g&a partners webinar - respect in the workplace
Post on 16-Jul-2015
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Respect in the Workplace
Vance Daniels, SPHR G&A Partners
Session Objec=ves
• Dealing with interpersonal conflict in the workplace
• Recognizing and repor=ng harassment & discrimina=on
• How to handle harassment & discrimina=on claims
Sources of Conflict
• Poor Communica=on • Difference in Values • Differing Interests • Personality Clashes • Poor Performance • Bias/Stereotypes
Poll Ques=on
Have you personally experienced a conflict with a co-‐worker?
Addressing Conflict
• Avoidance • Collabora=on • Compromise • Compe=ng • Backing Down
Conflict Resolu=on
• Address the issue face to face • Iden=fy the conflict • Iden=fy the best possible outcome • Let both sides speak • Provide solu=ons • What solu=ons will work for both par=es • What’s the way forward
Example of Workplace Conflict Jonathan thinks his supervisor, Sue, is not giving him good leads for his sales job. He thinks she is trying to push him out. He starts publicly cri=cizing her management abili=es and saying she is causing sales revenue to fall.
Conflict in the Workplace
Examples of Conflict
• There is con=nual conflict between Accoun=ng and Sales. Accoun=ng accuses sales of not comple=ng all the paperwork. Sales feels the paperwork is cumbersome and not necessary.
• Race • Color • Na=onal origin • Religion • Gender/Pregnancy • Age • Disability • Gene=c informa=on
Harassment & Discrimina=on
Harassment and the Law
• Unwanted, unwelcomed and uninvited behavior that demeans, threatens or offends the vic=m and results in a hos=le environment for the vic=m.
Harassment and the Law
Harassment
• Offensive jokes • Slurs/Insults • Physical assault/Threats
• In=mida=on • Offensive objects or pictures
Harassment
• EEOC Employer Compliance Manual:
• “…Title VII is not a general civility code, and does not render all insensi=ve or offensive comments, pe^y slights, and annoyances illegal. O_and or isolated incidents (unless extremely serious) will not rise to the level of illegality.”
Ø If it is not illegal, is it okay?
Is This Harassment?
A co-‐worker con=nually impersonates an employees accent Is this harassment?
A Buddhist employee discusses medita=on techniques with a curious co-‐worker in the lunch room. Is this harassment?
A 42-‐yr-‐old con=nually teases a 64-‐yr-‐old about receiving senior ci=zen discounts. Is this harassment?
NO
YES
YES
Is This Harassment?
A female employee expresses concerns, and her manager jokingly says “don’t be a girl about it” Is this harassment? When some co-‐workers go out to lunch they don’t invite a minority employee. Is this harassment?
An employee is having a bad day and his supervisor asks if he has taken his medica=on. Is this harassment?
YES
NO
YES
Sexual Harassment
• Conduct of a sexual nature that is: • Unwelcome • Harmful • Offensive
Tangible Employment Ac=on
• Tangible employment ac0on (Quid Pro Quo) • Hiring, Firing • Promo0ons • Discipline • Compensa0on
• Automa=c liability if tangible employment ac=on occurred
Tangible Employment Ac=on
Hos=le Work Environment
Examples include: • Sexually explicit pictures, calendars, graffi=, or objects • Regularly:
• Using dirty words • Making sexual jokes • Using obscene gestures • Making rude comments of a sexual nature
Who’s Affected? • Those who commit acts of sexual harassment, include: • Employees at any level • Clients or customers • Members of the same gender
Who Can be Affected?
Who’s Affected? (cont.) • Those who experience harassment, include: • Direct targets • Bystanders and witnesses
Who Can be Affected?
Is This Sexual Harassment?
An employee asks a co-‐worker for a date. Is this sexual harassment?
An employee is asked by her supervisor to talk about her raise aher hours at a roman=c restaurant. Is this sexual harassment?
An employee brings a sexually explicit gag gih to work for a co-‐worker’s birthday present. Is this sexual harassment?
YES
YES
NO
Preven=on: What can You Do?
• Consider your own ac=ons • could you be making someone
uncomfortable? • ...even uninten=onally?
• Report harassment promptly • Support vic=ms • Cooperate with inves=ga=ons
• Retalia=on is not tolerated • Follow Policies
Repor=ng Harassment
• Supervisor • Management • Human Resources • G&A Partners • Don’t wait!
Supervisor Role
• A supervisor is an agent of the company in terms of his or her: • Knowledge – What you know….or should have known
• Statements • Ac=ons
Discrimina=on-‐ What Is Prohibited?
• Organiza=ons can’t discriminate in: • Recrui=ng, hiring, and tes=ng • Firing • Promo=ons, transfers, layoffs, recalls • Discipline • Training and appren=ceship programs • Compensa=on and benefits
Discrimina=on -‐ What Is Prohibited?
• Basing employment decisions on anything other than an individual’s qualifica=ons and abili=es
• Applying different standards to different individuals
• Allowing or engaging in harassment • Retalia=ng against individuals for engaging in protected ac=vi=es
Discrimina=on
• Inten=onal discrimina=on
• Uninten=onal discrimina=on
• Adverse impact
Handling Complaints
• Encourage repor=ng • Confiden=ality • Respond to all complaints
• Allow employees to bypass the normal chain of command
• Contact Human Resources
Poll Ques=on
Does your office have a formal policy in place so that employees can safely lodge complaints?
Taking Correc=ve Ac=on
• Correct the effects of the harassment/discrimina=on • Adverse Ac=on
• Follow up to make sure the problem is solved
• Retalia=on is prohibited
HRCI Cer3fica3on Credits: "This webinar has been pre-‐cer=fied for 1 hour of general recer=fica=on credit toward PHR, SPHR and GPHR recer=fica=on through the HR Cer=fica=on Ins=tute. We will send out a confirma3on e-‐mail with the Program ID code to note on your HRCI recer3fica3on applica3on form to everyone who is confirmed as aCended and watched the live version of this webinar.
The use of this seal is not an endorsement by the HR Cer=fica=on Ins=tute of the quality of the program. It means that this program has met the HR Cer=fica=on Ins=tute's criteria to be pre-‐approved for recer=fica=on credit."
QUESTIONS? G&A Partners
info@gnapartners.com (800) 253-‐8562
*This webinar has been recorded and will be posted on the G&A website by Friday
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