gates dh

BILL & MELINDA GATES FOUNDATIONSEATTLE, WA

MAY 13 2013

JENN LIMCEO & CHIEF HAPPINESS OFFICER

TAKE A MOMENT TO THINK…

WHAT ARE YOUR GOALS

IN LIFE?

WHAT IS YOUR GOAL IN LIFE?

• “WHEN I GET _____, I’LL BE HAPPY”• “WHEN I ACHIEVE _____, I’LL BE HAPPY”• LOTTERY WINNERS• TERMINALLY INJURED OR DISABLED

OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS.

YET WE’RE SUPERBAD AT PREDICTINGWHAT CAN SUSTAIN IT.

REFLECTION

HOW DID I GET HERE?

WHY AM I SO PASSIONATE ABOUT HAPPINESS?

MT. KILI

GREEN FIELDExplored and

Prioritized

INTERNETCONSULTANT

LAYOFFLOSERLOSS

GO BEARS!

ZAPPOSCONSULTANT

ROCK BOTTOM REAL LOSS

TIME

HA

PPIN

ES

S

OH

@#$%

“PEOPLE WILL FORGET WHAT YOU SAID, PEOPLE WILL FORGET WHAT YOU DID, BUT PEOPLE WILL NEVER FORGET HOW YOU MADE THEM

FEEL.”— MAYA ANGELOU

CULTURE

#1 PRIORITY?

RESEARCH SHOWS WHAT MAKES LONG-TERM SUSTAINABLE BRANDS

CULTURE ANDHIGHER PURPOSE

CULTURE AND CUSTOMER SERVICE$2B* COMPANY

1999 – TODAY

‘01 ‘02 ‘06‘03 ‘04 ‘05 ‘07‘00 ‘08

Gro

ss S

ale

s $M

M

$1,000

800

600

400

200

NOV ‘09 AMAZON ACQUIRES ZAPPOS$1.2 BILLION**

*GROSS MERCHANDISE SALES**SHARE VALUE AT THE TIME OF CLOSING

BEST WORKPLACES VS. S&P 500

GREAT PLACE TO WORK/FORTUNE MAGAZINE, 2010

AN EXPERIMENT IN HAPPINESS AS A BUSINESS MODEL

LESSONS LEARNED:1.COMMITMENT2.CORE VALUES

3.TRANSPARENCY4.VISION

5.RELATIONSHIPS6.THE RIGHT TEAM

AND CAN THEY BEAPPLIED TO YOU?

HOW?

SOME FRAMEWORKS LEARNED ALONG THE WAY…

WHAT DOES THE SCIENCE OF HAPPINESSHAVE TO TELL US?

SOME DATA AND FRAMEWORKS LEARNED ALONG THE WAY…

HAPPINESS FRAMEWORK 1LEVERS OF HAPPINESS

LABOR DAY 2009

FIRST…THERE WAS A BOOK

I CAN BE A CMP!

THEN,

THE BUS TOUR…

THEN THERE WAS A BUS TOUR

FIRST…THERE WAS A BOOK

WE HEARD FROM AROUND THE WORLD

UNIFIEDBY THE SAME

VISION

NO MATTER WHAT•BACKGROUND•CULTURE•IDEAS•JOB

HAPPINESS

NOW…THE MOVEMENT

TO SPREAD AND INSPIRE HAPPINESS IN THE WORLD

SCIENTIFIC SENSEBUSINESS SENSE

HUMAN SENSE

HOW? The 3 C’s.

HAPPIER COMPANIES

HARVARD BUSINESS REVIEWJAN-FEB 2012 ISSUE

HAPPINESS in the WORKPLACE

SALES 37%

PRODUCTIVITY31%

ACCURACY 19%

CREATIVITY300%______________________________________

TURNOVERENGAGEMENT CREATIVITYPROFITS

WHAT MATTERS IS ALIGNMENT AND COMMITMENT

HOW CAN WE HELP?

FOR: QUESTIONS

CULTURE BOOKCOPY OF THE PRESENTATION

JENN@DELIVERINGHAPPINESS.COM

JOIN THE MOVEMENTDELIVERINGHAPPINESS.COM

FACEBOOK.COM/DELIVERINGHAPPINESSTWITTER | @DHMOVEMENT | @DHMOVEMENTCEO

•BE TRUE TO OUR WEIRD SELVES

•LIVE OUR VALUES, PASSIONS AND PURPOSE

•PRIORITIZE FOR LASTING, SUSTAINABLE HAPPINESS

IMAGINE…

THANK YOU!

THEN DO.

Values

The Building Block of Happiness at Work

[now, this is all about YOU]

[now, this is all about YOU]

Q

How can you create more happiness at work?

bring best self to workunlock potential of yourself, each other, customers

serve higher purposechange the worldlay off the snooze

bring best self to workunlock potential of yourself, each other, customers

serve higher purposechange the worldlay off the snooze

A

How can you create more happiness at work?

Culture.

A

Culture?

Values.

building block of culture & happiness at work

How can you create more happiness at work?

Personal Values

core beliefs which guide decisions, daily behaviors and character

internal compass

sustainable happiness starts here

It’s not hard to make decisions,

once you know your values.

- Roy Disney

Once I know my why, the how’s quickly fall into place. - Dan Clark

Organizational Values

collective values of the org

compass for org

define collective character

starts with me

culture is co-owned

alignment of values = stronger culture

Happiness at Work

translation…

[let’s do a personal values exercise]

[let’s do a personal values exercise]

ME V

alu

es E

xerc

ise

ME V

alu

es E

xerc

ise

ME V

alu

es E

xerc

ise

ME V

alu

es E

xerc

ise

ME V

alu

es E

xerc

ise

share your top 3 personal values and one way that you live each of them.

[ let’s buddy up ;]

org values = collective values

[ let’s buddy up again ;]

discuss with buddy one way you can bring your personal values into work (daily)

[let’s review]

Happiness at work

Culture

Values building block

your tool to create happiness & culture

daily

values become culture as they are lived… daily towards the big mission

end with a darelive your values on daily basis

bring best self to workunlock potential of yourself, each other, customers

serve higher purposechange the worldlay off the snooze

* Deloitte Shift Index 2010

More !?

work@deliveringhappiness.com