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CONSUMER PROTECTION ACT GENERAL SUMMARY 2014© Copyright 2014 FUEL Online Training. All rights reserved.

fuel consult implementcreate support

Consumer Protection ActGeneral Summary

2014

© Copyright 2014 FUEL Online Training. All rights reserved.

WHAT IS THE CONSUMER PROTECTION ACT?MODULE 1: What is the Consumer Protection Act? 1

THE AIM OF THE ACTMODULE 2: Aim of the Act 1

THE SCOPE OF THE ACTMODULE 3: Scope of the Act 1

CONSUMER RIGHTS IN THE ACTMODULE 4: Consumer Rights in the Act 1

GENERAL MARKETING AND ADVERTISING STANDARDS MODULE 5: Part 1 1

MODULE 6: Part 2 1

MODULE 7: Part 3 1

THE RIGHT TO FAIR AND HONEST DEALINGS MODULE 8: Part 1 2

MODULE 9: Part 2 2

MODULE 10: Part 3 2

MODULE 11: Part 4 2

MODULE 12: Part 5 2

SALES RECORDS MODULE 13: Part 1 2

MODULE 14: Part 2 2

IMPLIED WARRANTY OF QUALITY MODULE 15: Implied Warranty of Quality 3

RETURN OF GOODS; PRODUCT LIABILITY MODULE 16: Return of Goods; Product Liability 3

WORKSHOP SERVICES MODULE 17: Part 1 3

MODULE 18: Part 2 3

MODULE 19: Part 3 3

OTHER CLAUSES MODULE 20: Part 1 3

MODULE 21: Part 2 3

Table of contents

CONSUMER PROTECTION ACT GENERAL SUMMARY 2014© Copyright 2014 FUEL Online Training. All rights reserved.

Module Summaries

This course covers the basics of the Consumer Protection Act (CPA) and how it affects those involved in the Sales and Retail industries. It covers the aims and benefits of the act, explains its basic components and guidelines, and provides some examples and best practices that suppliers of goods and services can apply in order to comply with the act and treat consumers appropriately at all times.

MODULE 1:

What is the Consumer Protection Act?

Module 1 covers the basics of the Consumer Protection Act, how and why the Act was developed, the requirements and intentions of the Act, and the consequences of failing to follow the Act.

MODULE 2: The Aim of the Act

Module 2 explains the three main aims of the CPA – to promote, provide, and prohibit, and additionally covers what the act does and does not apply to.

MODULE 3: Scope of the Act

Module 3 describes what the CPA covers, provides some important definitions that are important to the CPA, and outlines the scope of the Act.

MODULE 4: Consumer Rights in the Act

Module 4 introduces the rights that are included in the CPA and the elements that the CPA tries to regulate.

MODULE 5: General Marketing and Advertising Standards Part 1

Module 5 explains the standards that the CPA defines for marketing and advertising, how honesty applies to marketing and advertising, and touches on some behaviours that should be avoided in order to uphold these standards.

MODULE 6: General Marketing and Advertising Standards Part 2

Module 6 expands on how the CPA relates to marketing by explaining the concepts of Direct Marketing and Bait Marketing.

MODULE 7: General Marketing and Advertising Standards Part 3

Module 7 covers some important sales strategies that the CPA relates to by explaining competition and bundled goods.

MODULE 8: The Right to Fair and Honest Dealings Part 1

Module 8 introduces the right to fair and honest dealings, covers the importance of disclosing material information, and suggests various behaviours that need to be upheld or avoided in order to comply with the CPA.

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CONSUMER PROTECTION ACT GENERAL SUMMARY 2014© Copyright 2014 FUEL Online Training. All rights reserved.

Module Summaries

MODULE 9: The Right to Fair and Honest Dealings Part 2

Module 9 expands further on the right to fair and honest dealings, with regards to over-selling or over-booking of products and services, and price disclosure.

MODULE 10: The Right to Fair and Honest Dealings Part 3

Module 10 expands further on the right to fair and honest dealings, with regards to the consumer’s right to choice, and the concept of ‘Puffery’.

MODULE 11: The Right to Fair and Honest Dealings Part 4

Module 11 expands further on the right to fair and honest dealings, with regards to paperwork and understandable language.

MODULE 12: The Right to Fair and Honest Dealings Part 5

Module 12 expands further on the right to fair and honest dealings, with regards to unfair contract terms, and written agreements.

MODULE 13: Sales Records Part 1

Module 13 covers various aspects of sales that the CPA is concerned with, including sales records, the provision of information, order cancellations, and risk warnings.

MODULE 14: Sales Records Part 2

Module 14 defines and describes important aspects relating to fixed term contracts and deliveries.

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CONSUMER PROTECTION ACT GENERAL SUMMARY 2014© Copyright 2014 FUEL Online Training. All rights reserved.

Module Summaries

MODULE 15: Implied Warranty of Quality

Module 15 explains the concepts of warranties and implied warranty of quality.

MODULE 16: Return of Goods; Product Liability

Module 16 covers concepts related to the returning of goods, as well as product liability.

MODULE 17: Workshop Services, Part 1

Module 17 introduces servicing by providing various best practices for services and explaining pre-authorisation.

MODULE 18: Workshop Services, Part 2

Module 18 explains best practices for fitting and replacing parts during a service, and covers important issues relating to authorisation, liability, and safety.

MODULE 19: Workshop Services, Part 3

Module 19 explains the contents of warranties and provides guidelines for dealing with returns after conducting a service.

MODULE 20: Other Clauses, Part 1

Module 20 describes how consumer conflicts should be handled, and covers what the punishment is for failing to follow the CPA.

MODULE 21: Other Clauses, Part 2

Module 21 covers the role of the National Consumer Commission in issuing compliance notices, and provides a summary of the basic components of the CPA.

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