gonçalo caseiro
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XI JORNADAS sobre Tecnologías de la Información para la Modernización de las Administraciones Públicas
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Crossborder services in the Iberian Peninsula
The Malmö Declaration: Collaboration as an implementation
driver
Gonçalo Caseiro
Member of the BoardAgency of Public Services Reform,
Portugal
XI JORNADAS sobre Tecnologías de la Información para la Modernización de las Administraciones Públicas
Agenda
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• Context and latest “news” from Portugal
• Cross border eServices in the Iberian Peninsula
– Roadmap and services
– Challenges but mostly… opportunities
– Arising issues
• Malmo Declaration and Iberian Peninsula as an
example of closer cooperation
XI JORNADAS sobre Tecnologías de la Información para la Modernización de las Administraciones Públicas
Latest “news” from Portugal – inborder services
Portuguese eProcurement platforms are dematerialized
and use citizen card and certificates in its several
phases.
December 2009
Portuguese eProcurement platforms are dematerialized
and use citizen card and certificates in its several
phases.
December 2009
Portuguese citizens can use citizen card to schedule a medical doctor using an online health portal.
December 2009
Portuguese citizens can use citizen card to schedule a medical doctor using an online health portal.
December 2009
First bank to completely dematerialize the opening
of an account using citizen card
February 2010
First bank to completely dematerialize the opening
of an account using citizen card
February 2010
Point of Single Contact online in our Business Portal
January 2010
Point of Single Contact online in our Business Portal
January 2010
~ 3 million cards delivered to the citizens
March 2010
~ 3 million cards delivered to the citizens
March 2010
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19th citizen one stop shop opened in
Cantanhede
March 2010
19th citizen one stop shop opened in
Cantanhede
March 2010
XI JORNADAS sobre Tecnologías de la Información para la Modernización de las Administraciones Públicas
Supporting the transition of Europe to a leading knowledge-based economy
Roadmap
Mutual e-ID recognition PT- ES EU
Agreement PT / ES
2009 2011
StorkeID interoperability
SPOCSPSC interoperability
Evolving EIF 2.0
…
Millestones
Projectson-line Company
Registration
Students using eID to access eUniversity while
in Erasmus Program
eAutentication in Citizen’s Portal
2010
...
Electronic Services in the Iberian Peninsula…from the agreement to European interoperability
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XI JORNADAS sobre Tecnologías de la Información para la Modernización de las Administraciones Públicas
Supporting the transition of Europe to a leading knowledge-based economy
Roadmap
Mutual e-ID recognition PT- ES eUnion
Agreement PT / ES
2009 2011
StorkeID interoperability
SPOCSPSC interoperability
Evolving EIF 2.0
…
Millestones
Projectson-line Company
Registration
Students using eID to access eUniversity while
in Erasmus Program
eAutentication in Citizen’s Portal
2010
...
Electronic Services in the Iberian Peninsula…from the agreement to European interoperability
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XI JORNADAS sobre Tecnologías de la Información para la Modernización de las Administraciones Públicas
Multi Channel Contacts Live and electronic interaction Entrepreneur
Spanish DNI in Portuguese Business Portal
eID mutual recognition, first in web channel, allowing to spanish investors to benefit from the multi-channel approach already in place…
Example: create a company online
Example: create a company online
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XI JORNADAS sobre Tecnologías de la Información para la Modernización de las Administraciones Públicas
Supporting the transition of Europe to a leading knowledge-based economy
Roadmap
Mutual e-ID recognition PT- ES eUnion
Agreement PT / ES
2009 2011
StorkeID interoperability
SPOCSPSC interoperability
Evolving EIF 2.0
…
Millestones
Projectson-line Company
Registration
Students using eID to access eUniversity while
in Erasmus Program
eAutentication in Citizen’s Portal
2010
...
Electronic Services in the Iberian Peninsula…from the agreement to European interoperability
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XI JORNADAS sobre Tecnologías de la Información para la Modernización de las Administraciones Públicas
I want to get my final grades
Authentication at the Portuguese System
using the spanish DNIThe Portuguese University System
recgonize the spanish DNI and asks the Spanish identification system for the validity
of it
The spanish identification system validate the DNI
DNI Validated
Portuguese University displays information
requested
* To be piloted with two portuguese Universities
Future eService interoperability regarding students*
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XI JORNADAS sobre Tecnologías de la Información para la Modernización de las Administraciones Públicas
Supporting the transition of Europe to a leading knowledge-based economy
Roadmap
Mutual e-ID recognition PT- ES eUnion
Agreement PT / ES
2009 2011
StorkeID interoperability
SPOCSPSC interoperability
Evolving EIF 2.0
…
Millestones
Projectson-line Company
Registration
Students using eID to access eUniversity while
in Erasmus Program
eAutentication in Citizen’s Portal
2010
...
Electronic Services in the Iberian Peninsula…from the agreement to European interoperability
9
XI JORNADAS sobre Tecnologías de la Información para la Modernización de las Administraciones Públicas
Promoting joint projects between Member States is a constant challenge to use eGovernment to reduce the administrative burden, improve organizational processes, review legal issues and security identity enrollment processes
PortuguesePortugueseCitizen
PortuguesePortugueseCompany
Opportunities
• Improve eGovernment services
• Increase trust and efficiency in public services
• Quest how organizational processes can be improved
• Reinforce trust and knowledge between member states
• Learn about citizens and businesses needs
Interoperability
SpanishSpanish Public Administration
SpanishSpanishCitizen
SpanishSpanishCompany
PortuguesePortuguesePublic Administration
Establish cross border services is an opportunity
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XI JORNADAS sobre Tecnologías de la Información para la Modernización de las Administraciones Públicas
• Security and Trust – Establishing best practices for the key enrolment processes of identification
(It’s not about the technology…)
• Legal and administrative regulation intra and inter states should promote administrative efficiency and simultaneously protect Citizen’s privacy
• Interoperability – Semantic and data structure (example: establishing the European Interoperability Framework ; harmonizing the European Addresses – EURADIN1 - Let’s not forget the society own infrastructure)
• Technology – Usually is not a big issue!
1) Ministerial Declaration on eGovernment, Malmӧ, 2009
Arising Issues
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XI JORNADAS sobre Tecnologías de la Información para la Modernización de las Administraciones Públicas
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We aspire to a vision whereby European governments are recognised for being open, flexible and collaborative in their relations with citizens and
businesses1
1) Ministerial Declaration on eGovernment, Malmӧ, 2009
We believe, regardless different cultures and distinct procedures, we could develop user-centric services that provide
flexible and personalised ways of interacting with public administrations
Malmo DeclarationThe vision…
XI JORNADAS sobre Tecnologías de la Información para la Modernización de las Administraciones Públicas
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Malmo Declaration… and the importance of bilateral agreements
Closer cooperation
Single Market
Interoperability in eID Cards
Interoperability in eAuthentication and eSignature
…
Technology
Reducing administrative burdenConsidering more organisational
processes to improve
Environment
Current legal framework support to mutual eID recognizition
Regulation Positive change in the ease with which a
business can be set up
Positive change in the ease with which citizens can study, work, reside and retire in any MS
Demand
XI JORNADAS sobre Tecnologías de la Información para la Modernización de las Administraciones Públicas
Interoperability means adjusting our way of doing to enable effective collaborative results
THANK YOU FOR YOUR ATTENTIONTHANK YOU FOR YOUR ATTENTIONgoncalo.caseiro@ama.pt goncalo.caseiro@ama.pt
Interoperability Intra Member States
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