gemba walks in it project management by pina allegretti

Copyright © Institut Lean France 2013

3 & 4 October, 2013 Paris, France

Gemba walks in

IT project management:

digging for improvement opportunities

Pina Allegretti

Copyright © Institut Lean France 2012

Gemba walks in IT project management

Pina Allegretti (BNL)

Let me introduce myself

2

In BNL since 2005 and BNPP Group since 2006 Head of Credit Area in IT

• 95 people (40 to run assets; 55 for IT projects) • 56 applications • 300,000 loans • 30 average projects on going per month • > 20,000 man-days per year • …

Copyright © Institut Lean France 2012

Gemba walks in IT project management

Pina Allegretti (BNL) 3

My purpose today

My target condition is:

TO PERSUADE at least 5 of YOU

to experiment GO & SEE sessions starting from next Monday

Copyright © Institut Lean France 2012

Gemba walks in IT project management

Pina Allegretti (BNL)

4

Lean in BNL ACE

BNL enters in the BNP Paribas Group

2006 2009 2013 2011

2.000 people involved 30M€ of recurring gains

400 people involved, 20 projects Typical results after two months in maintenance: -33% defects -78% reduction / stock

Back offices

IT / Production & Maintenance

IT / Management

+20% points for the customer satisfaction - 50% defects Up to -90% reduction in lead time +20% of productivity

Copyright © Institut Lean France 2012

Gemba walks in IT project management

Pina Allegretti (BNL) 5

+ Quality of IT Service

# Incidents

-25%

# Sollecitations

-25%

% IT Project On Time

+ 34%

…

Copyright © Institut Lean France 2012

Gemba walks in IT project management

Pina Allegretti (BNL) 6

Breaking usual pattern

BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA

BLA …

Do we really need this investment?

Are we sure this solution is helping us to achieve our goals?

How do we check its success?

FOCUS GROUP

Copyright © Institut Lean France 2012

Gemba walks in IT project management

Pina Allegretti (BNL) 7

GO&SEE: Example n. 1

INCIDENT management

Missing documents

Missing some root cause analysis

Solution first

Structured process helps to reduce incidents

Each incident is analyzed deeply to build target solution

Each incident has its full dossier

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Gemba walks in IT project management

Pina Allegretti (BNL) 8

GO&SEE: Example n. 2

IT COST Estimation

Man-days < 50 without a concrete check as they are considered a minimum cost to involve a supplier

A 10 mds intervention has been estimated 25 mds

IT effort offered by suppliers is reviewed critically by project managers

Value chain is based on implementation following requirements

Copyright © Institut Lean France 2012

Gemba walks in IT project management

Pina Allegretti (BNL) 9

GO&SEE: Example n. 3

TIME Estimation for a task

FTE calculation sometime is based on gross evaluation

Initial evaluation: 20 mins per operation

I went and saw: < 1 min per operation

We are aware of how many people we need to perform a new task/an old task to handover

FTE calculation is based on observation and simulation

Copyright © Institut Lean France 2012

Gemba walks in IT project management

Pina Allegretti (BNL) 10

GO&SEE: Example n. 4

Preparation Elaboration Construction Transition

Reworks / analysis Reworks / solution

1700 emails

Change requests

Copyright © Institut Lean France 2012

Gemba walks in IT project management

Pina Allegretti (BNL) 11

What I learnt: insights

• Reality is not always what we imagine

• Go & See = Coaching people

• Attention is the best way to care about people

• How we manage little things is the way we manage big things

• A long way starts with a single step

Copyright © Institut Lean France 2012

Gemba walks in IT project management

Pina Allegretti (BNL) 12

Ask Why Show Respect

GO&SEE: Tips and Tricks

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13

[thank you]

For communication: giuseppina.allegretti@bnlmail.com

Copyright © Institut Lean France 2012

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