the problem & what they want to achieve
Sponsors believe collaboration is the way to go
Stakeholders understand each other’s perspectives
Collaborative Governance
18
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