gsgcnwi service unit cookie manager training...jan 07, 2020  · service unit cookie manager...

GSGCNWI

Service Unit Cookie Manager Training

1

The Team and Guest

2Service Unit Cookie Manager Training

Product Program

o Carl Canale

o Susan Rakis

o Angela Foster

o Conchetta Jones

o Sheri Lambert

o Shari Millard

o New! – Valeria de Leon

Regional Volunteers

o Ally Eckert

o Beverly Vild

o Brenda Charron

o Debbie Malinowski

o Karen Bellot

o Marcia Hundt

o Narda Seaberry

o Rosa Garcia

o Selena Randecker

o Tenise Brandon

The Team and Guest

3Service Unit Cookie Manager Training

Today’s Agenda

4

Review of the 2019 Cookie Program

Results

What’s in store for the 2020 Cookie

Program Training

Your role as a Service Unit Cookie

Manager (SUCM)

All the details so you feel confident:

• Getting ready for the cookie

program

• During the cookie program

• Wrapping up the program

Service Unit Cookie Manager Training

2019 Program Review

5

• 4,458,071 in Cookie Sales

• 121 PGA packages

• 36,743 girl sellers

• 46 Service Units who met/exceeded their cookie goal

• Our council ranks #4 in cookie sales (LBB council)

• Our council ranks #1 in Digital Cookie sales

S

What’s Up Next?

6Service Unit Cookie Manager Training

The 2020

Cookie

Program

CONFIDENTIAL & PROPRIETARY

2019-2020 Campaign Theme

CONFIDENTIAL & PROPRIETARY

Get ready to celebrate

all the ways girls grow,

learn and make an impact

through the Girl Scout

Cookie Program®.

Remember to keep the new

Lemon-Ups cookie confidential

until January 7, 2020.

CONFIDENTIAL & PROPRIETARY

CONFIDENTIAL & PROPRIETARY

Girl Scout Cookies®

Loved by millions.

Baked with one

purpose.

• Inspired by girl entrepreneurs in the Girl Scout Cookie

Program®, these zesty lemon cookies are positively fun!

• Just like a G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader)™,

each cookie has something bright and motivating to say

Crispy lemon cookies baked with lemon glaze and inspiring messages to

lift your spirits.

Approximately 12 cookies per 6.2 oz.pkg.

• Made with Natural Flavors and Colors

• NO High Fructose Corn Syrup

• NO Partially Hydrogenated Oils (PHOs)

• Zero Grams Trans Fat per Serving

• RSPO Certified (Mass Balance) Palm Oil Remember to keep the new

Lemon-Ups cookie confidential

until January 7, 2020.

Bright, inspiring and truly unique–just like Girl Scouts!

Perfect for Sharing!

Each cookie brings joy to others, much like the

impact Girl Scouts have in their communities!

12 cookies included in each tray

8 embossed cookie messages

Remember to keep the new Lemon-Ups cookie confidential until January 7, 2020.

CONFIDENTIAL & PROPRIETARY

2019-2020 Girl Scout Cookie™ LineupRemember to keep the new

Lemon-Ups cookie confidential

until January 7, 2020.

CONFIDENTIAL & PROPRIETARY

New GSUSA Package Announcement!

2020 Girl Scout Cookie™ Season Kick-off

Remember to keep

the new Lemon-Ups

cookie confidential

until January 7, 2020.

CONFIDENTIAL & PROPRIETARY

Building fans by spreading the cookie love

Fans adore our online

video recipes featuring

fun cookie creations.

CONFIDENTIAL & PROPRIETARY

Volunteer Support

CONFIDENTIAL & PROPRIETARY

• Rally activities

The resources volunteer want most

Technology

Anytime, anywhere!

Everybody loves eBudde™ Troop App Plus

• Order cookies and rewards

• Spread inventory with Cookie Exchange

• Sign up for booths

• Video help on YouTube

Busy volunteers go mobile

Busy volunteers go mobile

• Full access for Service Unit User

• Updated Dashboard for Troop

• Settings Access

• Push Notifications

• Display booth door information

Troop Cookie Portal

The Cookie Portal

is much smarter

this season. It

allows volunteers

to only see what

they need at their

level.

Troop Dynamic Dashboard

Council will set

up the troop

dashboard and

Little Brownie

is working on

additional

widgets for the

program.

Troop Dynamic Dashboard—Cupboard Widget

Volunteer location

Cupboard locations

When volunteer hovers over cupboard

location, cupboard address & hours will

show in a text box.

Easier for volunteers to release booth sites they are not using

Cookie Exchange made Easier

Hover over email address to discover zip code for that particular troop.

Zip Code: 45065

Digital Girl delivered

orders will flow into

the eBudde troop

initial order tab

automatically for

2020 – during IO

(Initial Order) phase

only.

Booth Sale Recorder—Record Booth Sale

Recording booths is simpler than ever. You can do it from 2 locations in eBudde. Either way will get you to the same location.

From the Girl Order tab

From the troop booth site tab, Record Sales

Then select the girls that participated in the booth Sale with the check mark next to their name. Uncheck if the girl did not participate.

Click Distribute, cookie packages and money will be distributed to the girls. You can edit if needed. After all changes are made, click Submit Sale.

Booth Sale Recorder—Record Booth Sale

Enter the total number of packages that were sold at the booth sale. Remember to separate Core cookies from specialty cookies.

The booth sale and the money for the cookies, are both posted on the girl order tab.

CONFIDENTIAL & PROPRIETARY

Girl Rewards

& Resources

CONFIDENTIAL & PROPRIETARY

Rewards and resources that inspire and motivate

She’ll say ‘wow!’

CONFIDENTIAL & PROPRIETARY

Thank You!

The 5 Skills

38Service Unit Cookie Manager Training

•

••

•

•

•

•

All the details you need to know!

39

Get Ready To Wow

The Service Unit Cookie Manager Role

40

The Informer

Be the point person for all things cookie

The Liaison

Train your troops and distribute materials

Encourage the leaders in your Service Unit

The Manager

Monitor Cookies

Inventory

Rewards

Refer to your

Cookie Guide

For More Details

Key dates and materials

Initial Order Phase

Delivery

ACH

Setting Goals

41

Getting Ready

Schedule at-a-glance

42Service Unit Cookie Manager Training – Getting Ready

Cookie Program Begins January 1

Cookie Booth Sign Up January 12, 19 and 26

Troop Initial Order Due January 22 ( at noon)

Service Unit Initial Order Due January 23

Cookie Delivery February 7-9 and February 12-16

1st ACH Sweep February 28

Goal Getter Program Starts/Cookie Cupboards Open February 10

Cookie Program Ends March 23

2nd ACH Sweep March 27

Cookie Rewards May/June

Supporting the Cookie Program

43Service Unit Cookie Manager Training – Getting Ready

Broadcast on website will begin at 2 pmOR

In-person Watch PartyVernon Hills Gathering Place at 10-12

Friendship Center Place at 2-4

Supporting the Cookie Program

44Service Unit Cookie Manager Training – Getting Ready

If you are a Service Unit hosting your

own watch party… please email Product

Program a list of your participants by girl

and adult.

We will then mail you a box of supplies

for the girls listed that will include all the

supplies needed for the craft project held

within the rally along with a snack per

person. Rally patches included!

We ask that the SU supply beverages or

ask their guests to bring their own

beverage along with them.

Supporting the Cookie Program

45Service Unit Cookie Manager Training

Saturday, November 16

Friendship Center Place at 9 am – 3:15 pm

Fee: $10

New through 2nd year Troop Leaders and

Troop Cookie Managers!

GETTING READY

Saturday, November 23 & Saturday, December 7

Friendship Center | Vernon Hills Gathering Place

8:30 am to 1:00 pm

Fee: $10

1st year and 2nd year Daisies and Brownies

Purchase your Cookie Family Entrepreneur Pin!

Troop Training

• Benefits of participating in the cookie program

• Setting troop goals

• Safety

• Important Dates

• The Cookies!

• Cookie Booths

• Banking/ACH/Collections

• Rewards/Proceeds

• Parent/Guardian Support

46Service Unit Cookie Program

Delivery Methods

Delivery Methods

• Service Unit Delivery Station

• Drive Thru

Online Delivery Station Request Form – Due November 1

Questions? Contact: slambert@girlscoutsgcnwi.org

When does the cookie delivery take place?

Cookie Delivery

February 7-9

and

February 12-16

Automated Clearing House (ACH)

• Safe, secure system through which funds are electronically

transferred.

• ACH Forms Due – December 1

• ACH Sweep One – February 28 (50% of initial order)

• ACH Sweep Two – March 27(Balance Due + Includes Cupboard

Cookies & Extras)

Sweep AmountsACH

ACH Sweep One Example:Total Troop Sales =$500 (100 pkgs x $5/pkg

Troop Proceeds* = -$90

DOC Payments dated before 1/25/2020 = $-20**

Council Proceeds (total amount owed) = $390

ACH Sweep One = $195 (50% of “Council Proceeds”)

*This an example of a troop taking rewards.

**includes DOC orders processed before initial order placement

How to Handle Money: ACH AdjustmentACH

• Troop cannot meet its financial obligation on the

scheduled sweep date.

• ACH Adjustment Form Due

o Sweep 1 - February 25

o Sweep 2 - March 26

• Forms received after the due date will not be accepted.

How to Handle Money: Individual CollectionACH

• Submit an IC form, if unsuccessful collecting from

parent.

• Do not pay a girl’s debt from troop proceeds.

• Additional cookies should not be given to a girl that

has an outstanding balance for her initial order.

How to Handle Money: Returned ChecksACH

• Troops will be reimbursed for customer NSF check

charges only.

• Bank charges to the troop due to lack of funds in the

troop account will not be refunded.

• Returned Check Fee Reimbursement Form due within

7 days of receipt.

Money Management

54Think Outside the Box

• A receipt MUST be written for ALL transactions (i.e.

Money and Product transactions)

• Unpaid balances WILL result in legal action

$31,000 Sent to

collections

• 8 Troops

• 15 IC Parents

• 3 Police Reports

How to Handle Money: eBudde AccessACH

• Troop and all of their authorized eBudde users will be locked out (or remain locked out) of eBudde after first sweep if:

1. They have not submitted their banking information.

2. They have a return NSF in the first sweep.

3. Their sweep is returned because of invalid account information.

Troops and all of their authorized eBudde users will be reinstated in eBudde if they make a payment or a follow up sweep 2 weeks later is successful.

How to Handle Money: Collection IssuesACH

• Do not pay a girl’s debt from troop proceeds.

• Submit an Individual Collection (IC) Form for girl

delinquencies.

• Consequences for troops with bad debt.

o Council makes 3 attempts to contact TCM

o TCM sent to collections and released from position

o GSGCNWI reserves the right to prosecute

Goals

Breakdown the goal

Example:

Service Unit Goal - 12,000 cases

/ # of Troops in SU – 12 troops

= 1000 cases per troop

Provide ways to achieve the goal

Provide progress updates to the

Service Unit A goal without a plan is

just a wish.

Goal Setting

•

o

•

•

o

•

o

o

58Service Unit Cookie Manager Training

Proceeds

59Service Unit Cookie Manager Training

•

•

Service Unit Bonus

60Service Unit Cookie Manager Training

100% of Cookie

Goal

7¢

Per cookie

case sold=

Service Unit Bonus

61Service Unit Cookie Manager Training

100% of Fall

Goal

+

100% of Cookie

Goal

12¢

Per cookie

case sold=

Service Unit Bonus

62Service Unit Cookie Manager Training

100% of Fall

Goal

+

105% of Cookie

Goal

25¢

Per cookie

case sold=

What a year!

63

46 Service Units

$21,467Met/Exceeded Cookie Goal

Sales opportunities

Donation programs

Cupboards

64

During the Cookie Program

✓ Digital Cookie

✓ Door to Door

✓ By Phone

✓ Social Media

✓ Cookie Booth

✓ Gift of Caring

✓ Parent Workplace

✓ Goal Getter Program

Ways to Participate

Digital Cookie/eBudde Welcome Emails

• All troop users will receive a “Welcome” emails from

Digital Cookie and eBudde (December 14)

• Parents and Families will receive a “Welcome” email from

Digital Cookie (December 16)

66Service Unit Cookie Manager Training

eBudde

67

The online management system to

help Service Units and Troops manage

the cookie program.

New! - Volunteer Responsibility Form

Certification

Service Unit Cookie Manager Training

Online Rewards

Cookie Techie Patch

Send 30+ emails

using the Digital

Cookie Platform

Sleepover

Butterfly

Toothbrush Case

40+ packages

online

Spa Headband

120+ packages

online

Magic

Washcloth

80+ packages

online

Having a booth site?

More orders from

customers?

Stop by a…

Cookie Cupboard

Cookie Cupboards

Cookie Cupboards

Gathering Place*

Greene Wood* we have secured space at the U-Stor-It facility

Volunteer Résidence

Make an appointement prior to arrival

Cupboards open

February 10 thru March 23

• Bring order to the Gathering Place Cupboard along with payment in full.

• Orders are filled to the package.

• All orders count toward girl/troop reward.

• Product Program staff credits the girl’s record in eBudde.

How does it workGOAL GETTER

Benefits and Rewards

72

• All orders count toward girl

rewards and troop proceeds.

• Goal Getter Patch earned

with 15 pkg minimum (in one

transaction)

• Orders with 50 pkg minimum

(in one transaction) earns

ticket into drawing.

GOAL GETTER

Gift of Caring is a

great way to support

military personnel,

community

organizations and Girl

Scouts at the same

time!

Gift of Caring (GOC)

Gift of Caring Business Support

Great way for a business

organization to support the

military and our Girl Scouts.

Gift of Caring (GOC) Rewards

GOC Patch

15+ packages

Butterfly Dangler

30+ packages

Phone Stand

50+ packages

Cookie booths are

girl-operated

opportunities for

customers to

purchase cookies

from troops.

Booth Sites

Council Sites

• Merchant locations are secured by the Service Unit

Cookie Manager (SUCM)

• Walmart/Sam’s Club locations will also be secured by the

SUCM

• Troop managers/leader may not contact council sites

• Council sites are Malls, JoAnn Fabrics and Dunkin

Donuts (they will be in eBudde by January 12)

My Sale Sites

• Merchant locations NOT listed as a council booth site

• Use the Cookie Finder™

• Obtain approval from the merchant

• Site may be denied if found inappropriate or duplicated

Booth Site Sign Up

79Service nit Cookie Manager Training

Round Date ADDITIONAL

SIGN-UPS

TOTAL SIGN-

UPS

Council Booth Site Sign Up (Troops may sign up for two time

slots)

January 12

7pm CST

0 2

Council Booth Site Sign Up (Troops may sign up for two

additional time slots)

January 19

7pm CST

2 4

Council Booth Site Sign Up (Troops may sign up for unlimited

slots)

January 26

7pm CST

unlimited unlimited

Troop Sales (My Sales)

Sites Sign Up Opens

February 1 unlimited unlimited

NEW! Troop Card Processor

80

• Standalone Point of Sale (

POS) system

• No credit card fees for troops

during the cookie program

• Clover Troop Credit Card

Processor should be used for

customer cookie purchases

Service Unit Cookie Manager Training

Booth Site Weekend

Booth Site Weekend 1 February 14-16

Booth Site Weekend 2 February 21-23

Booth Site Weekend 3 February 28- March 1

Booth Site Weekend 4 March 6-8

Booth Site Weekend 5 March 13-15

Booth Site Weekend 6 March 20-22

81Service Unit Cookie Manager TRaining

Girls participate

at 3 Booth Sites

Loop Site

Loop Site Days 2020

• March 31

• April 2

• April 8

Loop Sites

• High-rise building locations in downtown Chicago and the

West Loop

• Loop sites are negotiated exclusively through the

council

• Cookies are provided by the council

• Troops do not bring cookies to Loop Sites

• Online commitment forms accepted January 2 thru 4

Troops who choose

additional proceeds

will receive initial, gift

of caring, online,

troop rewards and

patches.

Rewards

Product Combo Achiever Patch

85

Personalized combo patch with girl’s

first name featured on the patch

Shipped direct to girl after 2020

Cookie Program

• Fall Program – 25+ items

• Cookie Program – 135+ packages

REWARDS

Initial Rewards

86

2020 Patch &

Wow Charm

125+ packages

sold during the

initial order period

Butterfly Journal

150+ packages

sold during the

initial order period

Troop Rewards

87Service Unit Cookie Manager Training

Bandana

140+ packages per

girl average at the

end of the cookie

program

Fashion T-shirt

160+ packages per

girl average at the

end of the cookie

program

Wow the World – Interlocking Patch

88Service Unit Cookie Manager TRaining

Booth Site

Participate with

your

troop at 3 booth

sites

Goal Getter Patch

Purchase

15+ packages of

cookies in

one Goal Getter

transaction

Initial Order

Sell 125+

packages during the Initial

Order period (January 1 thru

19)

Cookie Dough

May be used towards…✓ Annual membership dues

✓ Council-sponsored activities

✓ Resident camp

✓ GSUSA Destinations

✓ Girl Scout merchandise from the council store

Cannot be used to purchase cookies or pay cookie debt

90

Wrapping Up The Program

Rewards

• Review troops in eBudde to ensure Cookies are allocated

to girls

• Troops have made girl reward choices

• Sizes have been entered if applicable

Rewards ship in May/June

91Service Unit Cookie Manger Training

More Training

92

Clover (Troop Card Processor

Training) (December 3)

Digital Cookie Training (December 10)

eBudde Training (January 7)

Service Unit Cookie Manager Training

Resources

• Cookie Resources

o Forms

o Guides

o Quick Sheets

o Video Snippets

http://www.girlscoutsgcnwi.org/cookie-resources

http://www.littlebrownie.com

Resources

• Regional Volunteer

o Refer to the Contact in your folder

• Product Program

o Phone: 855.ILOVEGS (456-8347) ext. 6722

o Email: productprogram@girlscoutsgcnwi.org

Questions?

Product Team

productprogram@girlscoutsgcnwi.org

855.456.8347 ext. 6722

95