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Governor’s CenterLBJ School of Public AffairsThe University of Texas at Austin
Joyce Sparks
TexShareInterlibrary Loan
Workshop
October 9, 2009Austin, Texas
• More change
• Coming faster
• More variables
• More interdependence
• More unanticipated consequences
• Less time to react to events
• Increased ambiguity & uncertainty
AC
CELER
ATIO
NA
CC
ELER
ATIO
N
Past TodayTIME
VolumeMomentumComplexity
What Change are you
experiencing?
Personally & Organizationall
y
Whatfrustrates
you most?
Change?
When Experience Doesn’t Match
Expectations
After?Before?
Macro
Micro
Organizational
“I”Must Change
“We”Must Change
“Everyone”Must Change
TIME
EMOTIONAL RESPONSE
PassivePassive
AActivectiveAngerAngerAngerAnger
BargainingBargainingBargainingBargaining
DenialDenialDenialDenial
DepressionDepressionDepressionDepression
TestingTestingTestingTesting
AcceptanceAcceptanceAcceptanceAcceptance
ImmobilizationImmobilizationImmobilizationImmobilization
Pessim
ism
Pessim
ism
Checking OutChecking Out
TimeTime
Informed PessimismInformed Pessimism
Hopeful RealismHopeful Realism
Informed OptimismInformed Optimism
Uninformed OptimismUninformed OptimismCompletionCompletion
Transition
DescribeFutureState
AnalyzeCurrentReality
People change for their
reasons …not
yours.
Changes radically different than
culture are difficult to achieve
Changes consistent with
culture are more likely to be successful
Primate CommunitiesExperiment
Primate CommunitiesExperiment
Primate CommunitiesExperiment
Primate CommunitiesExperiment
Primate CommunitiesExperiment
Resistance toChange
Recognize fear is natural Remember past successes Visualize the positive end Fake it!
Know when to let go Focus on what you can control Keep your goals in sight Check out your support network
Can you
absorb?
Lower Demand Raise Capacity
Stupid Change
Good Ideas
Business
Imperatives
How do we get
beyond just
coping?
Positive
Focused
Flexible
Organized
Proactive
Listen to your self-talk.
Review your personal mission.
Keep an open mind to new
possibilities.
Take care of yourself.
Check your support network.
What does your
“self-talk”
sound like?
What we don’t
want to lose
Vision for where
we are going
What could go
wrong?
Crisis or danger
we are facing
1
2
From Polarity Management by Barry Johnson
3
4
Try to influence the situation
Try to influence the situation
Try to see things differently
Try to influence the situation
Try to see things differently
Go somewhere else!
It will only get faster.
Stop waiting for things to slow down.
Stop expecting to be happy with change.
Pay attention to how you learn, not what you
know.
The Dog Poop InitiativeBy Kirk Weisler
A true story of pointers and scoopers!
What one thing will…
do to promote your own and your organization’s effectiveness at managing
change?
Page #10of Handout
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