group4 pm presentation
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Introduction
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Emotional labour
Definition
Where?
Importance
What about stress?
Its effect
So , what are organizational behaviours?
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JS and ITQ
Let us consider two important organizational
behaviours
What are they?
Definitions
Does emotional labour have any effect on
them? Why?
Which means
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Goal of the project
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Goal of the project
Main goal
- Effect of one variable on two
- To address three needs
Overall importance
- Knowledge of the relationships- Effect of emotional labour
-the prediction of the possible behaviour of workers inorganizations where emotional labour is explicitly specified.
Hence the knowledge of this study can help organizationsin the re-education of their workers about how to manageemotional labour to make it a pleasant attitude for theemployees.
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Literature Review
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Literature Review
Perceiving the demand to display positive emotions & using deep-
level regulation were actually associated with a heightened sense of
personal accomplishment, contrary to common opinion
(Brotheridge and Grandey, 2002).
The suppression of unpleasant emotions decreases job satisfaction,which in turn increases intentions to quit, the amplification does
the opposite (Coteand Morgan, 2002).
- Positive emotions versus suppression of unpleasant emotions
Nurses who report overall dissatisfaction with their jobs have a 65%higher probability of intending to quit than those reporting to be
satisfied (Shields and Ward, 2001).
- ITQ greater in decreased JS, but not exclusive to it
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Literature Review
Our expectations
- Based on literature review:
Hypothesis 1
- Relationship between ITQ and JS
- Relationship between ITQ and EL- Relationship between JS and EL
Hypothesis 2
- Effect of decreased EL on JS and ITQ
Why a decreased EL?
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Methodology
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Methodology
We gathered from three organizations In Regina by theuse ofquestionnaires, an assessment of their jobsatisfaction, emotional labour and intentions to quit
Informed consent form was given to each of the staffbefore handing the questionnaire to them to fill, toensure their full consent and understanding of thestudy.
We used three standard questionnaires developed by
(Brayfield & Rothe, 1951), (Cammann et al., 1979), &(Brotheridge & Lee, 1998)
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Methodology
Description of organizations
Description of measures
Description of sample
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Data Analysis
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Data Analysis
Correlations:
- JS and ITQ -0.86
- JS and EL +0.44
- ITQ and EL -0.58
Not exactly
Same thing in the graphs
Gender
- No correlations
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Data Analysis
y = -0.9633x + 7.9428
R = 0.7389
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ITQ versus JS
ITQ vs JS
Linear (ITQ vs JS)
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Data Analysis
y = -0.9521x + 7.2001
R = 0.336
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ITQ versus EL
ITQ vs EL
Linear (ITQ vs EL)
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Data Analysis
y = 0.6477x + 2.3264
R = 0.1953
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JS versus EL
JS vs EL
Linear (JS vs EL)
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Key Results
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Key results
Results from correlations
r values:
- ITQ versus JS 0.74
- ITQ versus EL 0.33
- JS versus EL 0.20
INTERESTING!
- First Hypothesisyes!
- Second Hypothesis?
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Key implications of the result
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Finally
Thank you for listening
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