graeme codrington mind the gap asia amdocs

by Dr Graeme CodringtonTomorrowToday.uk.com

Twitter: @workforcetrends

Understanding and getting the mostout of different generations of people

MindtheGap

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Every country and culture is different

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Every country and culture is different

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Every country and culture is different

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Silent generation

* Howe and Strauss, 1991, Generations: The History of America’s Future

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Defining and driving values! Dedication!! Duty before pleasure! Adherence to rules! Hard work! Law and order! Respect for position! Cautious! Self sufficient! Don’t like debt

! Delayed reward! Sacrifice! Conformity! Modesty! Patience! Not emotional! Waste not want not! Reserved! Formal

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Boomers

* Howe and Strauss, 1991, Generations: The History of America’s Future

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Defining and driving values! Idealism! Image! Optimism!! Team orientation! Personal growth! Personal gratification! Like-minded groups! Self-expressive! Will “retyre”, not retire

! Media savvy! Excellence! Ambition! Youth! Work! Involvement! Health / wellness! “Sandwich generation”! Live life “on credit”

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Generation X

* Howe and Strauss, 1991, Generations: The History of America’s Future

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Defining and driving values! Change! Choice! Global awareness! Techno-literacy! Individualism! Lifelong learning! Immediate gratification! Diversity! Want everything

customised

! Survivors! Informality! Whiners! Thrill seekers! “Experiencers”! Pragmatism! Self-reliance! Not scared of failure! Relationships are vital –

especially family!

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Generation Y

* Howe and Strauss, 1991, Generations: The History of America’s Future

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Defining and driving values! Optimism! Confidence! High self-esteem! Media & entertainment

overloaded! Street smart! Diversity!! Conservative ! Want to be “famous”

! Techno-savvy ! Achievement! Change ! Civic duty! Naiveté! Desperate to belong ! Ethical consumption! Globally aware! Need to know “why”

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Gen Y as employees and customers

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Don’t forget the ageing Boomers...

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We may have been living in the same house or working in

the same office as these people, but we have been

living in different worlds

Understanding why we don’t understand

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Applying generations across your organisation

Talent &

team

engagement

Customer

service and

marketing

Strategy &

organisational

design

Leadership

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Which generation are you?

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Dr Graeme Codrington

Website

www.tomorrowtoday.uk.com

Blog and free e-zine

www.newworldofwork.co.uk

Email

graeme@tomorrowtoday.uk.com

Social media

Twitter (@workforcetrends), Facebook & LinkedIn

Article:

“Generations in Asia” - http://tinyurl.com/gensasia