give'em what they want! self-service monitoring in a shared services environment

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

Presented By:

Give ‘Em What They Want! Self-Service Monitoring in a Shared Services Environment

Andy Huang, Middleware Platform, Intuit Ted Wilson, Chief Operating Officer, SL

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

Andy Huang Engineer – Middleware Platform

Design, Implement and Enhance

our middleware platform utilizing technologies to integrate data flow

between multiple enterprise systems

Middleware messaging, transformations, Integration Fabric, Capacity Management,

HA/DR, Security

A little bit about me

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

• Shared engineering team &

dedicated platform support team • Shared standards • Shared guidance • Center of excellence for

best practices

Shared Services Environment

Approx. 20 apps and services

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

Messaging Enterprise Service Bus

Transaction logging

Business Activity

Monitoring

Shared Services Environment

Developers

Support

Analyst

Middleware

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

Before •  Siloed Admin Tools • Command-line interfaces •  Limited access •  People called us each time •  Always an emergency

After • Graphical dashboard • We send links, not data • Historical Trend Graphs • Reduced call volume •  Free up time.

Self-Service Monitoring

Better internal customer service. Reduce burden on Ops. Why?

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

Let’s Look at How We Use This Data

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

Application and Service Developers

Functional validation of code Baseline performance

“Productionize” application Get sign off by product management Determine scaling needs for production

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

Application & Service Developers

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

Application Support Teams

Focus on health of consumers / producers and bottlenecks in flow in multi-datacenter scenarios. Benefits

•  Quicker response to end to end issues. •  Real time monitoring, graphical user

interface.

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

Middleware Platform Team

• Overall Platform Health • Bottlenecks, out of control clients

• Thresholds when action is needed

Benefits

•  Peace of mind, platform is operating normally

•  Protect platform •  Scaling decision

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

Middleware Platform Team (Dev and Ops)

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

War Room Monitoring

Proactively monitored by different teams Reducing potential of alerts

Benefits •  Noise reduction = less anxiety •  Quick response during scheduled updates

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

Confirmation of Contingency Triggers

Automatic contingencies being triggered in response

to overwhelming inbound traffic

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

Visibility into message queue health while processing is paused for regularly scheduled maintenance

Benefits •  Provides overview to

management •  Overview of timeframe and

correlation

Maintenance visualization

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

Hygiene Audit

Maintain various aspects of JMS to

ensure peak performance

Benefits •  Keep brokers operating

at high performance •  Peace of mind and

preparedness going into tax season

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

Hygiene Audit

Clean up various aspects of JMS to

ensure peak performance.

Benefits •  Keep brokers operating

at high performance •  Peace of mind and

preparedness going into tax season

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

Capacity Planning

Collect information to justify spend for scaling and ramp up

•  Storage Allocation •  Memory Thresholds •  Etc…

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

Capacity Planning

Clean up various aspects of JMS to

ensure peak performance.

Benefits •  Keep brokers operating

at high performance •  Peace of mind and

preparedness going into tax season

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

Looking Forward…

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

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