future-proof your skills – build your emotional …...things you know about me. blindspots things...

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Future-Proof Your Skills –Build your Emotional Intelligence

with Liz Lugt

Emotional Intelligence (EQ)

What is it?

© Liz Lugt 2019

Definition

The ability to identify and understand emotions and then using this

understanding to manage yourself and your relationships effectively.

© Liz Lugt 2019

How it works

Rational thinking

Stimulus enters brain here

Limbic system (emotions)

© Liz Lugt 2019

EQ

EQ vs IQ vs Personality

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Key components

1.Self -Awareness

2.Self -Management

3.Social Awareness

4.Relationship Management

EQ

Personal Competence

Social Competence

What I see What I do

© Liz Lugt 2019

Why bother?

2 x (IQ + Hard Skills) = success

© Liz Lugt 2019

Why bother?

© Liz Lugt 2019

58% of performance

Why bother?

90% of top performers

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Why bother?

Artificial Intelligence

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Poll

EQ is a fixed trait or

EQ is a learned skill

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Growth Mindset

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Application 1

See handout

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The change process

Self-Awareness

Responsibility Action Accountability Change

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Improving EQ

People improve their EQ most when they:

1. Have a strong motivation to learn or change.

2. Practice new behaviours consistently.3. Seek feedback on their own behaviour.

© Liz Lugt 2019

Strategies for improving your EQ

1. Feedback

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Self-awareness (adapted from Johari Window)

Out in the open

Things I know and things you know

about me.

Blindspots

Things I don’t know and things you know

about me.

Undisclosed

Things I know and things you don’t know about me.

Untapped potential

Things neither of us know about me.

1. Receive feedback

3. Share2. Try new

things

4. Try new things

Reduces untapped potential

Receiving feedback

1. Foster a growth mindset. 2. Ask for it.3. Clarify what the giver means.4. Look for the kernel of truth.5. Ask for suggested solutions.6. Respond vs react.

© Liz Lugt 2019

Application 2

See handout

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Strategies for improving your EQ

2. Behavioural profiling

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Everything DiSC®

© John Wiley & Sons, Inc 2018

People reading

• Not for labelling, but understanding.• No good or bad styles.• All have strengths and limitations.• Everyone is a blend. • Observe behaviour.

© Liz Lugt 2019

Exercise

Plot yourself

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People reading step 1

1.

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People reading step 2

2.

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People reading method

3.

People reading step 3

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People reading round 6Celebrities

D

S

i

C

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Exercise

Plot someone you work with

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People reading step 1

1.

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People reading step 2

2.

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People reading method

3.

People reading step 3

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Application 3

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See handout

Strategies for improving your EQ

3. Eliminate assumptions

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Eliminating assumptions

1. Suspend judgement – “I wonder what led them to that conclusion?”

2. Behavioural profile differences?3. Stick to the facts - “I noticed that ‘FACT’, help

me understand…”4. Behaviour not personality5. “The story going through my head is…”6. Practice listening skills

© Liz Lugt 2019

Application 4

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See handout

Summary

What have you learnt?

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Next steps

1. Recommended reading:• ‘Working with Emotional

Intelligence’ by Daniel Goleman• ‘Dare to Lead’ by Brene Brown

2. Take the ‘Everything DiSC®’ assessment

3. Find a mentor

© Liz Lugt 2019

Application 5

© Liz Lugt 2019

See handout

Maya Angelo

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

© Liz Lugt 2019

For:• Organisational culture• Leadership development• Teamwork

Contact:• liz@movationleadership.com• www@movationleadership.com

Contact

© Liz Lugt 2019