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General Education OfficeIHM.316 / ILA2401
English for the Hotel Business
Unit 5: Hotel & Restaurant
Services
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ObjectivesThe objectives of this unit are….
1. Language Focus: Hotel Documentation and Restaurant Menus
2. Vocabulary Focus: British/American English for the F&B Cycle
The purpose of this unit is to understand the details of hotel documentation and restaurant menus, as well as the differences in British and American-style English in the F&B Cycle.
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ObjectivesLearners will be able to:• Recognize the differences between British and American English• Describe a range of foods and gourmet foods• Listen and distinguish food orders• Describe intentions and spontaneous decisions• Make polite requests• Identify common notices and signs• Understand and articulate written notes• Understand the roles involved in the Food & Beverage Cycle
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British / American EnglishThere are many differences between these two languages.
Neither is incorrect. But it is good practice to be consistent in their usage.
Some are simple spelling differences: color, colour, realize, realise, gray, grey
Differences in Tenses
British EnglishPresent Perfect TenseJoe has just arrived.Have you phoned Carla yet?I’ve already seen the film.
American EnglishPast Simple TenseJoe just arrived.Did you phone Carla?I already saw the film.
Differences in VerbsHave gotI’ve got two brothers.I haven’t got a job.Have you got any money?Yes, I have.
HaveI have two brothers.I don’t have a job.Do you have any money?Yes, I do.
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British / American English
lorryhandbag
taxi trousers
queue
pavement
store
Differences in Prepositions
British Englishat the weekendstay at homewrite to someonea quarter past four
American Englishon the weekendstay homewrite someonea quarter after four
spanner
and some words are completely different……….
truckpurse
cab pants
line
sidewalk
shop
wrench
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British / American EnglishA) Complete Word Study exercises 1 and 2 on page 53/54 of High Season
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7 Crudités
6 Chicken Liver Pate2 Chicken Kiev
3 Prawn Cocktail
4 Beef Madras5 Roast Leg of Pork1 Fillet of Haddock
8 Lyonnaise Potatoes
A Variety of Dishes….
a
e
f
b
g
c d
h
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A Variety of Gourmet Dishes….
a
b
e
c
f
d
5 Delices de Grison(Air dried beef)
4 Les Mignons de porc(Sliced loin of Pork)
2 Les escargots en chausson(Snails in puff pastry)
3 L’emince de veau zurichois(Sliced veal and mushrooms)
1 Fondue Valaisane(White wine and cheese)
6 Sorbet au marc de champagne(Iced champagne)
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Restaurant MenusUse the word bank on the left to
complete these menus.breadfreshgarnishservedcheesehome-madespicyseasonedchoicesweetsaucecoatedcreamyliqueurselectionwrappedroasted
seasoned
garnish
coated
roasted
spicy
home-
made
choic
eswee
t
cream
y wrapp
edfresh
sauc
e served
selectio
nbrea
d
chee
se
liqueu
r
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ListeningListen to some people ordering food from the menus shown. What do they order?
Dialogue 1 Dialogue 2 Dialogue 3
Man Woman Man Woman Man Woman
Starter
Main Course
Dessert
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Language StudyIntentions and spontaneous decisions
Talk about things we have already decided:I’m going to have the fondue. It’s delicious here.
Complete the exercise on page 56 using either will or going to.Example: What would you like, tea of coffee? ‘Oh, I’ll have coffee please.’
Reactivethought
Forethought
Make decisions at the moment of speaking:In that case, I’ll have the pork medallions.
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Language StudyMaking requestsLook at the way people in the restaurant asked for things:
Can you bring us a bottle of water, please?Could you change mine, please?Could we possibly order, please?Do you think you could bring us the wine list?
Now ask similar questions using the verbs in brackets.a) You don’t know the telephone number of a caller? (give)b) You didn’t hear a customer’s surname. (repeat)c) You don’t know how to spell the name of a town. (spell)d) You want to know if there are any vegetarians in a group. (tell)e) You are not sure what time a guest is arriving. (confirm)f) You want to check how many people there are in a group. (tell)
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Signs and NoticesRESERVEDRESERVED a. On a restaurant
table.b. On or above a door.
PLEASE VACATE YOUR ROOM BY 12 NOON
PLEASE VACATE YOUR ROOM BY 12 NOON
FIRE EXITFIRE EXIT
c. The inside of a guest room door.
We accept…VISA, MASTERCARD, AMERICAN EXPRESS
We accept…VISA, MASTERCARD, AMERICAN EXPRESS
d. At the reception desk.
VEHICLES LEFT AT OWNER’S RISK
VEHICLES LEFT AT OWNER’S RISK
e. In the hotel car park.
IF FOUND PLEASE RETURN TO:
MELISSA HOTELPO BOX 969LARNACA, CYPRUS
IF FOUND PLEASE RETURN TO:
MELISSA HOTELPO BOX 969LARNACA, CYPRUS
f. In the hotel car park.
g. On a door handle notice.PLEASE
DO NOT DISTURB
PLEASE DO NOT DISTURB
i. Above/On the fire alarm.
IN CASE OF FIRE… BREAK
GLASS AND PRESS BELL
IN CASE OF FIRE… BREAK
GLASS AND PRESS BELL
The management and staff are here to ensure that you have a pleasant stay.Please call reception if you have any further requirements.
The management and staff are here to ensure that you have a pleasant stay.Please call reception if you have any further requirements.
h. On a card in the guest room.
j. On the in-room telephone.
Dial 9 for an
outside line
Dial 9 for an
outside line
k. On a trouser press, or other equipment.
PRESS BUTTON TO OPERATE
PRESS BUTTON TO OPERATE
PLEASE SERVICE
MY ROOM
PLEASE SERVICE
MY ROOM
l. On a door handle notice.
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Welcome InformationWhat’s missing from this Welcome Information
sign…advance, advisable, arrangements, attractions, available, hired,
loan, pleased, programs, returned, served, vacate
pleased
vacate
advisable
served
advance
returnedavailable
attractionsprograms
loan
hiredarrangements
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Welcome InformationThink of the missing
headings from this leaflet.Iron
Taxis
Baby Listening Service
Writing Paper/Stationary
Newspaper
Safety Deposit/Valuables
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PRACTICE IT!Work with a partner to decide what these notes
means.
Smith and guest in room 106 would like champagne as soon as possible.
Mrs. Kurz in 110 would like an early alarm call at 6 a.m. tomorrow and a taxi to take her to the airport
Jane Peters in room 196 wants to check out early and would like her bill. This means an additional room is available if needed.
There is a message for Otto Post (please check room number) from his friend Jurgen. Jurgen will be arriving at the airport at 9am tomorrow and ask if Mr. Post can meet him.
Mrs. Kempf in room 204 would like to leave the following message for her husband at reception: she will meet him in the restaurant at 8pm.
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Food and Beverage CycleIn small groups, match the job titles with job descriptions on page 61 of High Season.
Purchasing
Receiving
Storing & Issuing
Preparing
Selling
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SummaryToday we have• Recognized the differences between British and American English• Described a range of foods and gourmet foods• Listened to and distinguished food orders• Described intentions and spontaneous decisions• Made polite requests• Identified common notices and signs• Understood and articulated written notes• Understood the roles involved in the Food & Beverage Cycle
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