great webinars: crossing the chasm to high performance virtual delivery
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© 2012 NetSpeed Learning Solutions. All rights reserved. 1
Great WebinarsCrossing the Chasm from Classroom Training
to High Performance Virtual Delivery
July 17, 2012
© 2012 NetSpeed Learning Solutions. All rights reserved. 2
Webinar Learning Objectives• Avoid three common delivery errors• Apply five techniques to transform your virtual
classroom• Adopt three practices to reduce the impact of
technology snafus
© 2012 NetSpeed Learning Solutions. All rights reserved. 3
About Cynthia Clay
• 20+ years of experience• Began delivering web conference training in 2004• Expert on facilitating interactive web training• Author of Great Webinars: how to create
interactive learning that is captivating, informative and fun
• Leads the Virtual Facilitator Trainer Certification™ course
• Co-authored Peer Power: Transforming Workplace Relationships
4© 2011 NetSpeed Learning Solutions. All rights reserved.
Send a Chat Message
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Send a Chat Message
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Send a Private Chat Message
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Status Icons
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Opening Poll
What is your primary purpose in attending this webinar today?
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Opening Chat
What question have you brought today?
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What Can Go Wrong?
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Common Errors
Returning to a “talking head” presentation style
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The more you feel like a lecturer, the less effective you will be.
Common Errors
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Common Errors
Not allowing participants to chat with each other
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A stern teacher or parent trying to get people’s attention (and refusing to allow them to talk) is not very effective.
Common Errors
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Common Errors
Designing boring, bullet point slides with no graphics
3
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If you’re Einstein, perhaps you can hold our interest without interesting slides.
Common Errors
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Transforming the VirtualClassroom
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Adult Learning Principles
Malcolm Knowles(1913 – 1997)
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Adult Learning Principles
• Adults need to be involved in the planning and evaluation of their learning.
• Experience (mistakes included) provides the basis for learning activities.
• Adults want to learn subjects that have immediate relevance to their work or personal lives.
• Adult learning is problem-centered not content-oriented.
(Source: Malcolm Knowles)
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1. Allow no more than 3 minutes between participant interaction opportunities.
5 Techniques to Transform
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Rule of Thumb
Engage participants every 3 minutes with a poll, chat, request for feedback, etc.
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2. Mix it up with diverse use of polling.
5 Techniques to Transform
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Polling
How often do you file, delete, or respond to an e-mail without reading the entire message?
Sample Exercise: Writing for High-Speed Readers
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Sample Exercise: Writing for High-Speed Readers
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Project Evaluation
Recall a recent project that you’ve worked on or led. Consider the evaluation questions on the next several slides.
Sample Exercise: Managing Projects by Design
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Evaluation Poll
1. Did your project have clear objectives?
Sample Exercise: Managing Projects by Design
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Evaluation Poll
2. Was the project completed on time?
Sample Exercise: Managing Projects by Design
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Evaluation Poll
3. Was the project completed within budget?
Sample Exercise: Managing Projects by Design
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Evaluation Poll
4. Did the end result meet your goal?
Sample Exercise: Managing Projects by Design
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Evaluation Poll
5. Did the end result meet your standards of quality?
Sample Exercise: Managing Projects by Design
© 2011 NetSpeed Learning Solutions. All rights reserved. 31
Evaluation Poll
6. Were your stakeholders pleased?
Sample Exercise: Managing Projects by Design
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Evaluation Poll
7. Did you celebrate milestones and final results?
Sample Exercise: Managing Projects by Design
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Evaluation Poll
8. Did you encounter challenges or obstacles?
Sample Exercise: Managing Projects by Design
© 2011 NetSpeed Learning Solutions. All rights reserved. 34
Final Question
What would you do differently in hindsight?
Sample Exercise: Managing Projects by Design
© 2012 NetSpeed Learning Solutions. All rights reserved. 35
3. Build opportunities for participants to exchange ideas and opinions using chat and voice.
5 Techniques to Transform
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Sample Exercise: Transforming Team Conflict
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Root Causes
Objective
Subjective
Facts
Goals
Roles
Work Methods
Core Values
Sample Exercise: Transforming Team Conflict
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Sample Exercise: Creating an Inspiring Work Culture
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Chat: Celebration
What techniques do you use to recognize and celebrate success?
Sample Exercise: Creating an Inspiring Work Culture
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Celebration Model
1. Describe specifically the accomplishment or behavior
2. Explain its importance by linking it to the vision, purpose, values, or brand
3. Ask the individual or team to describe how they did it
4. End with sincere appreciation Sample Exercise: Creating an Inspiring Work Culture
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Sample Exercise: Creating an Inspiring Work Culture
Celebrate the success of an employee who completed a difficult inventory report accurately and on time.
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4. Create learning experiences with real issues and problems
5 Techniques to Transform
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1. Clarify the reason for the conversation2. State the specific concern3. Ask questions and listen actively4. Together generate solutions or next steps (starting
with the employee’s ideas)5. Clarify expectations of the employee and leadership
in accomplishing the next steps or solution6. End on a positive note
Steps for Coaching Across Generations
Sample Exercise: Leading Across Generations
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1. Clarify the reason for the conversation
I wanted to talk with you about a customer interaction I observed.
Steps for Coaching Across Generations
Sample Exercise: Leading Across Generations
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2. State the specific concern
The customer didn’t appear to be satisfied with your answer to his question about his exchange and finally gave up and walked away grumbling.
Steps for Coaching Across Generations
Sample Exercise: Leading Across Generations
© 2012 NetSpeed Learning Solutions. All rights reserved. 46
Coaching Case Study #1Kathy, a Boomer, has needed to take a lot of vacation time to deal with her elderly and sick father who lives in another state.
She comes back from these trips exhausted and emotionally drained. In the past you have valued her contributions to the team. At the moment she is lagging behind in her duties at work and you need to speak with her.
Sample Exercise: Leading Across Generations
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5. Request learner feedback regularly.
5 Techniques to Transform
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Learner Feedback
• Are you with me?• What questions do you have?• Give Bob a round of applause. • Have you completed the worksheet?• Do you agree/disagree with this
statement?• How are you feeling about this
virtual course?
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1. Allow no more than 3 minutes between participant interaction opportunities.
2. Mix it up with diverse use of polling.3. Build opportunities for participants to
exchange ideas and opinions using chat and audio.
4.Create learning experiences with real issues and problems.
5.Request learner feedback regularly.
5 Techniques to Transform
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Technology Snafus
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Technology Snafus
• Always schedule a dry run• Arrive 30 minutes prior to your
webinar• Use a host/producer to handle
technical issues• Practice breakout rooms with real people• Have a contingency plan (no Internet, no VoIP,
slides won’t advance, etc.)
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The Zen of Delivery
Begin with a centered, calm mind
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Action Planning
• One thing I can do….• One thing my team can do….• One thing my organization can do….• One other thought….
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Great Webinars
Available through Pfeiffer(Wiley & Sons) and at major booksellers
Buy it at Amazon:http://www.amazon.com/Great-Webinars-Interactive-Captivating-Informative/dp/1118205448
© 2012 NetSpeed Learning Solutions. All rights reserved. 55
Available Now
Published in 2012 by Jossey-Bass (Wiley & Sons)
Buy it at Amazon:http://www.amazon.com/Peer-Power-Transforming-Workplace-Relationships/dp/0976458721
© 2012 NetSpeed Learning Solutions. All rights reserved. 56
Complete the Survey
• Attend the next Virtual Facilitator Trainer Certification course at a 20% discountJuly 25– August 16.
• One person wins 50% off VFTC Registration ($798 value) for July.
• First 3 people to respond receive a free copy of Great Webinars.
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Thank You!
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